ibex Appoints Karen Batungbacal to Board of Directors
IBEX has announced the appointment of Karen Batungbacal to its Board of Directors, effective January 20, 2025. Batungbacal, a Philippines outsourcing pioneer, brings significant customer experience expertise in Healthcare and Financial Services. She has held senior leadership positions at major companies including JPMorgan Chase, UnitedHealth Group, and Tenet Healthcare.
The appointment comes as IBEX continues to focus on redefining customer experience with AI and expanding in key vertical markets. Batungbacal, who co-founded the Information Technology and Business Process Association of the Philippines (IBPAP), holds advanced degrees from Princeton University and the University of Notre Dame.
Simultaneously, Shuja Keen will retire from the IBEX Board effective December 31, 2024, but will continue advising on AI initiatives. Following these changes, the IBEX Board will consist of eight directors, with five being independent.
IBEX ha annunciato la nomina di Karen Batungbacal nel suo Consiglio di Amministrazione, con effetto dal 20 gennaio 2025. Batungbacal, pioniera dell'outsourcing nelle Filippine, porta un'importante esperienza nel customer experience nei settori della salute e dei servizi finanziari. Ha ricoperto posizioni di alta direzione in importanti aziende tra cui JPMorgan Chase, UnitedHealth Group e Tenet Healthcare.
La nomina arriva mentre IBEX continua a concentrarsi sulla ridefinizione dell'esperienza del cliente con l'IA e sull'espansione nei mercati verticali chiave. Batungbacal, cofondatrice dell'Information Technology and Business Process Association of the Philippines (IBPAP), possiede lauree avanzate dalla Princeton University e dall'University of Notre Dame.
Contemporaneamente, Shuja Keen si ritirerà dal Consiglio di IBEX con effetto dal 31 dicembre 2024, ma continuerà a consigliare sulle iniziative relative all'IA. A seguito di questi cambiamenti, il Consiglio di IBEX sarà composto da otto direttori, di cui cinque saranno indipendenti.
IBEX ha anunciado el nombramiento de Karen Batungbacal para su Junta Directiva, que entrará en vigor el 20 de enero de 2025. Batungbacal, pionera en la externalización en Filipinas, aporta una gran experiencia en la atención al cliente en los sectores de la salud y los servicios financieros. Ha ocupado altos cargos en importantes empresas como JPMorgan Chase, UnitedHealth Group y Tenet Healthcare.
El nombramiento se produce mientras IBEX continúa centrando sus esfuerzos en redefinir la experiencia del cliente con IA y expandiéndose en mercados verticales clave. Batungbacal, cofundadora de la Asociación de Tecnología de la Información y Procesos de Negocio de Filipinas (IBPAP), posee títulos avanzados de la Universidad de Princeton y de la Universidad de Notre Dame.
Simultáneamente, Shuja Keen se retirará de la Junta de IBEX a partir del 31 de diciembre de 2024, pero continuará asesorando sobre iniciativas de IA. Tras estos cambios, la Junta de IBEX estará compuesta por ocho directores, de los cuales cinco serán independientes.
IBEX는 2025년 1월 20일부로 Karen Batungbacal을 이사회에 임명한다고 발표했습니다. 필리핀 아웃소싱의 선구자인 Batungbacal은 의료 및 금융 서비스 분야에서 중요한 고객 경험 전문성을 보유하고 있습니다. 그녀는 JPMorgan Chase, UnitedHealth Group 및 Tenet Healthcare와 같은 주요 기업에서 고위직을 역임했습니다.
이번 임명은 IBEX가 AI를 활용한 고객 경험 재정의와 주요 수직 시장에서의 확장에 지속적으로 집중하고 있는 가운데 이루어졌습니다. Batungbacal은 필리핀 정보 기술 및 비즈니스 프로세스 협회(IBPAP)의 공동 창립자로, 프린스턴 대학교와 노틀담 대학교에서 고급 학위를 받았습니다.
동시에, Shuja Keen은 2024년 12월 31일부로 IBEX 이사직에서 은퇴하지만, AI 이니셔티브에 대한 자문 역할은 계속할 예정입니다. 이러한 변화에 따라 IBEX 이사회는 여덟 명의 이사로 구성되며, 그 중 다섯 명은 독립 이사가 될 것입니다.
IBEX a annoncé la nomination de Karen Batungbacal à son conseil d'administration, prenant effet le 20 janvier 2025. Batungbacal, pionnière de l'externalisation aux Philippines, apporte une expertise significative en matière d'expérience client dans les secteurs de la santé et des services financiers. Elle a occupé des postes de direction dans de grandes entreprises telles que JPMorgan Chase, UnitedHealth Group et Tenet Healthcare.
Cette nomination intervient alors qu'IBEX continue de se concentrer sur la redéfinition de l'expérience client avec l'IA et l'expansion sur des marchés verticaux clés. Batungbacal, cofondatrice de l'Information Technology and Business Process Association of the Philippines (IBPAP), détient des diplômes avancés de l'Université de Princeton et de l'Université de Notre Dame.
