The Hackett Group’s 2025 CIO Agenda: Gen AI Adoption Surges More Than 5X in One Year
The Hackett Group (NASDAQ: HCKT) has released its 2025 Key Issues Study, revealing a dramatic surge in generative AI adoption among enterprises, with 89% actively advancing Gen AI initiatives compared to just 16% last year.
The study highlights that over 50% of organizations plan to leverage Gen AI specifically for improving customer experience. Companies are reporting significant gains in deliverable quality, process efficiency, and both customer and employee experiences, with some achieving transformative improvements of up to 40% in specific areas.
Currently, 34% of companies are executing Gen AI strategies through their CIO, while others opt for decentralized models. However, organizations face challenges including data quality issues, process complexity, and workforce readiness. The study emphasizes that companies must focus on streamlining deployment models, budget allocation, talent upskilling, and setting realistic operational improvement expectations to achieve enterprise-scale impact.
Il Hackett Group (NASDAQ: HCKT) ha pubblicato il suo Studio sui Problemi Chiave del 2025, rivelando un drammatico aumento nell'adozione dell'IA generativa tra le imprese, con l'89% che sta attivamente avanzando iniziative di IA generativa rispetto al solo 16% dell'anno scorso.
Lo studio evidenzia che oltre il 50% delle organizzazioni prevede di utilizzare l'IA generativa specificamente per migliorare l'esperienza del cliente. Le aziende segnalano guadagni significativi nella qualità dei risultati, nell'efficienza dei processi e nelle esperienze sia dei clienti che dei dipendenti, con alcune che raggiungono miglioramenti trasformativi fino al 40% in aree specifiche.
Attualmente, il 34% delle aziende sta attuando strategie di IA generativa attraverso il proprio CIO, mentre altre optano per modelli decentralizzati. Tuttavia, le organizzazioni affrontano sfide tra cui problemi di qualità dei dati, complessità dei processi e prontezza della forza lavoro. Lo studio sottolinea che le aziende devono concentrarsi sul semplificare i modelli di implementazione, sull'allocazione del budget, sulla formazione dei talenti e sull'impostazione di aspettative realistiche per il miglioramento operativo al fine di ottenere un impatto su scala aziendale.
El Hackett Group (NASDAQ: HCKT) ha publicado su Estudio sobre Problemas Clave 2025, revelando un aumento dramático en la adopción de IA generativa entre las empresas, con el 89% avanzando activamente en iniciativas de IA generativa en comparación con solo el 16% del año pasado.
El estudio destaca que más del 50% de las organizaciones planean aprovechar la IA generativa específicamente para mejorar la experiencia del cliente. Las empresas informan ganancias significativas en la calidad de los entregables, la eficiencia de los procesos y en las experiencias tanto de clientes como de empleados, con algunas logrando mejoras transformadoras de hasta el 40% en áreas específicas.
Actualmente, el 34% de las empresas está ejecutando estrategias de IA generativa a través de su CIO, mientras que otras optan por modelos descentralizados. Sin embargo, las organizaciones enfrentan desafíos que incluyen problemas de calidad de datos, complejidad de procesos y preparación de la fuerza laboral. El estudio enfatiza que las empresas deben centrarse en simplificar los modelos de implementación, la asignación del presupuesto, la capacitación de talentos y en establecer expectativas operativas realistas para lograr un impacto a escala empresarial.
해켓 그룹 (NASDAQ: HCKT)이 2025년 주요 문제 연구를 발표하였으며, 기업들 사이에서 생성적 AI 채택이 극적으로 증가했음을 보여주고 있습니다. 89%가 생성적 AI 이니셔티브를 적극적으로 추진하고 있습니다, 작년의 16%에 비해 큰 증가입니다.
연구는 50% 이상의 조직이 고객 경험 개선을 위해 생성적 AI를 활용할 계획이라고 강조합니다. 기업들은 결과물의 품질, 프로세스 효율성, 고객 및 직원 경험에서 상당한 이익을 보고하고 있으며, 일부는 특정 분야에서 최대 40%의 혁신적인 개선을 달성하고 있습니다.
현재 34%의 기업가 CIO를 통해 생성적 AI 전략을 실행하고 있으며, 다른 기업들은 분산 모델을 선택하고 있습니다. 그러나 조직들은 데이터 품질 문제, 프로세스 복잡성, 인력 준비 상태 등의 도전에 직면해 있습니다. 연구는 기업들이 배포 모델 간소화, 예산 할당, 인재 역량 강화, 현실적인 운영 개선 기대 설정에 집중해야 기업 규모의 영향을 달성할 수 있다고 강조합니다.
Le Hackett Group (NASDAQ: HCKT) a publié son étude sur les enjeux clés de 2025, révélant une augmentation spectaculaire de l'adoption de l'IA générative parmi les entreprises, avec 89% qui avancent activement des initiatives d'IA générative contre seulement 16% l'année dernière.
