GLORY launches TellerConcierge™; the future of assisted-service, multi-transactional branch banking

Rhea-AI Summary

GLORY has introduced TellerConcierge, a new automated banking solution aimed at enhancing branch efficiency. This multi-transactional tool is designed to support financial institutions with limited resources, automating a range of transactions including those for small to mid-sized businesses, which traditional ATMs cannot handle. Its modular design allows branches to customize functionalities according to their needs, ensuring flexibility and scalability as branch strategies evolve. Chief Solutions Officer Toshimitsu Yoshinari emphasized that TellerConcierge lowers operating costs while improving customer engagement.

Positive

• Introduction of TellerConcierge offers automation for a wide range of banking transactions.
• Modular design allows for tailored solutions specific to each branch's needs.
• Improves customer engagement by freeing up staff for more interactive roles.
• Scalable and adaptable to new branch models, providing long-term operational flexibility.

Negative

• None.

Designed to address the challenges of managing a branch with limited resources.

BASINGSTOKE, England--(BUSINESS WIRE)-- Today, GLORY announces its all new in-branch multi-transactional branch banking solution, TellerConcierge.

Designed to automate almost any banking transaction, TellerConcierge is a compelling solution for financial institutions presented with the challenge of managing their branch network with limited resources. TellerConcierge automates almost any banking transaction, including the advanced requirements of the small to mid-sized business customer segment, which are not possible to serve on most ATMs.

With the understanding that not all branches have the same transaction profile and service offerings, TellerConcierge’s modular design allows Financial Institutions to select the appropriate model to fit each branch’s specific needs. This modularity also offers flexibility and investment protection as branch strategies and designs evolve over time.

TellerConcierge enables banking customers to do more for themselves and allows branches to optimise their teller resources. Designed for easy integration into virtually any branch footprint, workflow, and information ecosystem, TellerConcierge is scalable and provides an automated transaction solution for virtually any branch type or application.

With the versatility to easily adapt to new branch models and grow as requirements change, TellerConcierge is a future-proof solution that provides banking services to all customer types when and where they need it. It’s the perfect fit.

Toshimitsu Yoshinari, Chief Solutions Officer GLORY LTD said, “TellerConcierge represents a ground-breaking advance in the technology available to automate in-branch transactions. Utilising the latest technology from our new GLR series, TellerConcierge allows our customers to improve the experience delivered in their branches while lowering operating costs, giving the flexibility for staff to dedicate their time to customer engagement and sales activities. As TellerConcierge can automate a wider set of transactions than traditional ATMs, it allows branches to manage cash and non-cash transactions all on the same device.”

About GLORY

As a global leader in cash technology solutions, we provide the financial, retail, QSR, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.

Employing over 10,000 professionals worldwide with dedicated R&D and manufacturing facilities across the world, GLORY is built on a rich customer-focused, technology-driven heritage spanning more than a hundred years.

For further information please visit www.glory-global.com or follow us on Twitter: http://twitter.com/glory_global.

View source version on businesswire.com: https://www.businesswire.com/news/home/20221129005256/en/

Media

Paul Race

Vice President Strategic Marketing

+44 (0)7887 052 366

Source: GLORY

FAQ

What is TellerConcierge from GLORY?

TellerConcierge is an automated banking solution designed to streamline transactions in branches, especially for small to mid-sized business customers.

How does TellerConcierge improve branch operations?

TellerConcierge automates a variety of transactions, enabling branches to optimize staff resources and reduce operating costs.

When was TellerConcierge announced?

TellerConcierge was announced recently by GLORY on a date not specified in the press release.

What are the key features of TellerConcierge?

Key features include modular design for customization, scalability, and the automation of both cash and non-cash transactions.

Who is the Chief Solutions Officer of GLORY?

The Chief Solutions Officer of GLORY is Toshimitsu Yoshinari.

What industries does GLORY serve?

GLORY provides cash technology solutions to financial, retail, QSR, cash center, and gaming industries globally.