Accenture Helps Organizations Supercharge Growth and Customer Experiences with AI from Google Cloud and Salesforce
Accenture (NYSE: ACN) is launching new capabilities, accelerators, and training to help organizations build and scale generative AI solutions that enhance the integration of Google Cloud's Gemini models and Salesforce's Agentforce. As a leading transformation partner for both companies, Accenture will help clients with industry and function-specific accelerators that leverage their extensive data and AI engineering skills.
These accelerators will drive intelligent AI-driven processes by harnessing real-time data insights to identify operational efficiencies and deliver more personalized customer experiences. In customer care, the integration combines Salesforce's Agentforce with Google Gemini's multi-modal capabilities to enable predictive issue resolution and tailored customer offers across multiple languages and interaction methods.
For healthcare, Accenture's health document AI accelerator uses Google Cloud's MedLM model and Vertex AI to interpret medical data that Salesforce's Agentforce can surface to care providers. Google Cloud and Salesforce technology training will be available through Accenture LearnVantage, providing upskilling programs and ecosystem certification services.
Accenture (NYSE: ACN) sta lanciando nuove capacità, acceleratori e corsi di formazione per aiutare le organizzazioni a costruire e scalare soluzioni di intelligenza artificiale generativa che migliorano l'integrazione dei modelli Gemini di Google Cloud e di Agentforce di Salesforce. In qualità di partner di trasformazione leader per entrambe le aziende, Accenture aiuterà i clienti con acceleratori specifici per settore e funzione che sfruttano le loro ampie competenze in materia di dati e ingegneria AI.
Questi acceleratori guideranno processi intelligenti basati sull'AI sfruttando le intuizioni sui dati in tempo reale per identificare efficienze operative e offrire esperienze clienti più personalizzate. Nel servizio clienti, l'integrazione combina Agentforce di Salesforce con le capacità multi-modali di Google Gemini per abilitare la risoluzione predittiva dei problemi e offerte personalizzate per i clienti in diverse lingue e metodi di interazione.
Per il settore sanitario, l'acceleratore di AI per documenti sanitari di Accenture utilizza il modello MedLM di Google Cloud e Vertex AI per interpretare i dati medici che Agentforce di Salesforce può presentare ai fornitori di assistenza. La formazione sulle tecnologie di Google Cloud e Salesforce sarà disponibile tramite Accenture LearnVantage, offrendo programmi di aggiornamento professionale e servizi di certificazione per l'ecosistema.
Accenture (NYSE: ACN) está lanzando nuevas capacidades, aceleradores y formación para ayudar a las organizaciones a construir y escalar soluciones de inteligencia artificial generativa que mejoren la integración de los modelos Gemini de Google Cloud y Agentforce de Salesforce. Como socio líder en transformación para ambas empresas, Accenture ayudará a los clientes con aceleradores específicos de la industria y la función que aprovechan sus amplias habilidades en datos e ingeniería de IA.
Estos aceleradores impulsarán procesos inteligentes impulsados por IA aprovechando las ideas de datos en tiempo real para identificar eficiencias operativas y ofrecer experiencias más personalizadas al cliente. En el servicio al cliente, la integración combina Agentforce de Salesforce con las capacidades multimodales de Google Gemini para habilitar la resolución predictiva de problemas y ofertas personalizadas para los clientes en múltiples idiomas y métodos de interacción.
Para el sector de la salud, el acelerador de IA para documentos de salud de Accenture utiliza el modelo MedLM de Google Cloud y Vertex AI para interpretar datos médicos que Agentforce de Salesforce puede presentar a los proveedores de atención. La formación en tecnologías de Google Cloud y Salesforce estará disponible a través de Accenture LearnVantage, ofreciendo programas de actualización y servicios de certificación para el ecosistema.
액센츄어 (NYSE: ACN)는 조직이 구글 클라우드의 제미니 모델과 세일즈포스의 에이전트포스의 통합을 강화하는 생성적 AI 솔루션을 구축하고 확장할 수 있도록 돕기 위해 새로운 기능, 가속기 및 교육을 출시하고 있습니다. 두 회사의 주요 전환 파트너로서 액센츄어는 고객이 방대한 데이터 및 AI 엔지니어링 기술을 활용할 수 있도록 업종 및 기능별 가속기를 제공합니다.
이 가속기는 실시간 데이터 통찰력을 활용하여 운영 효율성을 식별하고 보다 개인화된 고객 경험을 제공함으로써 지능형 AI 기반 프로세스를 촉진합니다. 고객 관리에서 이 통합은 세일즈포스의 에이전트포스를 구글 제미니의 다중 모달 기능과 결합하여 여러 언어와 상호작용 방법에 걸쳐 예측 문제 해결 및 맞춤형 고객 제안을 가능하게 합니다.
