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Lincoln Financial Group appoints Christen White as new head of Group Benefit Claims
Rhea-AI Impact
(Low)
Rhea-AI Sentiment
(Neutral)
Tags
management
Rhea-AI Summary
Lincoln Financial Group (NYSE: LNC) announced the appointment of Christen White as senior vice president of Group Benefit Claims. With over 20 years of experience, White previously held a similar role at MetLife, overseeing claims and call center operations. Her focus at Lincoln will be on enhancing customer service and implementing best practices in claim management. This leadership change aims to strengthen the claims team's effectiveness, as highlighted by James Reid, executive vice president. Lincoln Financial serves approximately 16 million customers, managing $282 billion in account values as of December 31, 2022.
Positive
Bringing in Christen White adds over 20 years of industry expertise and leadership to Lincoln's claims team.
Focus on enhancing customer service and claims management is expected to improve overall customer experience.
Negative
Concerns about continuity in leadership may arise due to Christen White's transition from MetLife.
Potential challenges in integrating new best practices into existing claims processes.
Christen joins the company from MetLife, bringing more than two decades of leadership and industry experience
RADNOR, Pa.--(BUSINESS WIRE)--
Lincoln Financial Group (NYSE: LNC) announced today that Christen White has joined as senior vice president, Group Benefit Claims. In this role, White will provide executive and strategic leadership, with a focus on high-quality customer service at every touchpoint in the claims process. She will also oversee the implementation of best practices to enhance the customer experience and improve claim management effectiveness. She will report to James Reid, executive vice president, president of Workplace Solutions.
“Our claims team is at the heart of what we do as an organization, as they deliver on the promises we make to our customers, each and every day,” said James Reid, executive vice president, president of Workplace Solutions. “Having worked closely with Christen before, she’s the best person to lead our Claims team, as she brings significant expertise and strong leadership to our team from her experience across many areas of our industry, and is a fantastic addition to our Workplace Solutions leadership team.”
White joins Lincoln from MetLife, where she served as senior vice president for Claims and Call Center Operations and was responsible for all aspects of delivery for MetLife’s Group Benefits employee servicing, including strategic planning and daily operations for the life, absence, disability, supplemental health and dental teams. Her background spans multiple business lines, as she also held roles in underwriting, product development and digital operations within MetLife’s property and casualty business, was the head of MetLife’s dental and vision businesses, and led policy administration and client services.
White earned a bachelor’s degree from the University of Pittsburgh. She was selected to attend the Smith College Consortium for executive women and the MetLife Senior Leadership program at the Harvard Business School.
About Lincoln Financial Group
Lincoln Financial Group provides advice and solutions that help people take charge of their financial lives with confidence and optimism. Today, approximately 16 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, and guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE:LNC) and its affiliates. The company had $282 billion in end-of-period account values as of December 31, 2022. Lincoln Financial Group is a committed corporate citizen included on major sustainability indices including the Dow Jones Sustainability Index North America and FTSE4Good and ranks among Newsweek’s Most Responsible Companies. Dedicated to diversity, equity and inclusion, we are included on transparency benchmarking tools such as the Corporate Equality Index, the Disability Equality Index and the Bloomberg Gender-Equality Index. Committed to providing our employees with flexible work arrangements, we were named to FlexJobs’ list of the Top 100 Companies to Watch for Remote Jobs in 2022. With a long and rich legacy of acting ethically, telling the truth and speaking up for what is right, Lincoln was recognized as one of Ethisphere’s 2022 World’s Most Ethical Companies®. We create opportunities for early career talent through our intern development program, which ranks among WayUp and Yello’s annual list of Top 100 Internship Programs. Learn more at: www.LincolnFinancial.com. Follow us on Facebook, Twitter,LinkedIn, and Instagram. Sign up for email alerts at http://newsroom.lfg.com.
Who is Christen White and what is her role at Lincoln Financial Group?
Christen White has joined Lincoln Financial Group as senior vice president of Group Benefit Claims, focusing on enhancing customer service and claim management.
What experience does Christen White bring to Lincoln Financial Group?
Christen White has over 20 years of experience, previously serving as senior vice president at MetLife, overseeing claims and call center operations.
How might Christen White's appointment impact Lincoln Financial Group?
Her leadership is aimed at strengthening the claims team and improving customer service, which may enhance customer satisfaction and operational efficiency.
What is Lincoln Financial Group's current customer base and financial standing?
Lincoln Financial Group serves approximately 16 million customers and manages $282 billion in account values as of December 31, 2022.
