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LivePerson Announces Third Quarter 2024 Financial Results

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LivePerson (NASDAQ: LPSN) reported Q3 2024 financial results with revenue of $74.2 million, representing a 26.7% decrease year-over-year due to customer cancellations and downsells. The company signed 44 deals, including 35 existing and 9 new customers, with 2 seven-figure deals. Trailing-twelve-months average revenue per customer (ARPC) increased 5.9% to $630,000. Net loss was $28.3 million ($0.32 per share), improving from a $53.3 million loss in Q3 2023. Adjusted EBITDA was $7.3 million, down from $10.6 million year-over-year. Cash balance stood at $142.1 million, down from $210.8 million at end-2023.

LivePerson (NASDAQ: LPSN) ha riportato i risultati finanziari del terzo trimestre 2024 con un fatturato di 74,2 milioni di dollari, che rappresenta una diminuzione del 26,7% rispetto all'anno precedente a causa delle cancellazioni e dei downsell da parte dei clienti. L'azienda ha firmato 44 contratti, inclusi 35 con clienti esistenti e 9 nuovi, con 2 accordi da sette cifre. La media dei ricavi per cliente negli ultimi dodici mesi (ARPC) è aumentata del 5,9% a 630.000 dollari. La perdita netta è stata di 28,3 milioni di dollari (0,32 dollari per azione), migliorando rispetto a una perdita di 53,3 milioni di dollari nel terzo trimestre 2023. L'EBITDA adjusted è stato di 7,3 milioni di dollari, in calo rispetto ai 10,6 milioni dell'anno precedente. Il saldo di cassa si è attestato a 142,1 milioni di dollari, in diminuzione rispetto ai 210,8 milioni di dollari alla fine del 2023.

LivePerson (NASDAQ: LPSN) informó sobre los resultados financieros del tercer trimestre de 2024 con ingresos de 74,2 millones de dólares, lo que representa una disminución del 26,7% en comparación con el año anterior debido a cancelaciones y reducciones de clientes. La empresa firmó 44 acuerdos, incluidos 35 con clientes existentes y 9 nuevos, con 2 acuerdos de siete cifras. El ingreso promedio por cliente en los últimos doce meses (ARPC) aumentó un 5,9% a 630,000 dólares. La pérdida neta fue de 28,3 millones de dólares (0,32 dólares por acción), mejorando con respecto a una pérdida de 53,3 millones de dólares en el tercer trimestre de 2023. El EBITDA ajustado fue de 7,3 millones de dólares, en comparación con los 10,6 millones del año anterior. El saldo de efectivo se situó en 142,1 millones de dólares, por debajo de los 210,8 millones de dólares a finales de 2023.

라이브퍼슨 (NASDAQ: LPSN)은 2024년 3분기 재무 결과를 보고하며 7420만 달러의 수익을 기록했으며, 이는 고객 취소와 다운셀로 인해 전년 대비 26.7% 감소했습니다. 회사는 기존 고객 35명과 신규 고객 9명을 포함해 총 44건의 계약을 체결했으며, 이 중 2건은 7자리 수의 거래입니다. 최근 12개월 고객당 평균 수익 (ARPC)은 5.9% 증가하여 63만 달러에 달했습니다. 순손실은 2830만 달러 (주당 0.32 달러)로, 2023년 3분기의 5330만 달러 손실에서 개선되었습니다. 조정 EBITDA는 730만 달러로, 전년 대비 1060만 달러에서 감소했습니다. 현금 잔고는 1억 4210만 달러로, 2023년 말의 2억 1080만 달러에서 감소했습니다.

LivePerson (NASDAQ: LPSN) a annoncé les résultats financiers du troisième trimestre 2024 avec un chiffre d'affaires de 74,2 millions de dollars, représentant une baisse de 26,7 % par rapport à l'année précédente en raison des annulations et des réductions de clients. L'entreprise a signé 44 contrats, dont 35 avec des clients existants et 9 nouveaux, ainsi que 2 contrats à sept chiffres. Le revenu moyen par client au cours des douze derniers mois (ARPC) a augmenté de 5,9 % pour atteindre 630 000 dollars. La perte nette s'est élevée à 28,3 millions de dollars (0,32 dollars par action), s'améliorant par rapport à une perte de 53,3 millions de dollars au troisième trimestre 2023. L'EBITDA ajusté s'est établi à 7,3 millions de dollars, en baisse par rapport à 10,6 millions de dollars l'année précédente. Le solde de trésorerie s'élevait à 142,1 millions de dollars, contre 210,8 millions de dollars à la fin de 2023.

