Information Services Group, Inc. - III STOCK NEWS

ISG Provider Lens™ report highlights the impact of COVID-19 on contact centers, emphasizing the need for digital transformation. The pandemic forced rapid adaptations, resulting in increased call volumes and a shift towards non-voice digital channels. Companies rapidly embraced cloud solutions and artificial intelligence to enhance customer service. The report identifies key players in the market, naming leaders such as Conduent and Teleperformance. Automation and advanced analytics are becoming essential for improving customer interactions as the trend towards remote work continues.

Ola Chowning, a partner from Information Services Group (Nasdaq: III), will address enterprise agility and business resilience at the DevOpsCon Berlin conference on October 13. Her virtual presentation, titled “Scaling DevOps – the Move from Doing DevOps to Being DevOps”, will detail how organizations can enhance their DevOps capabilities post-COVID-19. Chowning highlights a 33% increase in agile transformations year-over-year and asserts that agile enterprises perform better during disruptions. The conference will feature the latest in software systems.

Q3 global combined ACV increased 3%, reaching $14.6 billion, marking a recovery from pandemic-related declines. Managed services surged 10% from Q2 to $6.6 billion, although down 5% year-over-year. The as-a-service segment also grew, rising 11% to $8.0 billion, driven by IaaS. The Americas reported a record ACV of $8.0 billion, primarily due to IaaS demand. Despite a challenging quarter in Asia Pacific, the firm anticipates a 15.5% growth in as-a-service for 2020 and sees a potential uptick in Q4 if significant deals are awarded.

ISG has initiated a research study focusing on technology providers for the insurance industry, leading to the upcoming ISG Provider Lens report titled Insurance BPO Services and Platform Solutions, set for release in January. The study addresses shifts in the outsourcing market, emphasizing the need for insurers to partner with service providers to enhance customer engagement. The report will analyze over 40 providers, categorizing them into five quadrants, covering areas like life, property, casualty insurance BPO services, and platforms. Key ISG analysts will author the report, aiding enterprise buyers in vendor evaluation.

ISG Provider Lens™ report reveals strong pre-pandemic SaaS market growth.

Enterprises are increasingly adopting SaaS tools utilizing AI and machine learning to enhance business insights in areas like HCM, ERP, and CRM. The SaaS market reached a record high in annual contract value in Q1 2020, with a 2% increase from the previous year. Despite a deceleration by Q3 2020, the market saw a 3% year-to-date growth. The report highlights the importance of vendor support options and indicates Oracle Cloud as a leader across multiple quadrants.

ISG (Nasdaq: III) will host a live webinar on October 8, focusing on digital strategies for enhancing supply chains. Scott Furlong, ISG's partner, will lead a discussion with technology leaders from Macy's, Cisco, and Zensar. The event aims to address the need for a customer-centric approach, especially in the aftermath of pandemic-related disruptions. Furlong emphasizes the importance of achieving a unified inventory view to ensure business continuity and customer satisfaction.

Information Services Group (III) has announced a new research study focused on digital services for the healthcare and life sciences industries, set to be detailed in a report scheduled for release in February. The study aims to address the urgent need for efficiency and patient-centric approaches as these sectors face pressures from the COVID-19 pandemic. A survey has been distributed to 60 service providers, and the report will highlight six quadrants of digital transformation services. Analysts will evaluate provider capabilities in this space.

Intelligent automation leaders will convene at the ISG Automation Summit on September 29-30, 2020, hosted by Information Services Group(III). The virtual event will feature keynote presentations, panel discussions, and networking opportunities, focusing on automation's critical role in business survival during the COVID-19 pandemic. Keynote speakers include industry experts from Alter Domus and Blue Prism, discussing the importance of automation in enhancing customer experience and operational efficiency. The summit aims to explore innovative automation solutions for companies.

ISG (Nasdaq: III) will participate in a live online event titled “Budgeting for Technology in Uncertain Times” on September 23, 2020, focusing on enterprise IT budgeting amid pandemic and election year challenges. Key panelists, including ISG's John Westfield, will discuss market drivers affecting technology budgets for consumer-focused industries. Westfield emphasized the need for organizations to invest in technological agility and cybersecurity to adapt to rapid market changes.