HomeServe Hosts Sixth Annual Contractor Conference

Rhea-AI Summary

HomeServe hosted its 6th Annual Contractor Conference virtually, recognizing contractors for excellence in service. New awards included the 'Hero Award' for contractors who responded to the challenges posed by Winter Storm Uri in February 2021. Notable winners include McAtee LLC and Stott Plumbing & Heating for the Diamond Award, and GT Plumbing & Heating for the People’s Choice Award. HomeServe aims to return to an in-person format for 2022 to showcase new products and technology enhancements.

Positive

• Introduction of the new 'Hero Award' recognizes contractor efforts during Winter Storm Uri.
• Awards highlight strong performance metrics and customer satisfaction among contractors.
• Plans to return to an in-person format for future conferences may enhance networking and engagement.

Negative

• None.

Virtual 2021 Conference Recognizes Top Network Contractors

NORWALK, Conn.--(BUSINESS WIRE)-- HomeServe’s 6^th Annual Contractor Conference, held virtually for the second year, recognized the hard work and performance of HomeServe’s leading contractors from across the country. Winners for the various awards were selected based on performance metrics, score cards, and customer feedback.

“HomeServe’s success as a solution provider to millions of Americans is thanks to the strength of our contractor network. Without a doubt, we get to work with the best heating, cooling, plumbing, and electrical professionals in the country,” said Tom Rusin, CEO of HomeServe North America.

A new “Hero Award” was added this year to recognize the companies that put their own businesses and family needs on hold to help customers get the heat back on and fix significant water damage when the unprecedented Winter Storm Uri hit Texas in February 2021.

“This year we created a ‘Hero Award’ to say thank you to the many companies in our network who answered the call of duty following the winter storm,” said Sylvester Criscone, HomeServe’s Senior Vice President, Contractor Management and Administration. “After the storm, we saw three times the normal volume of water jobs and a doubling of the number of interior plumbing jobs. Thanks to professionals in Texas and from around the country who came to the aid of our customers, we were able to get through this extremely challenging time. In the midst of adversity, these companies stepped up and truly made a difference.”

This year’s newly created “Hero Award” went to:

• Accurate Plumbing, Dublin, Ohio
• Basin Plumbing, San Antonio, Texas
• Crawford Services, Grand Prairie, Texas
• Drain & Plumbing Service, Arlington, Texas
• Geisel Heating AC & Plumbing Inc., Elyria, Ohio
• Hays Cooling Heating and Plumbing, Phoenix, Arizona
• K&S Plumbing Services LLC, Alabaster, Alabama
• McAtee LLC, Williamsburg, VA
• Solid Plumbing LLC, Lawton, Oklahoma
• Spindletop Plumbing, Nederland, Texas
• Stott Plumbing & Heating, Salt Lake City, Utah
• Texas Quality Plumbing, Houston, Texas
• Tusa's Plumbing, Euless, Texas
• UGI Heating Cooling & Plumbing, Harrisburg, Pennsylvania
• United Plumbing Co., Goshen, Kentucky

Here are the top HomeServe contractors who took home awards this year.

Diamond Award. This year, three companies received this honor, which goes to those who truly embody HomeServe’s values of service excellence and customer satisfaction and are a proven industry leader who consistently uphold and deliver high quality performance.

• McAtee LLC, Williamsburg, VA
• Stott Plumbing & Heating, Salt Lake City, Utah
• Suffolk Plumbing Inc., Lindenhurst, New York

Newcomer Award. Honors the contractor who joined the HomeServe network in the last year and has already proven to be a top performer.

• Mac's Heating and Cooling Ltd., Newport News, Virginia

Best Use of Technology Award. Recognizes a contractor who most quickly and extensively adopted new technology solutions rolled out by HomeServe.

• BP Electric, Lexington, Ohio

People’s Choice Award. This award was voted on by more than 300 HomeServe call center and back-office workers across North America and is awarded to the contractor that stood out as consistently going the extra mile to care for customers.

• GT Plumbing & Heating, Flushing, New York

Service Delivery Awards are given to the contractor in each region who consistently demonstrates exceptional service delivery though solid business practices.

• National winner for service delivery - R.B. Travis Plumbing Inc., Livermore, California

The regional winners for service delivery were:

• Northeast – The Plumber & 72 Degrees Heating Cooling, Tonawanda, New York
• Mid-Atlantic – McAtee LLC, Williamsburg, VA
• Southeast - Hers & His Plumbing, Wake Forest, North Carolina
• Great Lakes - Mayes and Sons Plumbing, Nelson, Ohio
• River Plains - United Plumbing Co., Goshen, Kentucky
• South Central - FYI Electrical and Remodeling Services, Houston, Texas
• Northwest – K Jett Services LLC, Belton, Missouri
• Southwest – R.B. Travis Plumbing Inc., Livermore, California

Plans are underway for 2022 when HomeServe hopes to return the event to its usual in-person format where attendees will learn about new products, services, and technology enhancements designed to improve the customer experience.

About HomeServe

HomeServe USA Corp. (HomeServe) is a leading provider of home repair solutions serving more than 4.7 million customers across the US and Canada under the HomeServe, Service Line Warranties of America (SLWA), and Service Line Warranties of Canada (SLWC) names, and through locally branded HVAC companies located in major metro areas. Since 2003, HomeServe has been protecting homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home repair emergencies by providing quality local service, affordable repair coverage and installations.

As an A+ rated Better Business Bureau Accredited Business, HomeServe is dedicated to being a customer-focused company, supplying best-in-class repair plans and other services to consumers directly and through over 1,000 leading municipal and utility partners.

For more information about HomeServe, a certified Great Place to Work and Stevie Awards winner for Sales and Service, please go to www.homeserve.com. Connect with HomeServe on Facebook and Twitter @HomeServeUSA and on LinkedIn @HomeServe-USA. For news and information follow on Twitter @HomeServeUSNews.

View source version on businesswire.com: https://www.businesswire.com/news/home/20211011005028/en/

HOMESERVE MEDIA CONTACT:

Myles Meehan

HomeServe

Phone: 203-356-4246

Email: Myles.Meehan@homeserveusa.com

Claire Deneen

Hill+Knowlton Strategies for HomeServe

Phone: 312-255-3134

Email: Homeserve@hkstrategies.com

Source: HomeServe

FAQ

What awards were introduced at HomeServe's 2021 Contractor Conference?

HomeServe introduced the 'Hero Award' at its 2021 Contractor Conference to honor contractors who assisted during Winter Storm Uri.

Who won the Diamond Award at HomeServe's 2021 Contractor Conference?

The Diamond Award winners were McAtee LLC, Stott Plumbing & Heating, and Suffolk Plumbing Inc.

How did Winter Storm Uri impact HomeServe contractors?

Winter Storm Uri led to a threefold increase in water restoration jobs and doubled interior plumbing jobs for HomeServe contractors.

What is HomeServe's future plan for its Contractor Conference?

HomeServe plans to return to an in-person format for its Contractor Conference in 2022 to showcase new products and technology.