LivePerson (NASDAQ: LPSN) hat die finanziellen Ergebnisse für das dritte Quartal 2024 veröffentlicht, mit einem Umsatz von 74,2 Millionen Dollar, was einem Rückgang von 26,7% im Vergleich zum Vorjahr aufgrund von Kundenkündigungen und -reduzierungen entspricht. Das Unternehmen hat 44 Verträge unterzeichnet, darunter 35 mit bestehenden und 9 neuen Kunden, darunter 2 siebenstellige Verträge. Der durchschnittliche Umsatz pro Kunde in den letzten zwölf Monaten (ARPC) stieg um 5,9% auf 630.000 Dollar. Der Nettoverlust betrug 28,3 Millionen Dollar (0,32 Dollar pro Aktie) und verbesserte sich im Vergleich zu einem Verlust von 53,3 Millionen Dollar im dritten Quartal 2023. Das bereinigte EBITDA lag bei 7,3 Millionen Dollar, im Vergleich zu 10,6 Millionen Dollar im Vorjahr. Der Cash-Bestand belief sich auf 142,1 Millionen Dollar, ein Rückgang gegenüber 210,8 Millionen Dollar Ende 2023.

Positive
  • ARPC increased 5.9% to $630,000
  • Net loss improved from $53.3M to $28.3M year-over-year
  • Secured 2 seven-figure deals in Q3
  • Revenue exceeded guidance range
Negative
  • Revenue declined 26.7% year-over-year to $74.2M
  • Adjusted EBITDA decreased from $10.6M to $7.3M year-over-year
  • Cash balance reduced from $210.8M to $142.1M since December 2023
  • Customer cancellations and downsells impacting revenue

Insights

LivePerson's Q3 results paint a concerning picture with $74.2M revenue marking a substantial 26.7% year-over-year decline. The $28.3M net loss, though improved from last year's $53.3M, signals ongoing challenges. While ARPC increased to $630,000, this metric masks the broader revenue erosion from customer churn.

The company's cash position has deteriorated significantly, dropping from $210.8M to $142.1M in nine months. Despite management's optimistic tone about bookings growth and AI adoption, the core business continues to shrink through cancellations and downsells. The minimal adjusted operating income of near $0 compared to $2.8M last year further highlights operational struggles.

The 44 new deals, including just 9 new customers and 2 seven-figure contracts, appear insufficient to offset the broader customer exodus. While cost rationalization efforts are helping maintain some profitability metrics, the fundamental growth story remains challenged.

-- Total Revenue of $74.2M, above the high-end of our guidance range --

-- Adjusted EBITDA above the high-end of our guidance range  --

NEW YORK, Nov. 7, 2024 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) ("LivePerson", the "Company", "we" or "us"), the enterprise leader in digital customer conversations, today announced financial results for the third quarter ended September 30, 2024.

Third Quarter Highlights

Total revenue was $74.2 million for the third quarter of 2024, a decrease of 26.7% as compared to the same period last year driven by customer cancellations and downsells.

LivePerson signed 44 deals in total for the third quarter, consisting of 35 existing and 9 new customers, including 2 seven-figure deals. Trailing-twelve-months average revenue per enterprise and mid-market customer (ARPC) increased 5.9% for the third quarter to $630,000, up from approximately $595,000 for the comparable prior-year period. ARPC is calculated using only B2B Core recurring revenue, which is consistent with the revenue base for calculating Net Revenue Retention.

"Today's results highlight our third consecutive quarter of strong execution against our guidance, our second consecutive quarter of sequential improvement in bookings, and continued progress across all areas of our business.  In the third quarter, we launched our unified omnichannel solution that has already translated into bookings within our Avaya partnership and generated a strong pipeline with Fortune 500 companies.  We are also seeing meaningful returns from Generative AI adoption and solid momentum in our new pricing and packaging model with larger deals and shorter sales cycles," said CEO John Sabino. "The strategic changes we have made to better serve customers combined with our enhanced product capabilities have elevated LivePerson from a trusted digital partner to a strategic partner across all channels.  We are still in the early stages of our turnaround, but I am confident that our customer-centric approach and ongoing commitment to innovation uniquely position LivePerson to be the preferred partner for enterprise digital transformation."

