Powering Seamless Logistics: J&T Cargo Drives High-Efficiency Delivery with EngageLab AppPush
EngageLab has announced a strategic partnership with J&T CARGO (NYSE:JG), a leading freight service provider under J&T Group. The collaboration focuses on implementing EngageLab's AppPush solution to enhance logistics operations in Indonesia.
The implementation aims to improve notification efficiency for couriers and operations staff, ultimately leading to better operational performance and customer service. The partnership represents J&T CARGO's commitment to technological advancement in its logistics infrastructure.
EngageLab ha annunciato una partnership strategica con J&T CARGO (NYSE:JG), uno dei principali fornitori di servizi di trasporto all'interno del J&T Group. La collaborazione mira a introdurre la soluzione AppPush di EngageLab per potenziare le operazioni logistiche in Indonesia. L'implementazione punta a migliorare l'efficienza delle notifiche per i corrieri e il personale operativo, con ricadute positive su prestazioni operative e servizio al cliente. Questa partnership sottolinea l'impegno di J&T CARGO nell'avanzamento tecnologico della propria infrastruttura logistica.
EngageLab anunció una alianza estratégica con J&T CARGO (NYSE:JG), un destacado proveedor de servicios de transporte perteneciente al grupo J&T. La colaboración se centra en implementar la solución AppPush de EngageLab para optimizar las operaciones logísticas en Indonesia. La implementación busca mejorar la eficiencia de las notificaciones para repartidores y personal operativo, con miras a lograr un mejor rendimiento operativo y servicio al cliente. Esta asociación refleja el compromiso de J&T CARGO con el avance tecnológico de su infraestructura logística.
EngageLab은 J&T CARGO (NYSE:JG)와 전략적 파트너십을 발표했습니다. J&T 그룹 소속의 선도 물류 서비스 기업인 이 협력은 인도네시아의 물류 운영 강화를 위해 AppPush 솔루션을 도입하는 데 초점을 맞추고 있습니다. 이 도입은 배송원과 운영 직원의 알림 효율성을 높여 운영 실적과 고객 서비스를 향상시키는 것을 목표로 합니다. 이 파트너십은 J&T CARGO의 물류 인프라에 대한 기술 발전 의지를 보여줍니다.
EngageLab a annoncé un partenariat stratégique avec J&T CARGO (NYSE:JG), un acteur majeur des services de fret appartenant au groupe J&T. Cette collaboration vise à déployer la solution AppPush d'EngageLab afin d’optimiser les opérations logistiques en Indonésie. L’objectif est d’améliorer l’efficacité des notifications pour les coursiers et le personnel opérationnel, ce qui se traduira par de meilleures performances opérationnelles et un meilleur service client. Ce partenariat illustre l’engagement de J&T CARGO en faveur de l’avancement technologique de son infrastructure logistique.
EngageLab hat eine strategische Partnerschaft mit J&T CARGO (NYSE:JG) angekündigt, einem führenden Anbieter von Frachtleistungen der J&T Group. Die Zusammenarbeit konzentriert sich darauf, die AppPush-Lösung von EngageLab zu implementieren, um die Logistikprozesse in Indonesien zu verbessern. Ziel der Implementierung ist es, die Benachrichtigungs-effizienz für Kurier- und Betriebspersonal zu erhöhen, was zu einer besseren operativen Leistung und Kundendienst führt. Die Partnerschaft belegt das Engagement von J&T CARGO für technologische Fortschritte in seiner Logistikinfrastruktur.
أعلنت EngageLab عن شراكة استراتيجية مع J&T CARGO (NYSE:JG)، وهي مزود رائد لخدمات الشحن ضمن مجموعة J&T. تُركّز التعاون على تنفيذ حل AppPush من EngageLab لتعزيز العمليات اللوجستية في إندونيسيا. يهدف التنفيذ إلى تحسين كفاءة الإشعارات للسعاة والموظفين العاملين، مما يسهم في أداء تشغيلي وخدمة عملاء أفضل. تمثل الشراكة التزام J&T CARGO بتقدم تقني في بنية الخدمات اللوجستية لديها.
EngageLab宣布与J&T CARGO (NYSE:JG)达成战略伙伴关系，后者是隶属于J&T集团的领先货运服务提供商。此次合作聚焦于落地EngageLab的AppPush解决方案，以提升印尼的物流运营。实施目标是提高对快递员及运营人员的通知效率，从而提升运营绩效与客户服务水平。这一伙伴关系展现了J&T CARGO在其物流基础设施中的技术进步承诺。
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SINGAPORE, Sept. 24, 2025 (GLOBE NEWSWIRE) -- EngageLab, a world-leading AI-powered omnichannel customer engagement solution provider, has partnered with J&T CARGO, a leading freight service brand under J&T Group, to revolutionize logistics operations in Indonesia. By deploying EngageLab’s AppPush solution, J&T CARGO has dramatically improved the efficiency, reliability, and timeliness of its notifications to millions of couriers and operations staff, driving operational excellence and enhancing customer satisfaction.
