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Information Services Group, Inc. (Nasdaq: III) is a renowned global technology research and advisory firm headquartered in Stamford, Connecticut. Established in 2006, ISG has rapidly evolved to become a trusted business partner to over 700 clients worldwide, including 75 of the world's top 100 enterprises. The company's core mission is to assist corporations, public sector organizations, and service and technology providers in attaining operational excellence and accelerated growth.
ISG specializes in a broad range of digital transformation services such as automation, cloud and data analytics, and sourcing advisory. Additionally, the firm offers managed governance and risk services, network carrier services, technology strategy and operations design, change management, market intelligence, and technology research and analysis. With an employee base of over 1,300 professionals across more than 20 countries, ISG's global team is celebrated for its innovative thinking, market influence, deep industry and technology expertise, and exceptional research and analytical capabilities.
The company's operations are predominantly divided into three geographical segments: the Americas, Europe, and the Asia-Pacific, with the majority of its revenue coming from the Americas. ISG provides fact-based sourcing advisory services and has carved a niche for itself as a leader in this domain.
Recent achievements include strategic partnerships with several key technology providers, driving collaborative innovation and delivering enhanced value to clients. ISG's latest projects focus on leveraging advanced technologies to streamline operations and foster business growth for its clients. The firm’s commitment to innovation and excellence has been a driving force behind its sustained growth and industry leadership.
For the latest updates and detailed information on ISG's performance, events, and developments, investors and stakeholders can explore the most recent news and announcements from the company.
Information Services Group (Nasdaq: III) will announce its first-quarter financial results on May 8, 2023, at approximately 4:15 p.m. U.S. Eastern Time. Following this, a conference call will be held on May 9, 2023, at 9 a.m. U.S. Eastern Time for investors and analysts. U.S. participants can join by calling +1 833-470-1428, while international callers should dial +1 404-975-4839, using the security code 417295. A recording of the call will be available on ISG's website for four weeks post-event.
ISG, based in Stamford, Conn., provides technology research and advisory services, assisting over 900 clients including many top global enterprises, with a focus on digital transformation and operational excellence.
Information Services Group (Nasdaq: III) has announced a new research study evaluating contact center service providers tailored for modern work models and enhancing digital customer experience (CX). The findings will be published in two reports: Customer Experience Services and Contact Center as a Service, set to release in August. The Customer Experience Services report will analyze over 80 providers, focusing on five quadrants including Digital Operations and Intelligent CX. The study aims to help enterprises assess vendor relationships and improve service agility in response to evolving customer expectations.
ServiceNow's growth in Australia is outpacing the global market, as detailed in the 2023 ISG Provider Lens™ report. The report highlights a 23% increase in ServiceNow's global revenue for 2022, with local anecdotal evidence suggesting even stronger performance in Australia. As companies prioritize workflow automation and digital transformation, the demand for integrated solutions beyond single modules is rising. The report evaluates 28 providers, identifying leaders such as Accenture and Deloitte. Additionally, rising stars include AC3 and Kinetic IT, indicating a dynamic and competitive ecosystem.
Information Services Group (Nasdaq: III) released the 2023 ISG Provider Lens™ ServiceNow Ecosystem Partners report, indicating significant advancements in workflow automation within the U.S. market. Companies are collaborating with service providers to tailor ServiceNow to industry-specific needs, enhancing capabilities beyond IT and HR, such as financial reporting and regulatory compliance.
This demand for specialization reflects the growing need for enterprises to improve their workflows and return on investment amidst economic pressures. Major firms recognized as leaders in the report include Accenture, Deloitte, and TCS, with insights into future trends and capabilities.
SymphonyAI Summit has been recognized as a Global Leader in the ISG Provider Lens™ Enterprise Service Management – Software 2023 report. This designation highlights its AI-powered workflow management platform, which simplifies IT and enterprise service management. Key strengths include its easy-to-use low-code/no-code capabilities, comprehensive service management through an AI virtual agent, and out-of-the-box functionality for quick deployment and reporting. The report emphasizes SymphonyAI Summit's value for enterprises, enhancing productivity while delivering superior user experiences.
Enterprise Service Management (ESM) has gained traction in 2022 as organizations seek to optimize operations beyond traditional IT support, according to ISG (NASDAQ: III). The 2023 ISG Provider Lens™ report highlights increasing demand for ESM consulting, implementation, and managed services in the U.S. Companies are leveraging ESM to enhance customer experience by integrating data across the organization. The report rates 26 service providers, naming Accenture, Capgemini, and others as leaders in the field. Automation, including AI chatbots, is central to ESM evolution, facilitating more personalized support and operational efficiency.
Information Services Group (Nasdaq: III) reports a surge in global adoption of enterprise service management (ESM) software as companies seek to enhance digital transformation.
The 2023 ISG Provider Lens™ report highlights that ESM vendors are modernizing platforms for better cross-functional integration in areas like HR and marketing.
Key findings suggest a focus on cloud-native solutions with low-code/no-code capabilities and an emphasis on asset management to prevent business disruptions.
Leading vendors identified include Atlassian, BMC, ServiceNow, and ManageEngine as a Rising Star.
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