"We have restructured our business to focus on its core product and customers, and we continue to rationalize costs to generate positive free cash flow, despite expected near-term revenue decline," said CFO and COO John Collins. "At the same time, sequential growth in bookings each quarter this year, including tracking to double-digits this quarter and next, implies both continued demand for our product and that we now have a sales motion to consistently address that demand."

Customer Expansion

During the third quarter, the Company signed 44 total deals for the quarter, including 2 seven-figure deals, 35 expansion & renewals and 9 new logo deals. Expansions & renewals included:

  • Two of the largest health insurance providers in the world; and
  • A large Australian financial services company.

New logos included:

  • A leading fast casual restaurant company; and
  • A large U.S.-based insurance company.

Net Loss and Adjusted Operating Income (Loss)

Net loss for the third quarter of 2024 was $28.3 million or $0.32 per share, as compared to a net loss of $53.3 million or $0.68 per share for the third quarter of 2023.  Adjusted operating income (loss), a non-GAAP financial measure, for the third quarter of 2024 was income of less than $0.1 million, as compared to income of $2.8 million for the third quarter of 2023. Adjusted operating income (loss) excludes other litigation, consulting and other employee costs, amortization of purchased intangibles and finance leases, restructuring costs, impairment of goodwill, impairment of intangibles and other assets, change in fair value of warrants, leadership transition costs, working capital adjustment related to the Kasamba divestiture, contingent earn-out adjustments, acquisition and divestiture costs, stock-based compensation expense, IT transformation costs, interest expense (income), net, loss (gain) on divestiture, gain on debt extinguishment, and other (income) expense, net.

A reconciliation of non-GAAP financial measures to GAAP measures has been provided in the financial tables included in this press release. An explanation of the non-GAAP financial measures and how they are calculated is included below under the heading "Non-GAAP Financial Measures."

Adjusted EBITDA

Adjusted EBITDA, a non-GAAP financial measure, for the third quarter of 2024 was $7.3 million as compared to adjusted EBITDA of $10.6 million for the third quarter of 2023. Adjusted EBITDA excludes other litigation, consulting and other employee costs, depreciation, amortization of purchased intangibles and finance leases, restructuring costs, impairment of goodwill, impairment of intangibles and other assets, change in fair value of warrants, leadership transition costs, working capital adjustment related to the Kasamba divestiture, contingent earn-out adjustments, acquisition and divestiture costs, stock-based compensation expense, provision for income taxes, IT transformation costs, interest expense (income), net, loss (gain) on divestiture, gain on debt extinguishment, and other (income) expense, net.

A reconciliation of non-GAAP financial measures to GAAP measures has been provided in the financial tables included in this press release. An explanation of the non-GAAP financial measures and how they are calculated is included below under the heading "Non-GAAP Financial Measures."

Cash and Cash Equivalents

The Company's cash balance was $142.1 million at September 30, 2024, as compared to $210.8 million as of December 31, 2023.

Financial Expectations

The following forward-looking measures and the underlying assumptions involve significant known and unknown risks and uncertainties, and actual results may vary materially from these forward-looking measures. The Company does not present a quantitative reconciliation of the forward-looking non-GAAP financial measures, adjusted EBITDA and adjusted EBITDA margin to the most directly comparable GAAP financial measures (or otherwise present such forward-looking GAAP measures) because it is impractical to forecast certain items without unreasonable efforts due to the uncertainty and inherent difficulty of predicting, within a reasonable range, the occurrence and financial impact of and the periods in which such items may be recognized. In particular, these non-GAAP financial measures exclude certain items, including other litigation, consulting and other employee costs, depreciation, amortization of purchased intangibles and finance leases, restructuring costs, impairment of goodwill, impairment of intangibles and other assets, change in fair value of warrants, leadership transition costs, working capital adjustment related to the Kasamba divestiture, contingent earn-out adjustments, acquisition and divestiture costs, stock-based compensation expense, provision for income taxes, IT transformation costs, interest expense (income), net, loss (gain) on divestiture, gain on debt extinguishment, and other (income) expense, net, which depend on future events that the Company is unable to predict. Depending on the size of these items, they could have a significant impact on the Company's GAAP financial results.

