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Information Services Group, Inc. (Nasdaq: III) is a renowned global technology research and advisory firm headquartered in Stamford, Connecticut. Established in 2006, ISG has rapidly evolved to become a trusted business partner to over 700 clients worldwide, including 75 of the world's top 100 enterprises. The company's core mission is to assist corporations, public sector organizations, and service and technology providers in attaining operational excellence and accelerated growth.
ISG specializes in a broad range of digital transformation services such as automation, cloud and data analytics, and sourcing advisory. Additionally, the firm offers managed governance and risk services, network carrier services, technology strategy and operations design, change management, market intelligence, and technology research and analysis. With an employee base of over 1,300 professionals across more than 20 countries, ISG's global team is celebrated for its innovative thinking, market influence, deep industry and technology expertise, and exceptional research and analytical capabilities.
The company's operations are predominantly divided into three geographical segments: the Americas, Europe, and the Asia-Pacific, with the majority of its revenue coming from the Americas. ISG provides fact-based sourcing advisory services and has carved a niche for itself as a leader in this domain.
Recent achievements include strategic partnerships with several key technology providers, driving collaborative innovation and delivering enhanced value to clients. ISG's latest projects focus on leveraging advanced technologies to streamline operations and foster business growth for its clients. The firm’s commitment to innovation and excellence has been a driving force behind its sustained growth and industry leadership.
For the latest updates and detailed information on ISG's performance, events, and developments, investors and stakeholders can explore the most recent news and announcements from the company.
ISG (Nasdaq: III) has initiated a research study focused on the contact center outsourcing market during the COVID-19 pandemic, set to be detailed in a report scheduled for September. The study involves over 135 service providers and aims to assess their capabilities in areas such as multilingual services, AI integration, and cloud-based solutions. Key report quadrants will cover consulting services, digital operations, and Contact Center-as-a-Service. This research addresses the rising demand for enhanced customer service amid the pandemic's challenges.
ISG (Nasdaq: III) has enhanced its ISG Provider Lens™ research series with a new Global Summary report aimed at helping enterprise subscribers assess provider capabilities globally. This enhancement includes the addition of 'Enterprise Context' sections to better highlight relevant findings for executives. The 2020 series consists of 23 studies covering various geographic markets, providing real-world insights based on extensive research. These updates aim to aid enterprises in making informed sourcing decisions amidst the challenges posed by the COVID-19 pandemic.
ISG will host a webinar titled "Embracing Disruption to Cultivate Innovation" on May 14 at 11 a.m. ET, focusing on using design thinking to foster business innovation during the COVID-19 crisis. Experts from ISG will share insights on conducting remote innovation workshops that engage diverse teams. Key topics include preparing leaders, enhancing enterprise culture, and utilizing disruptive behavior for innovation. The firm aims to help organizations leverage the pandemic-induced changes to develop new operational strategies and improve relationships with stakeholders.
Information Services Group (ISG) reported first-quarter revenues of $64 million, with a net loss of $1 million and a GAAP EPS loss of $0.03. Adjusted EPS stood at $0.02, and adjusted EBITDA was $4 million. Strong cash flow from operations at approximately $5 million was observed, with a cash balance exceeding $17 million. The company anticipates second-quarter revenues between $53 million and $55 million, with adjusted EBITDA of $6 million to $7 million. ISG is actively adapting to a changing economic landscape.
On May 7, 2020, ISG released a report indicating that the adoption of Microsoft products and Azure cloud services is rising among German enterprises. The 2020 ISG Provider Lens Microsoft Ecosystem Report reveals that nearly a third of German firms are utilizing Microsoft Azure, with growing interest in automation tools and collaborative solutions like Microsoft Teams. Key service providers in the market are adapting to demand, with Arvato Systems leading in five quadrants, while others like Accenture and Capgemini lead in three. The report emphasizes the shift towards cloud solutions, particularly among large enterprises.
Information Services Group (Nasdaq: III) will host a webinar on asset monetization strategies amid the economic downturn caused by the pandemic. Scheduled for May 8, the session features Prashant Kelker and Akiba Stern discussing options for unlocking cash through non-strategic asset monetization, such as data centers and mainframes. Kelker emphasizes that companies must act before Q4 2020 to fund urgent recovery projects. The webinar aims to provide insights on effectively managing internal resources while enhancing operational efficiency in a changing market.
The 2020 ISG Provider Lens SIAM/ITSM Report for Germany reveals that German manufacturers are increasingly adopting SIAM and ITSM solutions to manage supply chain changes. The report highlights the growing demand for these tools to enhance customer experience and manage multiple service suppliers effectively. The market is transforming towards automation, with significant investments from vendors. Capgemini leads in all evaluation quadrants, while other firms like HCL and Matema show strong performance in five quadrants. The report indicates a rising trend in managed services due to internal resource shortages.
Information Services Group (Nasdaq: III) has announced a global partnership with NICE, enhancing its automation ecosystem. This collaboration aims to leverage NICE's cognitive automation solutions, including NEVA and Automation Finder, to improve business process automation for clients. An ISG Insights study reveals that only 7% of enterprises have achieved the highest maturity level in automation. ISG aims to help clients scale their automation efforts, focusing on productivity and customer experience rather than solely on cost savings.
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