Delaware Department of Labor Selects Infosys Public Services to Modernize its Labor Systems
Infosys Public Services (IPS), a subsidiary of Infosys, has been awarded a contract by the Delaware Department of Labor to modernize its labor systems, replacing outdated systems with Infosys LaborForce, a Salesforce-based platform. The new system will streamline unemployment insurance tax, benefits, and appeals programs, and develop a new paid family medical leave program. This cloud-native solution aims to improve customer service, operational efficiency, and security. The project has started, with CAI providing PMO and IT services to ensure smooth implementation. Infosys aims to leverage its extensive experience in modernizing labor systems across 20+ states.
- Infosys awarded contract to modernize Delaware's labor systems.
- Implementation of Infosys LaborForce to improve efficiency, customer service, and data security.
- Project already started with support from CAI for smooth implementation.
- None.
Insights
Infosys Public Services' new contract with the Delaware Department of Labor to modernize its labor systems could be significant for several reasons.
Moreover, the use of Salesforce's platform confirms Infosys' strategy of leveraging well-established technologies to deliver innovative solutions. This alignment can enhance investor confidence in the firm's technical capabilities and strategic partnerships. However, investors should be cautious about the implementation risks associated with large-scale IT projects, which can sometimes face delays and cost overruns, potentially impacting profitability.
Infosys LaborForce is a cloud-native solution built on Salesforce's CRM and Low/No Code platform. This strategic choice positions Infosys to offer a highly scalable and adaptable system tailored for rapid development and deployment. Such platforms are designed to be easily customizable and upgradeable, which can lead to lower maintenance costs and faster response times to regulatory changes or economic shifts.
The focus on enhancing data security and reducing fraud is particularly noteworthy. Given the sensitive nature of labor data, including unemployment insurance and paid family medical leave, robust security protocols are critical. Infosys' approach to integrating advanced security measures should reassure stakeholders about the integrity and reliability of the system.
On the downside, reliance on a third party such as Salesforce means Infosys must align closely with Salesforce's update cycles and system changes, which can sometimes introduce compatibility challenges and dependencies.
Infosys LaborForce, the first platform as a service solution for the state labor agencies, to replace legacy, outdated systems.
Existing
Infosys LaborForce leverages the proven Salesforce platform to deliver industry leading performance, enhance employee experience, build efficiency, and deliver new capabilities. The solution will also enable the agency to support new programs and functionality, enabling thorough and prompt adaptation to changing economic conditions. Infosys LaborForce will enhance the Department of Labor's ability to anticipate and respond to data security threats and manage access, improving system security and reducing fraud.
The project has kicked off and the implementation has begun. The Delaware Department of Labor is also leveraging Project Management Office (PMO) and other IT services from CAI, a global services firm, to help ensure a smooth implementation. Infosys Public Services is excited to leverage CAI's services and looks forward to an effective relationship.
Karryl Hubbard, Secretary, Delaware Department of Labor, said, "Facing an aging legacy system characterized by manual processes, incorrect dates and delays, we needed to transform customer experience, optimize and streamline operational processes and provide a technology platform enabling rapid response to quickly changing economic scenarios and an ever evolving federal and state regulatory environment. We are thrilled to collaborate with Infosys Public Services to implement Infosys LaborForce and vastly improve the services we provide."
Lax Gopisetty, President and CEO, Infosys Public Services, said, "We are honored and excited to work with the Delaware Department of Labor and help them navigate their implementation journey with Infosys LaborForce. The solution has been designed by Infosys Public Services' National Labor Practice with experts who have helped modernize labor systems in 20+ states. We look forward to leveraging our extensive experience in enabling
Nasi Jazayeri, Executive Vice President and General Manager, Salesforce Public Sector Solutions & Net Zero Cloud, said, "Alongside Infosys Public Services and the Delaware Department of Labor, we are committed to improving state workforce programs and building resilient systems within the public sector. Built on our powerful Salesforce Public Sector Solutions and government cloud platform, Infosys LaborForce, the fully integrated, cloud-native labor system has groundbreaking implications for the entire state government labor systems market."
This solution has the potential to change the way the industry delivers its labor functions and sets a new bar for customer service with Salesforce. The solution, to be deployed by Infosys Public Services for the Delaware Department of Labor, will allow its divisions to access a single set of consolidated information across its enterprise and provide multi-channel access of accurate information to its constituents.
About Infosys Public Services
Infosys Public Services is a leader in next-generation digital services and consulting. With benchmark processes, access to cross-industry insights and innovative public sector solutions, Infosys Public Services is helping public sector organizations to navigate their digital transformation, helping them renew existing systems into modern, agile, intelligent platforms, develop new capabilities and deliver better outcomes to all stakeholders at a lower cost with less risk.
Navigate your next with Infosys Public Services. Visit www.infosyspublicservices.com to learn how.
About Infosys
Infosys is a global leader in next-generation digital services and consulting. Over 335,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in more than 50 countries, as they navigate their digital transformation powered by the cloud. We enable them with an AI-powered core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next.
About CAI
CAI is a global services firm with over 8,700 associates worldwide and a yearly revenue of
Learn how CAI powers the possible at www.cai.io.
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SOURCE Infosys
FAQ
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