LivePerson and Tech Mahindra announce partnership bringing the power of Conversational AI to brand-consumer communications

Rhea-AI Summary

LivePerson (NASDAQ: LPSN) and Tech Mahindra have formed a partnership to enhance brand engagement through AI-powered messaging. This collaboration aims to provide comprehensive marketing, sales, and customer service solutions that utilize popular messaging channels like SMS, WhatsApp, and Facebook Messenger. Recent surveys indicate a rising consumer demand for conversational experiences, particularly among older demographics. The partnership is expected to operationalize LivePerson's Conversational Cloud technology, promising improved customer satisfaction and significant increases in average order value and online sales conversions.

Positive

• Partnership aims to enhance marketing, sales, and customer service through AI-powered messaging.
• Consumer demand for conversational experiences is at an all-time high, indicating market potential.
• Brands using LivePerson's technology have reported up to 20% increases in average order value.
• Conversational Cloud enables brands to significantly improve online sales conversions by up to 10x.

Negative

• None.

NEW YORK, April 8, 2021 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a global leader in Conversational AI, and Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, today announced a new partnership to help brands deliver end-to-end marketing, sales, and customer service solutions by connecting with their customers via AI-powered messaging.

CX leaders combine conversational AI and digital services, empowering brands to connect with customers via messaging

By combining LivePerson's AI technology with Tech Mahindra's services, brands can easily engage customers in conversational experiences using popular messaging channels — including SMS, Facebook Messenger, Apple Business Chat, WeChat, Line, WhatsApp, and more — and layer in AI and automation to deliver personalized journeys at scale. According to a recent global survey of over 5,000 consumers, the demand for conversational experiences is at an all-time high: interest is no longer limited to Gen Z and Millennials, with 82% of consumers 65 and older wanting the option to message with brands, and 75% of all consumers reporting they'd spend more with brands that allow them to message rather than call.

"As consumers increasingly demand new models of engagement and conversational commerce, our partnership with LivePerson offers disruptive, end-to-end managed services for sales, marketing, and customer care," said Ritesh Idnani, President, Business Process Services, Tech Mahindra.

LivePerson's industry-leading Conversational Cloud allows brands to leverage AI to design, manage, and optimize bot and agent-handled conversations on messaging channels, websites, and apps. Brands using the Conversational Cloud have seen results including up to 20% increases in average order value and customer satisfaction scores, up to 10x online sales conversions versus traditional websites, and 50% lower labor costs and agent attrition. Tech Mahindra will operationalize the Conversational Cloud to extend digital experiences across verticals, including cutting-edge conversational commerce experiences like proactive two-way messaging campaigns, augmented and virtual reality, and conversational ads.

"It's now clear that every brand must build a digital strategy to survive, let alone thrive. We're excited to partner with Tech Mahindra to amplify the reach of our Conversational AI and messaging capabilities — the keys brands need to unlock their digital transformations," said Rob LoCascio, founder and CEO of LivePerson.

For more information, visit liveperson.com and techmahindra.com.

About LivePerson, Inc.:
LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson has been named to Fast Company's World's Most Innovative Companies list for its leadership in artificial intelligence. For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.

About Tech Mahindra
Tech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates and the society to Rise. We are a USD 5.2 billion organization with 121,900+ professionals across 90 countries helping 997 global customers, including Fortune 500 companies. We are focused on leveraging next-generation technologies including 5G, Blockchain, Cybersecurity, Artificial Intelligence, and more, to enable end to end digital transformation for global customers.  Tech Mahindra is one of the fastest growing brands and amongst the top 15 IT service providers globally. Tech Mahindra has consistently emerged as a leader in sustainability and is recognized amongst the 2021 Global 100 Most Sustainable Corporations in the World by Corporate Knights. With the NXT.NOW framework, Tech Mahindra aims to enhance 'Human Centric Experience' for our ecosystem and drive collaborative disruption with synergies arising from a robust portfolio of companies. We aim at delivering tomorrow's experiences today, and believe that the 'Future is Now'. 

We are part of the Mahindra Group, a USD 19.4 billion federation of companies that enables people to rise through innovative mobility solutions, driving rural prosperity, enhancing urban living, nurturing new businesses and fostering communities. It enjoys a leadership position in utility vehicles, information technology, financial services, and vacation ownership in India and is the world's largest tractor company by volume.  It also enjoys a strong presence in renewable energy, agribusiness, logistics, and real estate development.  Headquartered in India, Mahindra employs over 2,56,000 people across 100 countries. 

Connect with us on www.techmahindra.com..

Media Contacts
LivePerson:
Mike Tague
mtague@liveperson.com
Tech Mahindra:
Abhilasha Gupta
media.relations@techmahindra.com; Abhilasha.Gupta@TechMahindra.com

 

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SOURCE LivePerson, Inc.

FAQ

What is the significance of the LivePerson and Tech Mahindra partnership announced on April 8, 2021?

The partnership aims to enhance customer engagement through AI-powered messaging solutions, providing comprehensive marketing, sales, and customer service options.

How does LivePerson's technology improve customer engagement?

LivePerson's Conversational Cloud allows brands to engage customers on popular messaging platforms, offering personalized experiences and automating interactions.

What are the expected outcomes of using LivePerson's Conversational Cloud?

Brands can expect increases in average order value, customer satisfaction, and online sales conversions.

What consumer trends support the partnership between LivePerson and Tech Mahindra?

Surveys indicate a growing demand for messaging options among consumers, particularly highlighting that 75% would spend more with brands allowing messaging.

What messaging channels are included in the LivePerson and Tech Mahindra solutions?

The solutions will support various channels including SMS, WhatsApp, Facebook Messenger, Apple Business Chat, and others.