GameStop Appoints Chief Technology Officer
GameStop Corp. has announced the appointment of new executives to bolster its transformation efforts. Matt Francis will take on the role of Chief Technology Officer starting February 15, 2021, bringing over 20 years of e-commerce experience from Amazon Web Services. Kelli Durkin, formerly at Chewy, joins as Senior Vice President of Customer Care on March 1, 2021, with a focus on enhancing customer service initiatives. Josh Krueger, with a background at Amazon and Walmart, will serve as Vice President of Fulfillment, also starting March 1, 2021, overseeing e-commerce fulfillment centers.
- Hiring of Matt Francis as CTO aims to improve technology and e-commerce capabilities.
- Kelli Durkin's arrival is expected to enhance customer engagement and service performance.
- Josh Krueger's experience in fulfillment may optimize supply chain efficiency.
- The rapid changes in leadership may create concerns regarding continuity in strategy.
- New management may face challenges in adapting to company's existing culture.
Announces Two Additional Executive Hires to Support Transformation
GRAPEVINE, Texas, Feb. 03, 2021 (GLOBE NEWSWIRE) -- GameStop Corp. (NYSE: GME) (“GameStop” or the “Company”) today announced that it has appointed Matt Francis to the newly-created role of Chief Technology Officer. Mr. Francis has a start date of February 15, 2021.
Mr. Francis brings more than two decades of experience in e-commerce and consumer technology to GameStop. Most recently, he was an Engineering Leader at Amazon Web Services. He previously held senior-level technology roles at companies such as QVC and Zulily. At GameStop, Mr. Francis will be responsible for overseeing e-commerce and technology functions.
Additionally, the Company had made two other executive hires:
- Kelli Durkin, Senior Vice President of Customer Care – Ms. Durkin, who previously served as Chewy’s Vice President of Customer Service, has a start date of March 1, 2021. She helped establish the world-class customer service operation that positioned Chewy to achieve a Net Promoter Score of 86 in 2018. In her new role, Ms. Durkin will oversee all customer service and engagement initiatives at GameStop.
- Josh Krueger, Vice President of Fulfillment – Mr. Krueger, who previously held senior fulfillment roles at Amazon, Walmart, and QVC, has a start date of March 1, 2021. In his new role, Mr. Krueger will oversee the management of e-commerce fulfillment centers.
About GameStop
GameStop Corp., a Fortune 500 company headquartered in Grapevine, Texas, is a digital-first omni-channel retailer, offering games and entertainment products in its nearly 5,000 stores and comprehensive E-Commerce properties across 10 countries. GameStop, through its family of brands offers the best selection of new and pre-owned video gaming consoles, accessories, and video game titles, in both physical and digital formats. GameStop also offers fans a wide variety of POP! vinyl figures, collectibles, board games and more. Through GameStop’s unique buy-sell-trade program, gamers can trade in video game consoles, games, and accessories, as well as consumer electronics for cash or in-store credit. The company's consumer product network also includes www.gamestop.com and Game Informer® magazine, the world's leading print and digital video game publication.
General information about GameStop Corp. can be obtained at the Company’s corporate website. Follow @GameStop and @GameStopCorp on Twitter and find GameStop on Facebook at www.facebook.com/GameStop.
Contacts
GameStop Investor Relations
817-424-2001
investorrelations@gamestop.com
GameStop Public Relations
Joey Mooring
joeymooring@gamestop.com
or
Profile
Greg Marose / Charlotte Kiaie
gamestop@profileadvisors.com
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