For the fourth quarter of 2024, we expect total revenue to range from $65.7M - $70.7M or (31)% to (26)% year over year. We expect B2B Core recurring revenue to represent 93% of total revenue. For the fourth quarter of 2024, we expect adjusted EBITDA to range from $2.1M to $7.1M, or a margin of 3.2% to 10.0%.

For the full year 2024, we now expect total revenue to range from $305M - $310M or (23)% to (21)% year over year (excluding $7.2M of Kasamba revenue generated in Q1 2023). In addition, we expect B2B Core recurring revenue to represent 92% of total revenue. For the full year 2024, we expect adjusted EBITDA to range from $18M to $23M, or a margin of 5.9% to 7.4%.

For the tables below, year-over-year growth rates are on a like-for-like basis (excluding Kasamba contribution from 2023).

Fourth Quarter 2024


Guidance

Revenue (in millions)

$65.7 - $70.7

Revenue growth (year-over-year)

(31)% - (26)%

Adjusted EBITDA (in millions)

$2.1 - $7.1

Adjusted EBITDA margin (%)

3.2% - 10.0%


Full Year 2024


Guidance

Revenue (in millions)

$305 - $310

Revenue growth (year-over-year)

(23)% - (21)%

Adjusted EBITDA (in millions)

$18 - $23

Adjusted EBITDA margin (%)

5.9% - 7.4%

Disaggregated Revenue

Included in the accompanying financial results are revenues disaggregated by revenue source, as follows:


Three Months Ended
September 30,


Nine Months Ended
September 30,


2024


2023


2024


2023










(In thousands)

Revenue:








Hosted services (1)

$           62,655


$           85,747


$         201,466


$       254,371

Professional services

11,589


15,585


37,802


52,144

Total revenue

$           74,244


$         101,332


$         239,268


$       306,515









(1)

On March 20, 2023, the Company completed the sale of Kasamba and therefore ceased recognizing revenue related to Kasamba effective on the transaction close date. Further, this sale eliminated the entire Consumer segment, as a result of which revenue is presented within a single consolidated segment. Hosted services includes $7.2 million of revenue related to Kasamba for the nine months ended September 30, 2023.

Stock-Based Compensation

Included in the accompanying financial results are expenses related to stock-based compensation, as follows:


Three Months Ended
September 30,


Nine Months Ended
September 30,


2024


2023


2024


2023










(In thousands)

Cost of revenue

$                251


$                  76


$                882


$                879

Sales and marketing

2,182


2,726


6,491


7,429

General and administrative

1,725


5,180


5,841


(6,070)

Product development

1,217


3,314


5,619


2,242

  Total

$             5,375


$          11,296


$          18,833


$             4,480

Amortization of Purchased Intangibles and Finance Leases 

Included in the accompanying financial results are expenses related to the amortization of purchased intangibles and finance leases, as follows:


Three Months Ended
September 30,


Nine Months Ended
September 30,


2024


2023


2024


2023










(In thousands)

Cost of revenue

$              2,863


$              4,586


$            9,197


$           13,725

Amortization of purchased intangibles

823


894


2,388


2,644

  Total

$              3,686


$              5,480


$         11,585


$           16,369

Supplemental Third Quarter 2024 Presentation

LivePerson will post a presentation providing supplemental information for the third quarter 2024 on the investor relations section of the Company's web site at www.ir.liveperson.com.

Earnings Teleconference Information

The Company will discuss its third quarter of 2024 financial results during a teleconference today, November 7, 2024, at 5:00 PM ET. To participate via telephone, callers should dial in five to ten minutes prior to the 5:00 p.m. Eastern start time; domestic callers (U.S. and Canada) should dial 1-877-407-0784, while international callers should dial 1-201-689-8560, and both should reference the conference ID "13748564."

The conference call will also be simulcast live on the Internet and can be accessed by logging onto the investor relations section of the Company's web site at www.ir.liveperson.com.

If you are unable to participate in the live call, the teleconference will be available for replay approximately two hours after the call until November 21, 2024. To access the replay, please call 1-844-512-2921 (U.S. and Canada) or 1-412-317-6671 (international). Please reference the conference ID "13748564." A replay will also be available on the investor relations section of the Company's web site at www.ir.liveperson.com.

About LivePerson, Inc.

LivePerson (NASDAQ: LPSN) is the enterprise leader in digital-first customer conversations. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.

