LiveVox Introduces Latest Platform Release, Designed To Maximize Contact Center Performance and ROI

Rhea-AI Summary

LiveVox (NASDAQ: LVOX) has announced the launch of LV19, a comprehensive cloud platform aimed at enhancing contact center performance. The new version focuses on simplifying customer journey creation while boosting agent efficiency. CEO John DiLullo emphasized the platform's role in empowering contact center leaders amidst rapid changes in customer communication preferences. Key features include the LiveVox Happiness Index for real-time conversation sentiment tracking, enhanced collaboration through LiveVox Connect, and improved agent productivity with LiveVox Agent Assist, leveraging AI-driven tools and ensuring high platform uptime and security.

Positive

• Launch of LV19 enhances contact center efficiency and customer engagement.
• Introduction of LiveVox Happiness Index for real-time sentiment analysis.
• LiveVox Connect improves collaboration among staff.
• AI-driven LiveVox Agent Assist boosts agent productivity.
• 100% public cloud platform ensures high uptime and security.

Negative

• None.

LV19 empowers contact center professionals to deliver game-changing customer experiences and drive collaboration and productivity

SAN FRANCISCO--(BUSINESS WIRE)-- LiveVox (Nasdaq: LVOX), a proven cloud CCaaS platform built to transform contact center performance, today launched the latest version of its comprehensive, open platform, LV19. This new release simplifies the ways that contact center leaders create seamless customer journeys, while increasing agent efficiency and impact.

“Leading a contact center is harder than ever - the way customers want to communicate is changing rapidly and managers are under increasing pressure. With LV19, we reaffirm our unwavering commitment to helping our clients navigate these challenges,” said John DiLullo, CEO of LiveVox. “This latest release empowers contact center leaders to take control of performance and implement game-changing customer engagement strategies. I’m especially excited about how we are transforming the Agent Experience with intelligent AI and automation and advanced communication and collaboration tools, crucial for creating exceptional customer experiences, especially with remote work being more prevalent.”

LV19 empowers contact center decision-makers to:

• Discover a new way to understand customers through the LiveVox Happiness Index, displaying conversation sentiment in real time during every customer interaction and also generating a holistic sentiment score across each customer’s full interaction history.
• Enhance Contact Center collaboration through LiveVox Connect, combining the best elements of collaboration tools across the industry with real-time prioritization to connect staff across the contact center and keep dispersed teams aligned, engaged, and on task.
• Transform agent efficiency through LiveVox Agent Assist. By leveraging real-time speech analytics, Agent Assist enables real-time call transcripts, automated post-call note summarization, in-conversation assistance, alerts, and more.
• Ensure increased platform uptime and security through our 100% public cloud platform and enterprise-grade security protocols.

To learn more about LV19 and become a contact center game changer, click here.

About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

Forward-Looking Statements

This press release contains certain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Some of the forward-looking statements can be identified by the use of forward-looking words. Statements that are not historical in nature, including those containing the words “anticipate,” “expect,” “suggests,” “plan,” “believe,” “intend,” “estimates,” “targets,” “projects,” “should,” “could,” “would,” “may,” “will,” “forecast,” “opportunity” and other similar expressions are intended to identify forward-looking statements. All forward-looking statements are based upon management estimates and forecasts and reflect the views, assumptions, expectations, and opinions of the LiveVox as of the date of this press release, and may include, without limitation, changes in general economic conditions, including as a result of COVID-19, all of which are accordingly subject to change. Any such estimates, assumptions, expectations, forecasts, views or opinions set forth in this press release constitute LiveVox’s judgments and should be regarded as indicative, preliminary and for illustrative purposes only. The forward-looking statements contained in this press release are subject to a number of factors, risks and uncertainties, some of which are not currently known to LiveVox, which may cause the LiveVox’s actual results, performance or financial condition to be materially different from the expectations of future results, performance of financial condition. Important factors, among others, that may affect actual results are described in the Company’s filings with the Securities and Exchange Commission (“SEC”), including our Form 10-K filed with the SEC on March 2, 2023. Although forward-looking statements have been made in good faith and are based on assumptions that the LiveVox believes to be reasonable, there is no assurance that the expected results will be achieved. LiveVox’s actual results may differ materially from the results discussed in forward-looking statements. Readers are cautioned not to place undue reliance upon any forward-looking statements, which speak only as of the date made. These forward-looking statements are made only as of the date hereof, and LiveVox does not undertake any obligations to update or revise the forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.

View source version on businesswire.com: https://www.businesswire.com/news/home/20230321005219/en/

PR Contact for LiveVox

Katie Creaser

LiveVoxPR@ICRInc.com



IR Contact for LiveVox

Ryan Gardella

LiveVoxIR@ICRInc.com

Source: LiveVox