About J&T CARGO
J&T CARGO is a leading freight service brand under J&T Group, a global integrated logistics service provider. Leveraging a robust delivery network and advanced digital management capabilities, J&T CARGO delivers efficient and reliable logistics solutions to millions of merchants and consumers across Indonesia. To address the needs of different user roles, J&T CARGO has launched four core applications:
- J&T Cargo App: A customer-facing platform for placing orders and tracking shipments
- JTC Driver App: For couriers and drivers, handling pickup and delivery tasks
- JTC Sprinter App: Also for couriers and drivers, focusing on last-mile delivery
- JTC OPS App: For operations management, serving dispatchers and management teams
Together, these apps form the backbone of J&T CARGO’s highly efficient, digitally coordinated operations, where the timeliness and reliability of push notifications are critical.
Business Challenges
As business expanded rapidly, J&T CARGO rolled out multiple mobile applications to support the digitalization of the entire logistics process. With a growing number of users, couriers, and operations staff, the demand for push notifications became increasingly complex. Ensuring that every courier, driver, and operations manager receives task assignments, exception alerts, and system announcements in real time became key to improving operational efficiency and service quality.
Initially, J&T CARGO relied on FCM (Firebase Cloud Messaging) for push notifications. While FCM offers a certain level of global coverage, it has limitations in handling large-scale concurrency, adapting to diverse devices, and providing localized services.
Why EngageLab?
To address growing business demands, J&T Cargo chose to implement EngageLab AppPush on its core apps, based on several key considerations:
- Multi-Channel Integration for Higher Delivery Rates
J&T CARGO’s couriers are spread across Indonesia and use a wide variety of mobile brands and operating systems. EngageLab AppPush integrates FCM, as well as major Android OEM channels such as Huawei, Xiaomi, OPPO, and VIVO, along with its own high-availability push network. This dramatically improves message delivery rates across different devices and network conditions. Even when a courier’s device is offline or has a weak signal, EngageLab’s multi-channel retry mechanism ensures that critical notifications—such as tasks, dispatches, and exceptions—are delivered promptly. - High Concurrency and Large-Scale Push Capability
During peak logistics periods (such as major shopping festivals or holidays), J&T CARGO needs to synchronize dispatch and scheduling information to tens of thousands of couriers within seconds. EngageLab AppPush can process over 12 billion messages per day and supports millions of concurrent pushes per second, fully meeting J&T CARGO’s needs for large-scale task distribution and urgent notifications, while ensuring stability and reliability even during peak periods. - Flexible Messaging Strategies and Data Insights
The platform supports a wide range of push strategies, including scheduled, segmented, and personalized notifications, enabling J&T CARGO to tailor message delivery based on business priorities and the actual situation of couriers. EngageLab also provides real-time delivery monitoring and detailed analytics, empowering the operations team to continuously optimize their messaging approach.
Results
Since adopting EngageLab AppPush, J&T CARGO’s four core apps have seen significant improvements in push notification performance:
- Message delivery rates have increased by more than
40% , enabling faster responses from couriers, drivers, and operations staff, and further improving overall operational efficiency. - Push latency has been significantly reduced, with critical notifications reaching frontline and management staff within 1–3 seconds.
- Platform maintenance is now easier, as real-time monitoring and data analysis allow the operations team to quickly identify and optimize push workflows.
A J&T CARGO technology leader commented: “EngageLab AppPush has delivered higher message delivery rates and more flexible push capabilities for our multi-end apps, helping us maintain efficient operations even during peak periods. The platform’s localized service and technical support have also given us great peace of mind.”
About EngageLab
EngageLab is a world-leading AI-powered omnichannel customer engagement solution provider, unites technology and versatility to offer seamless customer interactions and marketing automation across every channel, including Email, AppPush, WebPush, OTP, SMS and WhatsApp Business. It empowers businesses to build lasting relationships and achieve higher conversions and retention. With a strong focus on innovation and performance, EngageLab supports businesses in over 220 countries and regions, delivering more than 1 million messages every second across various channels.
For Media Inquiries:
Contact: marketing@engagelab.com
Website: www.engagelab.com
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/d38c73e7-d083-4ce0-b306-b285567ed1e6
FAQ
What is the partnership between EngageLab and J&T CARGO (NYSE:JG) announced in September 2025?
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