Non-GAAP Financial Measures

Investors are cautioned that the following financial measures used in this press release and on our earnings call are "non-GAAP financial measures": (i) adjusted EBITDA, or net loss before other litigation, consulting and other employee costs, depreciation, amortization of purchased intangibles and finance leases, restructuring costs, impairment of goodwill, impairment of intangibles and other assets, change in fair value of warrants, leadership transition costs, working capital adjustment related to the Kasamba divestiture, contingent earn-out adjustments, acquisition and divestiture costs, stock-based compensation expense, provision for income taxes, IT transformation costs, interest expense (income), net, loss (gain) on divestiture, gain on debt extinguishment, and other (income) expense, net; (ii) adjusted EBITDA margin, or net loss before other litigation, consulting and other employee costs, depreciation, amortization of purchased intangibles and finance leases, restructuring costs, impairment of goodwill, impairment of intangibles and other assets, change in fair value of warrants, leadership transition costs, working capital adjustment related to the Kasamba divestiture, contingent earn-out adjustments, acquisition and divestiture costs, stock-based compensation expense, provision for income taxes, IT transformation costs, interest expense (income), net, loss (gain) on divestiture, gain on debt extinguishment, and other (income) expense, net, divided by revenue; (iii) adjusted operating income (loss), or net loss before other litigation, consulting and other employee costs, amortization of purchased intangibles and finance leases, restructuring costs, impairment of goodwill, impairment of intangibles and other assets, change in fair value of warrants, leadership transition costs, working capital adjustment related to the Kasamba divestiture, contingent earn-out adjustments, acquisition and divestiture costs, stock-based compensation expense, IT transformation costs, interest expense (income), net, loss (gain) on divestiture, gain on debt extinguishment, and other (income) expense, net, and (iv) free cash flow, or net cash used in operating activities less purchases of property and equipment, including capitalized software.

Non-GAAP financial information should not be construed as an alternative to any other measures of performance determined in accordance with GAAP, or as an indicator of our operating performance, liquidity or cash flows generated by operating, investing and financing activities as there may be significant factors or trends that it fails to address. We present non-GAAP financial information because we believe that it is helpful to some investors as one measure of our operations.

Forward-Looking Statements

Statements in this press release and on our earnings call regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any such forward-looking statements, including but not limited to financial guidance, changes to our capital structure, our ability to execute on our transformation strategy, the effects of our cost-reduction efforts and the impact of our new hires, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. With respect to our financial guidance, we note that it is routine for our internal projections and expectations to change as the quarter and year progress, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: strain on our personnel resources and infrastructure from supporting our customer base; our ability to retain existing customers and cause them to purchase additional services and to attract new customers; our ability to retain key personnel, attract new personnel and to manage staff attrition; our ability to successfully integrate acquisitions; our ability to refinance our substantial indebtedness before it becomes due or to secure necessary additional financing on commercially reasonable terms, or at all; lengthy sales cycles; delays in our implementation cycles; payment-related risks; potential fluctuations in our quarterly revenue and operating results; limitations on the effectiveness of our controls; non-payment or late payment of amounts due to us from a significant number of customers; volatility in the capital markets; recognition of revenue from subscriptions; customer retention and engagement; our ability to develop and maintain successful relationships with partners, service partners, social media and other third-party consumer messaging platforms and endpoints; our ability to effectively operate on mobile devices; the highly competitive markets in which we operate; general economic conditions; failures or security breaches in our services, those of our third party service providers, or in the websites of our customers; regulation or possible misappropriation of personal information belonging to our customers' Internet users; US and international laws and regulations regarding privacy data protection and AI and increased public scrutiny of privacy, security and AI issues that could result in increased government regulation and other legal obligations; ongoing litigation and legal matters; new regulatory or other legal requirements that could materially impact our business; governmental export controls and economic sanctions; industry-specific regulation and unfavorable industry-specific laws, regulations or interpretive positions; future regulation of the Internet or mobile devices; technology-related defects that could disrupt the LivePerson services; our ability to protect our intellectual property rights or potential infringement of the intellectual property rights of third parties; the use of AI in our product offerings or by our vendors; the presence of, and difficulty in correcting, errors, failures or "bugs" in our products; our ability to license necessary third party software for use in our products and services, and our ability to successfully integrate third party software; potential adverse impact due to foreign currency and cryptocurrency exchange rate fluctuations; additional regulatory requirements, tax liabilities, currency exchange rate fluctuations and other risks if and as we expand; risks related to our operations in Israel; potential failure to meeting service level commitments to certain customers; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; technological or other defects that could disrupt or negatively impact our services; our ability to maintain our reputation; changes in accounting principles generally accepted in the United States; natural catastrophic events and interruption to our business by man-made problems; potential limitations on our ability to use net operating losses to offset future taxable income; and risks related to our common stock being traded on more than one securities exchange; and other factors described in the "Risk Factors" sections of the Company's Annual Report on Form 10-K for the year ended December 31, 2023, filed with the SEC on March 4, 2024 (as amended on April 29, 2024) and the Company's Quarterly Report on Form 10-Q for the quarterly period ended June 30, 2024, filed with the SEC on August 7, 2024. This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements. Readers are referred to the Company's reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important factors that could cause actual results to differ from those discussed in forward-looking statements.

