Inspirato Achieves Industry-leading Net Promoter Score
Inspirato (NASDAQ: ISPO), the premier luxury vacation club, has achieved an impressive Net Promoter Score (NPS) of 71 for 2024, with 75% of member responses rating their likelihood to recommend the service as 9 or 10. The company demonstrated strong satisfaction across both vacation homes (NPS: 70) and curated experiences (NPS: 80).
The company's European portfolio emerged as the highest-performing region, achieving a perfect score in Mykonos and an NPS exceeding 85 in Italy. Notable success was also seen in the Experiences segment, where six members-only events, including The Masters, Wimbledon, and the Kentucky Derby, received perfect scores.
Looking ahead to 2025, Inspirato plans to expand its Experience offerings to more than 25 events worldwide, including an Alaska expedition cruise, a desert wellness retreat, and a New Year's Eve Caribbean cruise.
Inspirato (NASDAQ: ISPO), il principale club di vacanze di lusso, ha raggiunto un impressionante Net Promoter Score (NPS) di 71 per il 2024, con il 75% delle risposte dei membri che valutano la loro probabilità di raccomandare il servizio con un punteggio di 9 o 10. L'azienda ha dimostrato una forte soddisfazione sia per le case vacanze (NPS: 70) che per le esperienze curate (NPS: 80).
Il portafoglio europeo dell'azienda è emerso come la regione con le migliori prestazioni, ottenendo un punteggio perfetto a Mykonos e un NPS superiore a 85 in Italia. Un successo notevole è stato registrato anche nel segmento Esperienze, dove sei eventi riservati ai membri, tra cui The Masters, Wimbledon e il Kentucky Derby, hanno ricevuto punteggi perfetti.
Guardando al 2025, Inspirato prevede di ampliare le sue offerte di Esperienze a più di 25 eventi in tutto il mondo, tra cui una crociera di spedizione in Alaska, un ritiro benessere nel deserto e una crociera ai Caraibi per Capodanno.
Inspirato (NASDAQ: ISPO), el principal club de vacaciones de lujo, ha alcanzado un impresionante Net Promoter Score (NPS) de 71 para 2024, con un 75% de las respuestas de los miembros calificando su probabilidad de recomendar el servicio con un 9 o 10. La empresa ha demostrado una fuerte satisfacción tanto en casas de vacaciones (NPS: 70) como en experiencias seleccionadas (NPS: 80).
El portafolio europeo de la empresa se destacó como la región de mejor desempeño, logrando una puntuación perfecta en Mykonos y un NPS superior a 85 en Italia. También se observó un notable éxito en el segmento de Experiencias, donde seis eventos solo para miembros, incluidos The Masters, Wimbledon y el Kentucky Derby, recibieron puntuaciones perfectas.
De cara a 2025, Inspirato planea expandir sus ofertas de Experiencias a más de 25 eventos en todo el mundo, incluyendo un crucero de expedición por Alaska, un retiro de bienestar en el desierto y un crucero caribeño para la víspera de Año Nuevo.
Inspirato (NASDAQ: ISPO), 최고의 럭셔리 휴가 클럽, 2024년을 위해 인상적인 Net Promoter Score (NPS) 71을 달성했습니다. 회원 응답의 75%가 서비스 추천 가능성을 9 또는 10으로 평가했습니다. 이 회사는 휴가용 주택(NPS: 70)과 큐레이션된 경험(NPS: 80) 모두에서 강한 만족도를 보여주었습니다.
회사의 유럽 포트폴리오는 가장 높은 성과를 기록한 지역으로, 미코노스에서 완벽한 점수를 얻었고 이탈리아에서는 85를 초과하는 NPS를 달성했습니다. The Masters, Wimbledon, Kentucky Derby를 포함한 6개의 회원 전용 이벤트에서 완벽한 점수를 받으며 경험 부문에서도 주목할 만한 성공을 거두었습니다.
2025년을 바라보며 Inspirato는 알래스카 탐험 크루즈, 사막 웰니스 리트리트, 새해 전야 카리브해 크루즈 등 25개 이상의 이벤트로 경험 제공을 확장할 계획입니다.
Inspirato (NASDAQ: ISPO), le premier club de vacances de luxe, a atteint un impressionnant Net Promoter Score (NPS) de 71 pour 2024, avec 75 % des réponses des membres évaluant leur probabilité de recommander le service à 9 ou 10. L'entreprise a démontré une forte satisfaction tant pour les maisons de vacances (NPS : 70) que pour les expériences sélectionnées (NPS : 80).