Simultanément, Shuja Keen prendra sa retraite du conseil d'administration d'IBEX à compter du 31 décembre 2024, mais continuera à conseiller sur les initiatives IA. Suite à ces changements, le conseil d'administration d'IBEX sera composé de huit directeurs dont cinq seront indépendants.
IBEX hat die Ernennung von Karen Batungbacal in seinen Verwaltungsrat bekannt gegeben, die am 20. Januar 2025 in Kraft tritt. Batungbacal, eine Pionierin im Outsourcing auf den Philippinen, bringt umfangreiche Fachkenntnisse im Bereich Kundenerfahrung im Gesundheitswesen und Finanzdienstleistungen mit. Sie hat in leitenden Positionen bei großen Unternehmen wie JPMorgan Chase, UnitedHealth Group und Tenet Healthcare gearbeitet.
Die Ernennung erfolgt, während IBEX weiterhin darauf abzielt, das Kundenerlebnis mit KI neu zu definieren und sich in wichtigen Vertikalmärkten auszudehnen. Batungbacal, die Mitbegründerin der Information Technology and Business Process Association of the Philippines (IBPAP) ist, besitzt Abschlüsse von der Princeton University und der University of Notre Dame.
Gleichzeitig wird Shuja Keen zum 31. Dezember 2024 aus dem IBEX-Vorstand ausscheiden, jedoch weiterhin in Bezug auf KI-Initiativen beraten. Nach diesen Änderungen wird der IBEX-Vorstand aus acht Direktoren bestehen, von denen fünf unabhängig sind.
- Appointment of experienced industry veteran with expertise in key target sectors (Healthcare and Financial Services)
- Strategic alignment with company's AI and CX innovation focus
- Maintained strong board independence with 5 out of 8 directors being independent
- Loss of key board member Shuja Keen who played significant role in AI strategy
Philippines outsourcing pioneer to join as an independent director; bringing significant CX expertise in Healthcare and Financial Services
WASHINGTON, Jan. 06, 2025 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced the appointment of Karen Batungbacal to its Board of Directors. Batungbacal will begin her official duties as a board member on January 20, 2025.
“We are excited to welcome Karen to our Board of Directors,” said Bob Dechant, Board Member and Chief Executive Officer of ibex Limited. “As we continue to pursue our strategy to redefine customer experience (CX) with AI and further grow in key vertical markets and geographies, Karen is the ideal partner to help guide our growth as we scale efficiently. She is a pioneer in the Philippines BPO and shared services market and brings a unique skill set and expertise having co-founded the Information Technology and Business Process Association of the Philippines (IBPAP) and led customer service for several global leaders in the financial services and healthcare industries. We are privileged to have Karen join the ibex Board, and we look forward to working together.”
Batungbacal held senior leadership positions at JPMorgan Chase, UnitedHealth Group, Tenet Healthcare, QBE Insurance, ICT Group, and Citi. She also has extensive board and non-profit advisory experience, including Partner at CEO Advisor Inc.; Secretary and Governor of Management Association of the Philippines; Member of the Board of Advisors at Call Center Studio; and Senior Advisor & Co-founder, Board of Trustees of IBPAP. Batungbacal holds a master’s degree in chemical engineering from Princeton University and a bachelor’s degree in chemical engineering from the University of Notre Dame.
“I am honored to join the Board of ibex, a growing and differentiated outsourcing company at the forefront of CX innovation,” said Batungbacal. “The company’s commitment to delivering the next generation of CX for the world’s top brands aligns seamlessly with my passion for customer service. I look forward to contributing to ibex’s future innovation, growth and success.”
ibex also announced Shuja Keen’s retirement from the ibex Board, effective December 31, 2024. Keen has served on the ibex Board since 2018 and played a significant role in guiding its AI strategy. He will continue in an advisory capacity for ibex’s AI initiative, which will include the formation of an AI Advisory Committee comprised of industry thought leaders.
“Shuja has played an important role in ibex’s growth and evolution as a market disruptor poised for future growth,” said Mohammed Khaishgi, Chairman of the Board of ibex Limited. "On behalf of the Board, I would like to thank Shuja for his dedication and service to ibex and wish him continued success in his future pursuits.”
As a matter of practice, the Board of Directors regularly evaluates the composition of the board and considers how they can maintain the appropriate mix of skills, qualifications and diversity of backgrounds to best oversee the business and long-term strategy of the company. Following these changes, ibex’s Board of Directors will be composed of eight directors, five of whom are independent.
About ibex
ibex helps the world’s preeminent brands more effectively engage their customers with services ranging from customer support, technical support, inbound/outbound sales, business intelligence and analytics, digital demand generation, and CX surveys and feedback analytics.
Media Contact:
Dan Burris
daniel.burris@ibex.co
FAQ
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