의료 분야에서 액센츄어의 건강 문서 AI 가속기는 구글 클라우드의 MedLM 모델과 Vertex AI를 사용하여 세일즈포스의 에이전트포스가 의료 제공자에게 제시할 수 있는 의료 데이터를 해석합니다. 구글 클라우드 및 세일즈포스 기술 교육은 액센츄어 LearnVantage를 통해 제공되며, 업스킬 프로그램 및 생태계 인증 서비스를 제공합니다.
Accenture (NYSE: ACN) lance de nouvelles capacités, des accélérateurs et des formations pour aider les organisations à construire et à développer des solutions d'IA générative qui améliorent l'intégration des modèles Gemini de Google Cloud et de l'Agentforce de Salesforce. En tant que partenaire de transformation de premier plan pour les deux entreprises, Accenture aidera ses clients avec des accélérateurs spécifiques à l'industrie et à la fonction qui tirent parti de leurs vastes compétences en matière de données et d'ingénierie IA.
Ces accélérateurs favoriseront des processus intelligents pilotés par l'IA en utilisant des informations sur les données en temps réel pour identifier les gains d'efficacité opérationnelle et offrir des expériences client plus personnalisées. Dans le service client, l'intégration combine l'Agentforce de Salesforce avec les capacités multimodales de Google Gemini pour permettre la résolution prédictive des problèmes et des offres personnalisées pour les clients dans plusieurs langues et méthodes d'interaction.
Pour le secteur de la santé, l'accélérateur d'IA pour documents de santé d'Accenture utilise le modèle MedLM de Google Cloud et Vertex AI pour interpréter les données médicales que l'Agentforce de Salesforce peut présenter aux fournisseurs de soins. La formation sur les technologies de Google Cloud et Salesforce sera disponible via Accenture LearnVantage, offrant des programmes de perfectionnement et des services de certification pour l'écosystème.
Accenture (NYSE: ACN) startet neue Fähigkeiten, Beschleuniger und Schulungen, um Organisationen dabei zu helfen, generative KI-Lösungen zu entwickeln und zu skalieren, die die Integration der Gemini-Modelle von Google Cloud und Agentforce von Salesforce verbessern. Als führender Transformationspartner beider Unternehmen wird Accenture den Kunden mit branchenspezifischen und funktionsspezifischen Beschleunigern helfen, die ihre umfangreichen Daten- und KI-Engineering-Fähigkeiten nutzen.
Diese Beschleuniger werden intelligente, KI-gesteuerte Prozesse vorantreiben, indem sie Echtzeit-Datenanalysen nutzen, um betriebliche Effizienzen zu identifizieren und personalisierte Kundenerlebnisse zu bieten. Im Kundenservice kombiniert die Integration Agentforce von Salesforce mit den multimodalen Fähigkeiten von Google Gemini, um vorausschauende Problemlösungen und maßgeschneiderte Kundenangebote in mehreren Sprachen und Interaktionsmethoden zu ermöglichen.
Für den Gesundheitssektor nutzt der AI-Beschleuniger für Gesundheitsdokumente von Accenture das MedLM-Modell von Google Cloud und Vertex AI, um medizinische Daten zu interpretieren, die Agentforce von Salesforce den Pflegeanbietern zur Verfügung stellen kann. Schulungen zu den Technologien von Google Cloud und Salesforce werden über Accenture LearnVantage angeboten, das Programme zur Weiterbildung und Zertifizierungsdienste für das Ökosystem bereitstellt.
- Accenture is launching new AI capabilities leveraging Google Cloud and Salesforce integrations
- The partnership focuses on driving growth and reinventing business workflows in the agentic AI era
- Accelerators will help organizations identify operational efficiencies through real-time data insights
- Customer care solutions will enable predictive issue resolution and personalized customer experiences
- Healthcare-specific solutions will optimize patient care using Google's MedLM model and Salesforce's Agentforce
- None.
Insights
Accenture's launch of new AI capabilities and accelerators that enhance Google Cloud's Gemini models and Salesforce's Agentforce integration represents a significant strategic expansion of its enterprise AI services portfolio. This move positions Accenture to capture a larger share of the rapidly growing AI implementation services market, estimated to reach $125 billion globally by 2028.
The announcement strategically positions Accenture at the intersection of two major enterprise technology platforms. By developing proprietary accelerators that bridge Google Cloud and Salesforce's technologies, Accenture creates valuable intellectual property that competitors cannot easily replicate. This strengthens the company's competitive moat against other consulting giants like Deloitte, IBM, and Cognizant who are aggressively pursuing similar AI service opportunities.
