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Information Services Group, Inc. (Nasdaq: III) is a renowned global technology research and advisory firm headquartered in Stamford, Connecticut. Established in 2006, ISG has rapidly evolved to become a trusted business partner to over 700 clients worldwide, including 75 of the world's top 100 enterprises. The company's core mission is to assist corporations, public sector organizations, and service and technology providers in attaining operational excellence and accelerated growth.
ISG specializes in a broad range of digital transformation services such as automation, cloud and data analytics, and sourcing advisory. Additionally, the firm offers managed governance and risk services, network carrier services, technology strategy and operations design, change management, market intelligence, and technology research and analysis. With an employee base of over 1,300 professionals across more than 20 countries, ISG's global team is celebrated for its innovative thinking, market influence, deep industry and technology expertise, and exceptional research and analytical capabilities.
The company's operations are predominantly divided into three geographical segments: the Americas, Europe, and the Asia-Pacific, with the majority of its revenue coming from the Americas. ISG provides fact-based sourcing advisory services and has carved a niche for itself as a leader in this domain.
Recent achievements include strategic partnerships with several key technology providers, driving collaborative innovation and delivering enhanced value to clients. ISG's latest projects focus on leveraging advanced technologies to streamline operations and foster business growth for its clients. The firm’s commitment to innovation and excellence has been a driving force behind its sustained growth and industry leadership.
For the latest updates and detailed information on ISG's performance, events, and developments, investors and stakeholders can explore the most recent news and announcements from the company.
On June 4, 2020, ISG will host a webinar titled “The Future of Work – Redesigning Operations and Customer Experience” featuring expert discussions on enhancing customer experience through digital solutions during and after the pandemic. Key ISG directors will explore how scalable digital strategies can address operational challenges. They emphasize the importance of self-service capabilities and remote work in maintaining customer satisfaction. ISG, a global technology research firm, aims to guide businesses in improving operations and reducing costs.
The upcoming ISG Smartalks™ webinar, hosted by Information Services Group (Nasdaq: III), will focus on effective strategies for managing third-party risk and compliance. Scheduled for June 3 at 10 a.m. AEST, the session will feature insights from industry leaders on due diligence frameworks and supplier assessment techniques to enhance business resilience. The urgency of addressing compliance amid complex provider ecosystems will be emphasized, particularly in the wake of global crises. Register for the webinar on the ISG website for comprehensive guidance on mitigating supplier risks.
Information Services Group (Nasdaq: III) has been named a preferred business partner of Automation Anywhere, enhancing their collaboration in Robotic Process Automation (RPA). This designation allows ISG Automation to expand RPA usage among clients through consulting and implementation services. ISG has a longstanding relationship with Automation Anywhere and was recognized as Growth Partner of the Year in 2019. The partnership aims to improve operational efficiency and customer experiences, addressing high demand for intelligent automation during the COVID-19 pandemic.
ISG (Nasdaq: III) has released its third annual e-book, Scaling Digital: 25 Stories of Innovation, showcasing 25 successful digital transformation projects. The e-book highlights enterprise and technology provider collaborations across various sectors, including finance, telecommunications, and education. Key case studies include Zensar’s fleet management solution that achieved 30% savings, and the successful implementation of a payment platform by ThoughtWorks for the Development Bank of Singapore. The publication aims to share insights on leveraging digital solutions for growth in the post-pandemic economy.
ISG (Nasdaq: III) announced the launch of the ISG Smartalks™ podcast series on May 19, 2020, focusing on digital career trends for women. Entitled The Digital Dish, the series aims to highlight women's experiences and contributions in technology. ISG leaders, including Lois Coatney, emphasize the importance of skill development and networking for career advancement. The podcast episodes address various topics, such as navigating career choices and the challenges of remote work during COVID-19. The series is available on major platforms like Apple Podcasts and Spotify.
Information Services Group (Nasdaq: III) announced an upcoming ISG Smartalks™ webinar focused on software renewals and negotiation strategies, scheduled for May 20 at 9 a.m. AEST. Industry experts Bill Huber and Scott Bertsch will discuss effective approaches to negotiate with major software vendors and mitigate risks associated with software audits. Huber emphasized the importance of cost management amid increased software spending due to the pandemic, suggesting that organizations can save 20-30% on software expenses with the right strategies. Registration is available on the ISG website.
Asia Pacific's cloud-based service demand surged to a record of US $1.7 billion, increasing 25% in Q1 2020, while managed services declined 27% to US $522 million, as reported by Information Services Group (III). The combined market rose 8% to US $2.2 billion, with as-a-service solutions making up over 75%. Infrastructure-as-a-Service (IaaS) grew by 32% to US $1.5 billion. However, financial forecasts predict a 17% sequential decline for managed services in Q2 2020, contrasting with earlier growth expectations. Despite challenges, strong demand persists in specific regions and sectors.
ISG (Nasdaq: III) has initiated a research study focused on the contact center outsourcing market during the COVID-19 pandemic, set to be detailed in a report scheduled for September. The study involves over 135 service providers and aims to assess their capabilities in areas such as multilingual services, AI integration, and cloud-based solutions. Key report quadrants will cover consulting services, digital operations, and Contact Center-as-a-Service. This research addresses the rising demand for enhanced customer service amid the pandemic's challenges.
ISG (Nasdaq: III) has enhanced its ISG Provider Lens™ research series with a new Global Summary report aimed at helping enterprise subscribers assess provider capabilities globally. This enhancement includes the addition of 'Enterprise Context' sections to better highlight relevant findings for executives. The 2020 series consists of 23 studies covering various geographic markets, providing real-world insights based on extensive research. These updates aim to aid enterprises in making informed sourcing decisions amidst the challenges posed by the COVID-19 pandemic.
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