Hybrid Work Lifts Microsoft Cloud Use in Australia
More companies adopt Microsoft platforms and related services to enable remote work, automation, cost savings and stronger security, ISG Provider Lens™ report says
The 2023 ISG Provider Lens™ Microsoft Cloud Ecosystem report for
“The Microsoft cloud ecosystem is helping
A growing ecosystem of providers is helping Australian organizations take full advantage of the Azure cloud platform, Microsoft 365 — including Office 365 and the Dynamics 365 business application suite — and the Microsoft Power Platform offering for low-code development. While the biggest Microsoft service providers in
The rise of hybrid work has sharpened Australian firms’ focus on employee experience, increasing adoption of Microsoft Teams and Viva, the report says. With providers’ help, companies hope to make better use of data to enhance workplace experiences. In addition, demand for security implementation services for Microsoft 365 is huge and growing, as many enterprises are opting for the Microsoft 365 E5 package with its enhanced security and compliance features.
“Australian companies have placed a high priority on cybersecurity,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “The rise in ransomware attacks is one reason some enterprises are adopting Microsoft 365 with enhanced security.”
Improved customer experience is also becoming a key objective for Australian companies, driving more Dynamics 365 initiatives, ISG says. The platform helps make it possible to roll out multiple channels for engagement, personalize the customer experience and capture data that can be analyzed using AI and ML.
Providers are now moving clients onto Microsoft 365 solutions faster using new Microsoft starter templates and blueprints, the report says. These allow consulting firms to implement complex solutions in a fraction of the time required for custom projects.
The report also examines other Microsoft ecosystem trends in
The 2023 ISG Provider Lens™ Microsoft Cloud Ecosystem report for
The report names Accenture & Avenade, DXC Technology, TCS and Wipro as Leaders in all five quadrants. It names Capgemini and Kyndryl as Leaders in four quadrants each and HCLTech and Telstra as Leaders in three quadrants each. Barhead Solutions, Fujitsu, Hexaware, Logicalis Australia, PwC, Unisys and Velrada are named as Leaders in two quadrants each. AC3, Infosys and Tech Mahindra are named as Leaders in one quadrant each.
In addition, HCLTech, LTIMindtree and SoftwareONE are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.
Customized versions of the report are available from Barhead Solutions, Hexaware and PwC.
The 2023 ISG Provider Lens™ Microsoft Cloud Ecosystem report for
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in
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Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG
+1 978-518-4520
isg@matternow.com
Source: Information Services Group, Inc.