 

LivePerson, Inc.

Condensed Consolidated Statements of Operations

(In Thousands, Except Share and Per Share Data)

Unaudited



Three Months Ended


Nine Months Ended


September 30


September 30










2024


2023


2024


2023

Revenue

$           74,244


$         101,332


$         239,268


$         306,515









Costs, expenses and other:








Cost of revenue

24,547


29,021


75,222


103,005

Sales and marketing

22,845


32,118


79,448


93,312

General and administrative

17,697


30,448


63,897


70,065

Product development

22,922


35,575


77,885


94,933

Impairment of goodwill


11,895


3,627


11,895

Impairment of intangibles and other assets


2,959


10,568


2,959

Restructuring costs

1,448


2,097


7,876


15,999

Loss (gain) on divestiture



558


(17,591)

Amortization of purchased intangible assets

823


894


2,388


2,644

Total costs, expenses and other

90,282


145,007


321,469


377,221









Loss from operations

(16,038)


(43,675)


(82,201)


(70,706)









Other (expense) income, net:








Interest (expense) income, net

(4,147)


1,068


(3,652)


3,005

Gain on debt extinguishment



73,083


7,200

Other (expense) income, net

(7,615)


(10,164)


(7,246)


2,191

Total other (expense) income, net

(11,762)


(9,096)


62,185


12,396









Loss before provision for income taxes

(27,800)


(52,771)


(20,016)


(58,310)









Provision for income taxes

509


541


2,129


1,600









Net loss

$          (28,309)


$          (53,312)


$          (22,145)


$          (59,910)









Net loss per share of common stock - basic and diluted

$              (0.32)


$              (0.68)


$              (0.25)


$              (0.78)









Weighted-average shares used to compute net loss per share - basic and diluted

89,515,111


78,005,210


88,773,677


76,902,316

 

LivePerson, Inc.

Condensed Consolidated Statements of Cash Flows

(In Thousands)

Unaudited



Nine Months Ended


September 30


2024


2023

OPERATING ACTIVITIES:




Net loss

$        (22,145)


$        (59,910)

Adjustments to reconcile net loss to net cash used in operating activities:




Stock-based compensation expense

18,833


4,480

Depreciation

23,165


24,852

Reduction of operating lease right-of-use assets

4,130


Amortization of purchased intangible assets and finance leases

11,585


16,369

Amortization of debt issuance costs and debt discount

3,079


3,384

Impairment of goodwill

3,627


11,895

Impairment of intangibles and other assets

10,568


2,959

Change in fair value of warrants

7,790


Change in fair value of contingent consideration


5,442

Gain on debt extinguishment

(73,083)


(7,200)

Allowance for credit losses

9,642


2,653

Loss (gain) on divestiture

558


(17,591)

Deferred income taxes

408


741

Equity loss in joint venture


2,264

Changes in operating assets and liabilities, net of acquisitions:




Accounts receivable

22,213


(16,390)

Prepaid expenses and other current assets

5,933


(18,028)

Contract acquisition costs

1,535


6,189

Other assets

268


1,390

Accounts payable

4,367


(13,420)

Accrued expenses and other current liabilities

(34,354)


21,225

Deferred revenue

(6,112)


12,691

Operating lease liabilities

(4,779)


(500)

Other liabilities

757


(7,797)

Net cash used in operating activities

(12,015)


(24,302)

INVESTING ACTIVITIES:




Purchases of property and equipment, including capitalized software

(21,504)


(22,437)

Purchases of intangible assets

(2,001)


(3,245)

Proceeds from divestiture


13,819

Net cash used in investing activities

(23,505)


