G2 names LivePerson a Leader across multiple Summer 2024 Grid® reports for digital customer conversations

Rhea-AI Summary

LivePerson (LPSN) has been recognized as a Leader in G2's Summer 2024 Grid reports for Bot Platforms, Conversational Marketing, and Live Chat. This recognition is based on user reviews from G2, the world's largest software marketplace. LivePerson also achieved top rankings in G2's implementation and usability indices, including accolades for Easiest Setup, Easiest Admin, and Easiest to Use.

John Sabino, CEO of LivePerson, emphasized the company's focus on helping clients leverage AI for digital customer conversations. The G2 Grid reports are designed to assist technology buyers in selecting products based on peer experiences. Products in the Leader quadrant are rated highest by users and demonstrate strong market presence.

Positive

• Named Leader in G2's Summer 2024 Grid reports for multiple categories
• Achieved best-in-class rankings in G2's implementation and usability indices
• Recognized for Easiest Setup, Easiest Admin, and Easiest to Use

Negative

• None.

Based on buyer reviews, LivePerson earns top accolades for bot platform, conversational marketing, and live chat capabilities

NEW YORK, July 17, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has been named a Leader in G2's Summer 2024 Grid reports for Bot Platforms, Conversational Marketing, and Live Chat. These recognitions are based on user responses to reviews and questions on G2, the world's largest and most trusted software marketplace.

G2 Grids represent the voice of real customers, and are meant to help technology buyers select the best products for their businesses and learn from peers with similar experiences. Products in the Leader quadrant are rated highest by G2 users and achieve high scores for market presence.

LivePerson also achieved best-in-class rankings in G2's implementation and usability indices across AI and digital customer conversation categories, including accolades for:

• Easiest Setup
• Easiest Admin
• Easiest to Use

"At LivePerson, we work closely with our clients to help them realize the true value of AI when it comes to connecting brands and their customers: using it to power digital conversations," said John Sabino, CEO of LivePerson. "We're honored to be named a Leader in several of this season's G2 Grid reports, an achievement made even more meaningful because it's based on our customers' direct feedback."

"Rankings on G2 reports are based on data provided to us by real software buyers," said Sara Rossio, Chief Product Officer at G2. "Potential buyers know they can trust these insights when researching and selecting software because they're rooted in vetted, verified, and authentic reviews."

In G2 reports, "bot platforms" are defined as tools used to build and deploy AI agents and chatbots, "conversational marketing" is defined as engaging potential customers with personalized, one-on-one conversations en route to specific product recommendations or offers, and "live chat" is defined as messaging with website visitors in real time via chat windows.

To learn more about LivePerson's solutions for digital customer conversations, visit www.liveperson.com.

About LivePerson
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.

About G2
G2 is the world's largest and most trusted software marketplace. More than 90 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow us on LinkedIn.

CONTACT: Mike Tague, mtague@liveperson.com

 

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SOURCE LivePerson

FAQ

What G2 Grid reports recognized LivePerson (LPSN) as a Leader in Summer 2024?

LivePerson was named a Leader in G2's Summer 2024 Grid reports for Bot Platforms, Conversational Marketing, and Live Chat.

What specific accolades did LivePerson (LPSN) receive in G2's implementation and usability indices?

LivePerson achieved best-in-class rankings for Easiest Setup, Easiest Admin, and Easiest to Use across AI and digital customer conversation categories.

How are G2 Grid rankings determined for companies like LivePerson (LPSN)?

G2 Grid rankings are based on user responses to reviews and questions on G2, representing the voice of real customers and their experiences with the software.

What areas of LivePerson's (LPSN) technology were highlighted in the G2 Summer 2024 reports?

The reports highlighted LivePerson's capabilities in bot platforms, conversational marketing, and live chat technologies.