Le portefeuille européen de l'entreprise s'est distingué comme la région la plus performante, obtenant un score parfait à Mykonos et un NPS supérieur à 85 en Italie. Un succès notable a également été observé dans le segment des expériences, où six événements réservés aux membres, dont The Masters, Wimbledon et le Kentucky Derby, ont reçu des scores parfaits.
En regardant vers 2025, Inspirato prévoit d'élargir ses offres d'expériences à plus de 25 événements dans le monde, y compris une croisière d'expédition en Alaska, un retraite bien-être dans le désert et une croisière dans les Caraïbes pour le réveillon du Nouvel An.
Inspirato (NASDAQ: ISPO), der führende Luxusurlaubclub, hat für 2024 einen beeindruckenden Net Promoter Score (NPS) von 71 erreicht, wobei 75 % der Mitgliederantworten ihre Wahrscheinlichkeit, den Service zu empfehlen, mit 9 oder 10 bewerten. Das Unternehmen zeigte eine hohe Zufriedenheit sowohl bei den Ferienhäusern (NPS: 70) als auch bei den kuratierten Erlebnissen (NPS: 80).
Das europäische Portfolio des Unternehmens erwies sich als die leistungsstärkste Region und erzielte in Mykonos eine perfekte Punktzahl sowie einen NPS von über 85 in Italien. Auch im Bereich Erlebnisse war ein bemerkenswerter Erfolg zu verzeichnen, wo sechs exklusive Mitgliederveranstaltungen, darunter The Masters, Wimbledon und das Kentucky Derby, perfekte Punktzahlen erhielten.
Für 2025 plant Inspirato, seine Erlebnisangebote auf mehr als 25 Veranstaltungen weltweit auszudehnen, darunter eine Alaska-Expeditionskreuzfahrt, ein Wellness-Retreat in der Wüste und eine Karibik-Kreuzfahrt zu Silvester.
- Industry-leading NPS score of 71 demonstrates high customer satisfaction
- Perfect NPS scores in Mykonos and 85+ in Italy showing strong European performance
- Six experiences achieved perfect satisfaction scores
- Experience-related travel among fastest growing segments
- None.
DENVER, March 05, 2025 (GLOBE NEWSWIRE) -- Inspirato Incorporated ("Inspirato" or the "Company") (NASDAQ: ISPO), the premier luxury vacation club, proudly announces its industry-leading 2024 Net Promoter Score (NPS) of 71.
NPS is a widely recognized measure of customer satisfaction and loyalty, with scores ranging from -100 to 100. A high NPS score signifies a customers' overall perception of the brand and willingness to recommend the products or services of a company. Inspirato's 2024 results highlight strong satisfaction levels across both vacation homes (NPS: 70) and curated experiences (NPS: 80), reflecting members' continued appreciation for the world-class luxury travel experiences and service provided by the Company.
“Inspirato's consistently high NPS demonstrates our commitment to delivering the best in luxury travel,” said Payam Zamani, Chairman and CEO of Inspirato. “Year after year, our members recognize and appreciate the excellence we strive for, and we remain dedicated to maintaining and enhancing the exceptional level of service they have come to expect.”
The Company's European portfolio was its highest performing region in driven by a perfect score in Mykonos and an NPS of more than 85 in Italy. Additionally, six of the Company's members-only Experiences earned a perfect score, including iconic sporting events such as The Masters, Wimbledon and the Kentucky Derby. Over the past five years, Experience-related travel has been among the fastest growing segment within the Company's portfolio. In 2025, Inspirato plans to host more than 25 Experiences around the world, including an expedition cruise in Alaska, a desert wellness retreat and a New Year’s Eve Cruise in the Caribbean.
About Inspirato
Inspirato (NASDAQ: ISPO) is a members-only luxury vacation club that provides exclusive access to a portfolio of curated vacation options, delivered through an innovative model designed to ensure the service, certainty, and value that discerning customers demand. The Inspirato portfolio includes exclusive luxury vacation homes, accommodations at five-star hotel and resort partners, and custom travel experiences. For more information, visit www.inspirato.com and follow @inspirato on Instagram, Facebook, X, and LinkedIn.
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