L'étude souligne que plus de 50% des organisations prévoient d'utiliser l'IA générative spécifiquement pour améliorer l'expérience client. Les entreprises rapportent des gains significatifs en termes de qualité des livrables, d'efficacité des processus, ainsi que des expériences des clients et des employés, certaines réalisant des améliorations transformantes allant jusqu'à 40% dans des domaines spécifiques.
Actuellement, 34% des entreprises exécutent des stratégies d'IA générative par l'intermédiaire de leur CIO, tandis que d'autres optent pour des modèles décentralisés. Cependant, les organisations sont confrontées à des défis tels que des problèmes de qualité des données, la complexité des processus et la préparation de la main-d'œuvre. L'étude souligne que les entreprises doivent se concentrer sur la simplification des modèles de déploiement, l'allocation budgétaire, la montée en compétences des talents et l'établissement d'attentes opérationnelles réalistes pour obtenir un impact à l'échelle de l'entreprise.
Die Hackett Group (NASDAQ: HCKT) hat ihre Studie zu den wichtigsten Themen 2025 veröffentlicht, die einen dramatischen Anstieg der Akzeptanz von generativer KI in Unternehmen zeigt, wobei 89% aktiv an Initiativen zur generativen KI arbeiten im Vergleich zu nur 16% im letzten Jahr.
Die Studie hebt hervor, dass über 50% der Organisationen planen, generative KI speziell zur Verbesserung der Kundenerfahrung zu nutzen. Unternehmen berichten von erheblichen Verbesserungen in der Qualität der Ergebnisse, der Prozesseffizienz sowie in den Erfahrungen von Kunden und Mitarbeitern, wobei einige transformative Verbesserungen von bis zu 40% in bestimmten Bereichen erzielen.
Derzeit setzen 34% der Unternehmen generative KI-Strategien über ihren CIO um, während andere dezentrale Modelle bevorzugen. Dennoch stehen Organisationen vor Herausforderungen wie Datenqualitätsprobleme, Prozesskomplexität und der Bereitschaft der Belegschaft. Die Studie betont, dass Unternehmen sich darauf konzentrieren müssen, die Implementierungsmodelle zu optimieren, das Budget zuzuweisen, Talente weiterzubilden und realistische Erwartungen an betriebliche Verbesserungen zu setzen, um einen unternehmensweiten Einfluss zu erzielen.
- Dramatic increase in Gen AI adoption from 16% to 89% shows strong market leadership position
- Companies reporting up to 40% improvement in operational areas indicates significant ROI potential
- Strong executive sponsorship and investment in Gen AI initiatives
- Companies still facing significant implementation challenges including data quality and process complexity
- Most companies still in early stages of Gen AI adoption, indicating delayed revenue impact
Technology leaders face urgent mandate to scale Gen AI, overcome barriers and drive business value
“Companies have moved from exploration to acceleration in Gen AI,” said Kyle McNabb, principal, Research, The Hackett Group. “They’re no longer asking ‘if’ AI will transform business operations, but ‘how fast’ they can implement it to drive measurable value.” CIOs are leading the charge in scaling AI adoption to redefine performance and unlock competitive advantage.
Key findings: The CIO’s Gen AI mandate for 2025
-
Gen AI is a strategic imperative: Over
50% of organizations plan to use Gen AI specifically to improve the customer experience – solidifying its role in business transformation. -
Gen AI is creating tangible business value: Companies report gains in deliverable quality, process and worker productivity, and customer and employee experiences. Some are reporting transformative improvements of
40% or greater in specified areas, underscoring the potential of Gen AI when implemented effectively. -
Breaking barriers to Gen AI at scale: Most companies are still early in their Gen AI journeys. Many struggle with data quality, process complexity, workforce readiness and setting realistic expectations. Both technology and business leaders will be key to enabling collaboration, establishing a strong foundation, and choosing the right deployment model to scale Gen AI across the enterprise. Approximately
34% of companies are executing Gen AI strategies directly through the chief information officer (CIO), while others are adopting decentralized models that embed Gen AI delivery teams into business functions.
Gen AI will not wait – neither can CIOs
The report underscores that while executive sponsorship and investment in Gen AI are strong, the real challenge lies in execution. Companies need to streamline Gen AI deployment models, define and carve out budgets, upskill talent, and define realistic expectations of operational improvements to transition from project-based experimentation to enterprise-scale impact.
CIOs who act with urgency will lead the next wave of AI-driven transformation. Enterprises that delay adoption risk being outpaced by more agile, AI-first competitors.
Download the full 2025 CIO Agenda report.
About The Hackett Group®
The Hackett Group, Inc. (NASDAQ: HCKT) is an IP and platform-based, Gen AI strategic consulting and executive advisory firm that enables Digital World Class® performance. Using AI XPLR™ and ZBrain™ – our ideation through implementation platforms – our experienced professionals help organizations realize the power of Gen AI and achieve quantifiable, breakthrough results, allowing us to be key architects of their Gen AI journey.
Our expertise is grounded in unparalleled best practices insights from benchmarking the world’s leading businesses – including
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Source: The Hackett Group, Inc.
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