(11,863)

FINANCING ACTIVITIES:




Principal payments for financing leases

(381)


(2,468)

Proceeds from issuance of common stock in connection with the exercise of options and ESPP

270


1,622

Proceeds from issuance of senior notes

50,000


Payment of debt issuance costs

(7,359)


Payments on repurchase of 2024 convertible senior notes

(72,491)


(149,702)

Payments on repurchase of 2026 convertible senior notes

(4,901)


Net cash used in financing activities

(34,862)


(150,548)

Effect of foreign exchange rate changes on cash and cash equivalents

(439)


(1,164)

Net decrease in cash, cash equivalents, and restricted cash

(70,821)


(187,877)

Cash, cash equivalents, and restricted cash - beginning of year

212,925


392,198

Plus: cash classified within current assets held for sale - beginning of year


10,011

Cash, cash equivalents, and restricted cash - end of period

$       142,104


$       214,332

 

LivePerson, Inc.

Reconciliation of Non-GAAP Financial Information to GAAP

(In Thousands)

Unaudited



Three Months Ended


Nine Months Ended


September 30


September 30


2024


2023


2024


2023

Reconciliation of Adjusted EBITDA:








GAAP net loss

$     (28,309)


$     (53,312)


$     (22,145)


$     (59,910)

Add/(less):








Other litigation, consulting and other employee costs (1)

5,253


8,514


14,947


26,713

Depreciation

7,226


7,764


23,165


24,852

Amortization of purchased intangibles and finance leases

3,686


5,480


11,585


16,369

Restructuring costs (2)

1,448


2,097


7,876


15,999

Impairment of goodwill


11,895


3,627


11,895

Impairment of intangibles and other assets


2,959


10,568


2,959

Change in fair value of warrants

7,790



7,790


Leadership transition costs

122


6,966


3,193


6,966

Working capital adjustment - Kasamba divestiture



1,776


Contingent earn-out adjustments


7,227



5,441

Acquisition and divestiture costs


126


920


3,035

Stock-based compensation expense (3)

5,375


8,475


18,833


1,662

Provision for income taxes

509


541


2,129


1,600

IT transformation costs (4)

185



1,095


Interest expense (income), net

4,147


(1,068)


3,652


(3,005)

Loss (gain) on divestiture



558


(17,591)

Gain on debt extinguishment



(73,083)


(7,200)

Other (income) expense, net (5)

(175)


2,938


(544)


(7,632)

Adjusted EBITDA

$         7,257


$      10,602


$      15,942


$      22,153









Reconciliation of Adjusted Operating Income (Loss):








Loss before provision for income taxes

$     (27,800)


$     (52,771)


$     (20,016)


$     (58,310)

Add/(less):








Other litigation, consulting and other employee costs (1)

5,253


8,514


14,947


26,713

Amortization of purchased intangibles and finance leases

3,686


5,480


11,585


16,369

Restructuring costs (2)

1,448


2,097


7,876


15,999

Impairment of goodwill


11,895


3,627


11,895

Impairment of intangibles and other assets


2,959


10,568


2,959

Change in fair value of warrants

7,790



7,790


Leadership transition costs

122


6,966


3,193


6,966

Working capital adjustment - Kasamba divestiture



1,776


Contingent earn-out adjustments


7,227



5,441

Acquisition and divestiture costs


126


920


3,035

Stock-based compensation expense (3)

5,375


8,475


18,833


1,662

IT transformation costs (4)

185



1,095


Interest expense (income), net

4,147


(1,068)


3,652


(3,005)

Loss (gain) on divestiture



558


(17,591)

Gain on debt extinguishment 



(73,083)


(7,200)

Other (income) expense, net (5)

(175)


2,938


(544)


(7,632)

Adjusted operating income (loss)

$              31


$         2,838


$       (7,223)


$       (2,699)

——————————————

(1)

Includes litigation costs of $4.5 million, consulting costs of $0.4 million, and $0.3 million accrued expenses and fees for the three months ended September 30, 2024. Includes litigation costs of $13.0 million, consulting costs of $1.5 million, and $0.4 million accrued expenses and fees for the nine months ended September 30, 2024. Includes litigation costs of $8.4 million, consulting costs of $0.5 million and accrued expenses and fees of $0.2 million, offset by sales tax liability reversals $0.6 million for the three months ended September 30, 2023. Includes litigation costs of $23.6 million, accrued expenses and fees of $2.3 million and consulting costs of $0.9 million, offset by sales tax liability reversals of $0.1 million for the nine months ended September 30, 2023.

