The Ritz-Carlton Leadership Center Appoints Amanda Joiner as New Global Vice President

Rhea-AI Summary

Amanda Joiner has been appointed as the Global Vice President at The Ritz-Carlton Leadership Center, bringing over 30 years of luxury hospitality experience. Previously the General Manager of The Ritz-Carlton, St. Louis, she aims to enhance the center's focus on culture and customer experience. The Leadership Center has experienced increased demand for its consulting services, helping brands improve employee and customer engagement. Joiner’s leadership is expected to solidify the center's competitive advantage through innovative organizational strategies and transformation.

Positive

• Amanda Joiner's extensive experience in luxury hospitality positions her as a strong leader for The Ritz-Carlton Leadership Center.
• The center is experiencing high demand for its consulting services, indicating strong market interest.
• Joiner’s leadership is expected to enhance organizational strategies and customer engagement.

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• None.

Joiner brings over two decades of leading excellence and driving culture within The Ritz-Carlton hotel operations, sales, and marketing

BETHESDA, Md., Jan. 10, 2023 /PRNewswire/ -- Amanda Joiner takes the helm as the Global Vice President and head of The Ritz-Carlton Leadership Center^®, a leading global consulting and advisory firm delivering award-winning services that have enabled clients worldwide to improve customer and employee engagement, innovate their culture, and drive competitive advantage. Joiner transitions from her role most immediately as General Manager of The Ritz-Carlton, St. Louis and brings over three decades of luxury hospitality experience in which she has driven continued innovation, improvement, and success through the culture of the iconic brand.

"At a time when disruption drives competition and innovation is essential for long-term success, the Gold Standards of The Ritz-Carlton continue to be a consistent benchmark across industries for the level of customer and employee experience clients are seeking to attain in today's highly competitive, fast-changing world." Joiner says. "I am excited for the opportunity to further amplify the brand's legendary culture and strategy that are so deeply woven throughout my career, as well as to lead this pioneering team."

In business for over two decades, The Leadership Center continues to experience and deliver against high demand from brands around the world and across diverse industries seeking to learn from The Ritz-Carlton for their high-profile business launches, innovations, and transformations. "The critical role of culture in driving business strategy can't be overstated," says Jessica Lee, Senior Vice President of Global Talent Development at Marriott International and The Ritz-Carlton Leadership Center. "For brands wanting to learn from the very best, Amanda's track record of success in leading with culture first will be a tremendous asset to The Ritz-Carlton Leadership Center clients."

Joiner and The Leadership Center team leverage the systems and best practices of the award-winning Ritz-Carlton brand to deploy best-in-class organizational strategies at scale in order for clients to retain and attract top talent, outperform the competition, and gain market share.

"A quintessential ambassador of the culture of The Ritz-Carlton, Amanda's authentic and exceptional leadership success throughout her career will add tremendous value to The Leadership Center and its clients," says Chris Gabaldon, Senior Vice President of Luxury Brands at Marriott International.

Joiner's extensive brand experience will truly transform The Leadership Center's journey to innovate service excellence and customer engagement, and to transform organizational culture.

About The Ritz-Carlton Leadership Center

The Ritz-Carlton Leadership Center (RCLC) is a leading global consulting and advisory firm dedicated to helping organizations create exceptional employee and customer experience. By leveraging the Ritz-Carlton's systems and best practices relevant to a culture of excellence, the RCLC unlocks sustainable business transformation for thousands of clients across industries and around the world. With virtual and onsite solutions ranging from immersive courses, interactive workshops to strategic Advisory offerings, clients have engaged the RCLC as a trusted source to drive competitive advantage across their business transformation, customer experience, and continuous improvement initiatives. For more information, visit www.ritzcarltonleadershipcenter.com

 

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SOURCE Marriott International, Inc.

FAQ

Who is the new Global Vice President of The Ritz-Carlton Leadership Center?

Amanda Joiner has been appointed as the new Global Vice President of The Ritz-Carlton Leadership Center.

What experience does Amanda Joiner bring to her new role at The Ritz-Carlton Leadership Center?

Amanda Joiner brings over 30 years of experience in luxury hospitality, previously serving as the General Manager of The Ritz-Carlton, St. Louis.

What are the goals of Amanda Joiner as Global Vice President?

Joiner aims to enhance the center's focus on culture and customer experience while driving innovative organizational strategies.

Why is The Ritz-Carlton Leadership Center in high demand?

The Leadership Center is in high demand as brands seek to improve employee and customer engagement, which is vital for competitive advantage.