From a revenue perspective, these new offerings create multiple potential income streams:
- Initial implementation services for AI accelerators across various industries
- Ongoing optimization and management of AI solutions
- Training and certification services through Accenture LearnVantage
- Potential revenue-sharing arrangements with Google Cloud and Salesforce
The healthcare document AI accelerator highlights Accenture's strategic approach of targeting high-value, complex industries where AI adoption faces significant barriers. Healthcare organizations typically maintain 15-20 different data systems that don't communicate effectively. Accenture's solution could significantly reduce integration complexity while improving patient outcomes – creating compelling ROI for healthcare clients.
Beyond healthcare, these accelerators will likely drive substantial value in financial services, retail, and manufacturing – industries where Accenture already maintains strong client relationships. The customer care applications are particularly valuable as they address universal pain points around service efficiency and personalization.
For investors, this announcement signals Accenture's execution on its AI strategy with tangible, market-ready solutions rather than conceptual offerings. The timing is particularly advantageous, as enterprises are moving from AI experimentation to implementation, creating a significant first-mover advantage for Accenture with these specific accelerators.
The training component through LearnVantage addresses the critical AI skills gap while creating a recurring revenue opportunity beyond initial implementation. This helps Accenture establish longer-term client relationships and increases switching costs once solutions are deployed.
Accenture is launching new capabilities, accelerators and training to help organizations build and scale generative AI solutions and agents that enhance the impact of the integrations of Google Cloud’s Gemini models and Salesforce’s Agentforce, announced today. (Graphic: Business Wire)
As a leading transformation partner for both Google Cloud and Salesforce, Accenture will help clients capitalize on this strategic moment with packaged accelerators to drive growth and reinvent business workflows and customer experiences in the agentic era.
The industry- and function-specific accelerators leverage Accenture’s understanding of customer processes, extensive data and AI engineering skills, and expansive industry and functional experience from across the Accenture and Google Cloud joint generative AI Center of Excellence and the Accenture Salesforce hub for generative AI. The accelerators will help drive more robust and intelligent AI-driven processes by harnessing real-time data insights to help identify operational efficiencies and empower organizations to deliver more personalized and impactful customer experiences faster than ever before.
“Accenture is doubling down to bring its extensive ecosystem and customer domain capabilities and deep AI engineering skills together with the collective innovations from Google Cloud and Salesforce to accelerate value for our clients,” said Lan Guan, chief AI officer, Accenture. "By leveraging assets across Accenture’s Google and Salesforce business groups, our new accelerator services will help organizations drive new levels of productivity and growth in the next frontier of agentic AI.”
Accenture’s accelerators will help organizations quickly adopt new product integrations in areas such as customer care. By combining Salesforce’s Agentforce with Google Gemini’s multi-modal capabilities, customer care can be reinvented by empowering humans to deliver more proactive, personalized, and efficient customer experiences across the customer’s preferred method of interaction like video, text, and voice in multiple languages. Accenture accelerators help enable predictive issue resolution, dynamic knowledge base suggestions and tailored customer offers. Customer care representatives can also receive AI-powered assistance in multiple languages, automated case summarization and sentiment analysis. These customer interactions can be managed through voice, conversational AI chatbots, omnichannel orchestration and automated follow-ups, driving new levels of efficiency.
For example, in the healthcare industry, personalized patient care and optimized payer services can be enabled with Accenture’s health document AI accelerator. This accelerator uses Google Cloud’s MedLM model and Vertex AI to interpret medical data from various sources—like imaging and test results—which Salesforce’s Agentforce can then surface directly to care providers to enable them to quickly provide tailored and seamless patient experiences.
“Enterprise customers will be able to deploy many of their most critical Salesforce applications on Google Cloud’s secure, AI-optimized infrastructure,” said Kevin Ichhpurani, president, Global Partner Organization, Google Cloud. “Through our partnership with Accenture, customers will have access to the resources needed to successfully enhance Salesforce workflows with Google Cloud’s entire technology stack, including AI agents, Gemini models, Vertex AI, BigQuery, and more.”
"Our open and extensible platform provides customers the choice and flexibility to use their own applications and LLM models. With Salesforce’s major partnership expansion with Google, customers can build AI agents in our agentic AI platform, Agentforce, and use Gemini’s multi-modal capabilities to handle more complex tasks,” said Jim Steele, president, Global Strategic Customers & Partners at Salesforce. “Accenture’s accelerators will make it even easier for customers across the globe to take advantage of these powerful capabilities."
Google Cloud and Salesforce technology training and learning services will be made available through Accenture LearnVantage, providing tailored upskilling programs, ecosystem certification services, and managed services for a client’s own learning capabilities.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 799,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250224567985/en/
Hannah Unkefer
Accenture
+1 206 839 2172
hannah.m.unkefer@accenture.com
Source: Accenture
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