Hepsiburada Recognized with Five Awards at International Customer Experience Awards
Hepsiburada (NASDAQ: HEPS) has secured five awards at the International Customer Experience Awards, including a Gold Award for 'Customers at the Heart of Everything.' The company's winning project showcased comprehensive customer journey improvements through AI-driven features, diverse payment options, and enhanced delivery processes. Additional recognitions include Silver for Best Use of Customer Insight and Feedback, and Bronze awards in CX Measurement, Technology Use, and CX Team of the Year categories.
Hepsiburada (NASDAQ: HEPS) ha ottenuto cinque premi agli International Customer Experience Awards, incluso un Premio d'Oro per 'Clienti al Centro di Tutto.' Il progetto vincente dell'azienda ha dimostrato miglioramenti completi nel percorso del cliente attraverso funzionalità basate sull'IA, diverse opzioni di pagamento e processi di consegna ottimizzati. Ulteriori riconoscimenti includono il Silver per il Miglior Utilizzo delle Percezioni e dei Feedback dei Clienti e premi Bronze nelle categorie Misurazione del CX, Utilizzo della Tecnologia e Team CX dell'Anno.
Hepsiburada (NASDAQ: HEPS) ha conseguido cinco premios en los International Customer Experience Awards, incluido un Premio de Oro por 'Los Clientes en el Corazón de Todo.' El proyecto ganador de la empresa mostró mejoras integrales en el recorrido del cliente a través de características impulsadas por IA, diversas opciones de pago y procesos de entrega mejorados. Otros reconocimientos incluyen Silver por el Mejor Uso de la Perspectiva y Retroalimentación del Cliente, y premios de Bronce en las categorías de Medición de CX, Uso de Tecnología y Equipo de CX del Año.
Hepsiburada (NASDAQ: HEPS)는 국제 고객 경험 어워드에서 '모든 것의 중심에 고객'을 주제로 한 골드 어워드를 포함하여 5개의 상을 수상했습니다. 회사의 수상 프로젝트는 AI 기반 기능, 다양한 결제 옵션 및 개선된 배송 프로세스를 통해 고객 여정 개선을 보여주었습니다. 추가적으로 고객 통찰 및 피드백 최우수 사용 부문에서 실버를 수상했으며, CX 측정, 기술 사용 및 올해의 CX 팀 부문에서 동상을 받았습니다.
Hepsiburada (NASDAQ: HEPS) a remporté cinq prix aux International Customer Experience Awards, dont un Prix d'Or pour 'Les Clients au Cœur de Tout.' Le projet gagnant de l'entreprise a démontré des améliorations complètes du parcours client grâce à des fonctionnalités alimentées par l'IA, diverses options de paiement et des processus de livraison améliorés. D'autres reconnaissances incluent l'Argent pour la Meilleure Utilisation des Insights et Retours Clients, ainsi que des Médailles de Bronze dans les catégories Mesure CX, Utilisation de la Technologie et Équipe CX de l'Année.
Hepsiburada (NASDAQ: HEPS) hat fünf Auszeichnungen bei den International Customer Experience Awards erhalten, darunter einen Gold Award für 'Kunden im Mittelpunkt von allem.' Das preisgekrönte Projekt des Unternehmens zeigte umfassende Verbesserungen der Kundenreise durch KI-gesteuerte Funktionen, vielfältige Zahlungsmöglichkeiten und optimierte Lieferprozesse. Weitere Auszeichnungen sind Silber für die beste Nutzung von Kundeninsights und Feedback sowie Bronzauszeichnungen in den Kategorien CX-Messung, Technologieneinsatz und CX-Team des Jahres.
- Recognition of customer service excellence with five international awards
- Successful implementation of AI-driven features and technology improvements
- Enhanced customer journey with improved payment and delivery processes
- None.
ISTANBUL, Türkiye, Dec. 03, 2024 (GLOBE NEWSWIRE) -- D-MARKET Electronic Services & Trading (d/b/a "Hepsiburada") (NASDAQ: HEPS), a leading Turkish e-commerce platform, has been recognized with five awards at the International Customer Experience Awards, hosted by the UK-based Customer Experience Magazine. Customer Experience Magazine is a globally recognized platform showcasing industry news, insights, and success stories related to customer experience.
The awards recognize organizations that deliver outstanding customer service, leveraging insights, technology and innovative approaches. The full list of Hepsiburada's awards includes:
- Gold Winner: Customers at the Heart of Everything
- Silver Winner: Best Use of Customer Insight and Feedback
- Bronze Winner: Best Measurement in CX
- Bronze Winner: Best Use of Technology
- Bronze Winner: CX Team of the Year
The Gold Winner project, "Transforming Customer Experience: A Comprehensive Journey from Before-Sales to After-Sales," exemplifies Hepsiburada’s customer-centric approach. This initiative introduced significant enhancements, including AI-driven features, diversified payment options, and streamlined delivery processes, resulting in tangible improvements across the customer journey.
Esra Beyzadeoğlu, Chief Customer Experience and People Officer at Hepsiburada, expressed her pride in the recognition, stating:
"At Hepsiburada, our customers are at the core of everything we do. These awards are a testament to our dedication to providing seamless, personalized, and technology-driven experiences. I am proud of all the teams—across technology, customer service, category management, and operations—whose collective efforts, under the leadership of our CX team, have been instrumental in earning this recognition. Winning these awards further underscores our position as a customer-centric leader in e-commerce. With this achievement, Hepsiburada reaffirms its commitment to redefining e-commerce through innovative solutions that prioritize customer satisfaction and trust."
About Hepsiburada
Hepsiburada is a leading e-commerce technology platform in Türkiye, connecting over 66 million members with over 264 million stock keeping units across over 30 product categories. Hepsiburada provides goods and services through its hybrid model combining first-party direct sales (1P model) and a third-party marketplace (3P model) with approximately 101 thousand merchants.
With its vision of leading the digitalization of commerce, Hepsiburada acts as a reliable, innovative and purpose-led companion in consumers’ daily lives. Hepsiburada’s e-commerce platform provides a broad ecosystem of capabilities for merchants and consumers including: last-mile delivery and fulfilment services, advertising services, on-demand grocery delivery services, and payment solutions offered through Hepsipay, Hepsiburada’s payment companion and BNPL solutions provider. HepsiGlobal offers a selection from international merchants through its inbound arm while outbound operations aim to enable merchants in Türkiye to make cross-border sales.
Since its founding in 2000, Hepsiburada has been purpose-led, leveraging its digital capabilities to develop the role of women in the Turkish economy. Hepsiburada started the ‘Technology Empowerment for Women Entrepreneurs’ programme in 2017, which has supported approximately 55 thousand female entrepreneurs throughout Türkiye to reach millions of customers with their products.
Investor Relations Contact
ir@hepsiburada.com
Media Contact
corporatecommunications@hepsiburada.com
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