LivePerson named a Strong Performer in Digital Customer Interaction Solutions by leading independent research firm
LivePerson (Nasdaq: LPSN) has been recognized as a Strong Performer in the Q2 2024 Forrester Wave™: Digital Customer Interaction Solutions. This accolade identifies LivePerson as an ideal partner for traditional enterprises seeking scalable and reliable digital transformation solutions. The report evaluated 11 significant providers across 34 criteria, and LivePerson achieved the highest scores in 12 categories, including messaging engine, interaction quality, adaptive strategy, scalability, and compliance. CEO John Sabino highlighted LivePerson's ability to meet extensive enterprise messaging demands and its multiple recognitions from Forrester.
- Recognized as a Strong Performer in the Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024.
- Achieved highest possible scores in 12 criteria, including messaging engine, interaction quality, and scalability.
- Identified as the best fit for traditional enterprises seeking reliable and scalable digital transformation partners.
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Recognized as best fit for traditional enterprises seeking a reliable and scalable digital transformation partner
The new report evaluates the 11 most significant providers of digital customer interaction solutions (DCIS) against 34 criteria to help contact center and digital business leaders select the right one for their needs.
LivePerson received the highest possible scores across 12 criteria: messaging engine, interaction quality evaluation, adaptive digital strategy optimization, accessibility, security and compliance, scalability and availability, adoption, pricing flexibility and transparency, partner ecosystem, community, revenue, and number of customers. According to the report, "LivePerson is equipped to meet the demands of even the most extensive enterprise messaging operations."
"Digital transformation is no small task, and enterprises are rightly concerned about finding a trusted partner to help them safely bridge the gap between the current state — where call volumes and costs keep rising — and the digital-first, AI-empowered contact center of the future. On top of multiple recognitions from Forrester over the past year, we're proud to be named among the top providers for digital customer interaction solutions," said John Sabino, CEO of LivePerson.
To learn more about LivePerson's solutions for digital customer conversations, visit www.liveperson.com.
About LivePerson
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
Media contact:
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson, Inc.
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