Manhattan Associates Transforms Retail Returns
- Enhanced Returns Management capabilities strengthen customer loyalty and increase store traffic
- Consumers can choose convenient return options, including printerless options
- Refunds or exchanges processed 3-5 days faster than most retailers
- None.
Groundbreaking capabilities enhance shopper satisfaction while improving profitability for retailers
Manhattan’s 2023 Unified Commerce Benchmark revealed that
“For shoppers today, experience beats products. Returns are an inconvenience to consumers and a big cost for retailers, and our enhanced Returns Management capabilities help retailers provide a world-class experience to their customers even after the sale, strengthening loyalty and, in turn, profitability,” said Ellie Crawford, director of Product Management for
These new capabilities reduce shipping costs and improve the sustainability of a return by optimizing a product’s return path and inventory placement based on assortment and current stock levels.
The additions improve returns processes across the Manhattan Active® Omni solution suite, extending from the contact center all the way to the store applications. They are automatically available to all subscribers of Manhattan Active Omni as part of the quarterly upgrade cycle.
Receive up-to-date product, customer and partner news directly from Manhattan Associates on Twitter, LinkedIn and Facebook.
About Manhattan Associates
Manhattan Associates is a technology leader in supply chain and omnichannel commerce. We unite information across the enterprise, converging front-end sales with back-end supply chain execution. Our software, platform technology and unmatched experience help drive both top-line growth and bottom-line profitability for our customers.
Manhattan Associates designs, builds and delivers leading edge cloud and on-premises solutions so that across the store, through your network or from your fulfillment center, you are ready to reap the rewards of the omnichannel marketplace. For more information, please visit www.manh.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20230905439304/en/
Devika Goel
Manhattan Associates
470-435-1566 (Mobile)
Dgoel@manh.com
Source: Manhattan Associates Inc.