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Information Services Group, Inc. (Nasdaq: III) is a renowned global technology research and advisory firm headquartered in Stamford, Connecticut. Established in 2006, ISG has rapidly evolved to become a trusted business partner to over 700 clients worldwide, including 75 of the world's top 100 enterprises. The company's core mission is to assist corporations, public sector organizations, and service and technology providers in attaining operational excellence and accelerated growth.
ISG specializes in a broad range of digital transformation services such as automation, cloud and data analytics, and sourcing advisory. Additionally, the firm offers managed governance and risk services, network carrier services, technology strategy and operations design, change management, market intelligence, and technology research and analysis. With an employee base of over 1,300 professionals across more than 20 countries, ISG's global team is celebrated for its innovative thinking, market influence, deep industry and technology expertise, and exceptional research and analytical capabilities.
The company's operations are predominantly divided into three geographical segments: the Americas, Europe, and the Asia-Pacific, with the majority of its revenue coming from the Americas. ISG provides fact-based sourcing advisory services and has carved a niche for itself as a leader in this domain.
Recent achievements include strategic partnerships with several key technology providers, driving collaborative innovation and delivering enhanced value to clients. ISG's latest projects focus on leveraging advanced technologies to streamline operations and foster business growth for its clients. The firm’s commitment to innovation and excellence has been a driving force behind its sustained growth and industry leadership.
For the latest updates and detailed information on ISG's performance, events, and developments, investors and stakeholders can explore the most recent news and announcements from the company.
ISG Smartalks™ Webinar on Digital Benchmarking
On October 29, ISG will host a webinar focusing on digital benchmarking services aimed at optimizing sourcing spend amid cost-cutting efforts due to COVID-19. Experts from ISG will discuss IT services pricing trends and how real-time data can enhance sourcing decisions. ISG's patented platform, ISG ProBenchmark®, draws from over 23,500 engagements worth $457 billion in contracts, providing market intelligence necessary for competitive sourcing strategies. The session aims to equip organizations with tools for agile and informed decision-making.
Information Services Group (Nasdaq: III) launched the new podcast series 'Bots and Beyond' featuring industry leaders discussing automation's role in business continuity and customer interactions. Key topics include the use of chatbots for enhanced customer service and the impact of remote work on automation practices. The series emphasizes the importance of automation in adapting to post-pandemic challenges and highlights the need for organizations to leverage technology for operational excellence.
Information Services Group (III) has announced a new research study examining technology partners for Salesforce customers. The upcoming ISG Provider Lens™ report, titled Salesforce Ecosystem Partners, is set to be released in February and will analyze various offerings, including implementation and managed services. The report will help enterprise buyers assess vendor relationships and will cover key market areas in the U.S., Germany, and Brazil. ISG has surveyed over 45 technology providers to create detailed quadrants that reflect market services.
Managed Services rose by 10% year-over-year, driven by a 36% increase in IT outsourcing (ITO). Overall, IaaS grew by 16%, reflecting the shift to cloud computing. The UK significantly contributed with a managed services ACV of €877 million, marking a 60% increase from the previous year. Despite these gains, BPO contracted by 40%, impacting overall managed services performance. The EMEA market's combined ACV increased by 9%, totaling €3.9 billion, amid mixed trends across sectors.
ISG (Nasdaq: III) is set to discuss intelligent automation strategies aimed at maximizing business benefits in an upcoming webinar on October 22, 2020. Wayne Butterfield, ISG's director of Automation, will highlight key lessons in automation, including the importance of scaling and the role of various development inputs in achieving multimillion-dollar gains. Despite the growing adoption of automation, less than 10% of enterprises have effectively scaled their efforts, limiting potential financial returns. The session will cover how to identify automation opportunities and enhance operational efficiency.
ISG Provider Lens™ report reveals that French companies are enhancing their cyber defenses amid GDPR and COVID-19 challenges.
Executives are now more involved in cybersecurity decisions, focusing on risk compliance and responding to cyber threats. The report highlights a shift from basic security operations to advanced AI-powered cyber defense centers. Major firms like IBM lead in several quadrants, indicating heightened market activity. The research evaluates 73 providers across various segments, underscoring the growing need for robust identity management and technical security services in France.
ISG Provider Lens™ report highlights uncertainties in the contact center industry amid the COVID-19 pandemic, especially in Europe and the U.K. due to Brexit and new IR35 regulations limiting temporary workers. The report identifies trade and labor challenges, but also notes opportunities for firms collaborating with tech vendors. It reveals a shift to cloud contact center platforms and automation as companies adapt to new customer demands. Seven companies, including Teleperformance and Wipro, were recognized as leaders in the field.
ISG Provider Lens™ report highlights the shift towards contact center outsourcing and automation driven by the COVID-19 pandemic. Many enterprises are transitioning from in-house services to outsourced solutions to handle basic customer queries more efficiently. The report indicates that automation, such as chatbots and AI, is crucial for managing low-level inquiries. Additionally, cloud-based contact centers are becoming essential for ensuring seamless connectivity. The evaluation of 21 providers revealed leaders across archetypes who excel in addressing these evolving enterprise needs.
ISG (Nasdaq: III) announced its third-quarter financial results will be released on November 9, 2020, at approximately 6:30 a.m. Eastern Time. An investor conference call will follow at 9 a.m. the same day, with dial-in access for U.S. participants at 1-800-353-6461 and for international participants at 001-334-323-0501, using security code 7622781. A recording of the call will be available on ISG’s website for four weeks post-call.
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