(2)

Includes severance and other compensation related costs of $1.4 million for the three months ended September 30, 2024. Includes reversal of IT contract termination costs of $0.6 million and severance and other compensation related costs of $8.4 million for the nine months ended September 30, 2024. Includes severance costs and other compensation related costs of $2.1 million and $16.0 million for the three months and nine months ended September 30, 2023, respectively.

(3)

Excludes $2.8 million of accelerated stock-based compensation recorded during the three and nine months ended September 30, 2023 in connection with the CEO departure, as these costs are presented in leadership transition costs.

(4)

Represents IT infrastructure realignment costs related to consolidating and migrating data centers to the cloud for the three and nine months ended September 30, 2024.

(5)

Includes losses related to the Company's equity method investment during the three months ended September 30, 2023. Includes $10.0 million of other income related to a litigation settlement, and losses related to the Company's equity method investment during the nine months ended September 30, 2023. The remaining amount of other income (expense), net fluctuation is attributable to currency rate fluctuations for the periods presented.

 


Three Months Ended


Nine Months Ended


September 30


September 30


2024


2023


2024


2023


(In thousands)

Calculation of Free Cash Flow:


Net cash provided by (used in) operating activities

$           4,817


$           6,247


$       (12,015)


$       (24,302)

Purchases of property and equipment, including capitalized software

(5,047)


(5,440)


(21,504)


(22,437)

Total free cash flow

$            (230)


$              807


$       (33,519)


$       (46,739)

 

LivePerson, Inc.

Condensed Consolidated Balance Sheets

(In Thousands)

Unaudited



September 30,
2024


December 31,
2023

ASSETS




CURRENT ASSETS:




Cash and cash equivalents

$         142,104


$         210,782

Restricted cash


2,143

Accounts receivable, net of allowance for credit losses

49,947


81,802

Prepaid expenses and other current assets

21,208


26,981

Total current assets

213,259


321,708

Operating lease right-of-use assets

98


4,135

Property and equipment, net

105,120


119,325

Contract acquisition costs, net

35,819


37,354

Intangible assets, net

49,900


61,625

Goodwill

282,331


285,631

Deferred tax assets

4,550


4,527

Other assets

949


1,208

Total assets

$         692,026


$         835,513





LIABILITIES AND STOCKHOLDERS' EQUITY




CURRENT LIABILITIES:




Accounts payable

$           17,680


$           13,555

Accrued expenses and other current liabilities

75,102


97,024

Deferred revenue

75,606


81,858

Convertible senior notes


72,393

Operating lease liabilities

141


2,719

Total current liabilities

168,529


267,549

Convertible senior notes, net of current portion

470,304


511,565

Operating lease liabilities, net of current portion


2,173

Deferred tax liabilities

3,389


2,930

Other liabilities

3,898


3,158

Total liabilities

646,120


787,375

Commitments and contingencies




Total stockholders' equity

45,906


48,138

Total liabilities and stockholders' equity

$         692,026


$         835,513

Investor Relations contact
ir-lp@liveperson.com

Cision View original content to download multimedia:https://www.prnewswire.com/news-releases/liveperson-announces-third-quarter-2024-financial-results-302299367.html

SOURCE LivePerson

FAQ

What was LivePerson's (LPSN) revenue in Q3 2024?

LivePerson reported revenue of $74.2 million in Q3 2024, which was above their guidance range but represented a 26.7% decrease compared to Q3 2023.

How many deals did LivePerson (LPSN) sign in Q3 2024?

LivePerson signed 44 total deals in Q3 2024, consisting of 35 existing customer deals and 9 new customer deals, including 2 seven-figure deals.

What was LivePerson's (LPSN) net loss in Q3 2024?

LivePerson reported a net loss of $28.3 million or $0.32 per share in Q3 2024, compared to a net loss of $53.3 million or $0.68 per share in Q3 2023.

What was LivePerson's (LPSN) cash balance as of September 30, 2024?

LivePerson's cash balance was $142.1 million as of September 30, 2024, down from $210.8 million as of December 31, 2023.

LivePerson Inc

NASDAQ:LPSN

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74.53M
71.91M
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10.67%
Software - Application
Services-prepackaged Software
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United States of America
NEW YORK