Genpact Named a Leader in Avasant's 2024 Insurance Business Process Transformation RadarView Report
Genpact has been named a Leader in Avasant's 2024 Insurance Business Process Transformation RadarView™ report. The recognition highlights Genpact's expertise in insurance and AI innovations that help deliver end-to-end transformations for enterprise clients. Among 22 evaluated service providers, Genpact stood out for its practice maturity, investments, and partner ecosystem. The company leverages AI, analytics, and automation through proprietary platforms to address demands for faster claims processing, enhanced customer engagement, and cost management. Notable solutions include Cora ContactUs.ai for customer service automation and AI-powered claims handling.
Genpact è stata nominata Leader nel report RadarView™ 2024 sulla Trasformazione dei Processi Aziendali nel Settore Assicurativo di Avasant. Questo riconoscimento mette in evidenza l'esperienza di Genpact nel settore assicurativo e le innovazioni nell'IA che aiutano a fornire trasformazioni complete per i clienti aziendali. Tra i 22 fornitori di servizi valutati, Genpact si è distinta per la maturità della propria pratica, gli investimenti e l’ecosistema di partner. L'azienda sfrutta IA, analisi e automazione attraverso piattaforme proprietarie per soddisfare le richieste di elaborazione più rapida delle richieste di risarcimento, un'interazione con i clienti migliorata e una gestione dei costi efficiente. Tra le soluzioni degne di nota, troviamo Cora ContactUs.ai per l'automazione del servizio clienti e la gestione dei sinistri potenziata dall'IA.
Genpact ha sido nombrada Líder en el informe RadarView™ 2024 sobre Transformación de Procesos Empresariales en el Sector Asegurador de Avasant. El reconocimiento destaca la experiencia de Genpact en seguros e innovaciones en IA que ayudan a proporcionar transformaciones de extremo a extremo para los clientes empresariales. Entre 22 proveedores de servicios evaluados, Genpact se destacó por la madurez de su práctica, sus inversiones y su ecosistema de socios. La compañía aprovecha IA, análisis y automatización a través de plataformas propias para atender la demanda de un procesamiento de reclamaciones más rápido, una mejora en la interacción con los clientes y una gestión de costos. Las soluciones destacadas incluyen Cora ContactUs.ai para la automatización del servicio al cliente y el manejo de reclamaciones potenciadas por IA.
Genpact는 Avasant의 2024 보험 비즈니스 프로세스 혁신 RadarView™ 보고서에서 리더로 선정되었습니다. 이 인증은 Genpact의 보험 및 AI 혁신 분야에서의 전문성을 강조하며, 이는 기업 고객을 위한 종합적인 변화를 이끄는 데 도움을 줍니다. 평가된 22개 서비스 제공업체 중에서 Genpact는 실무의 성숙도, 투자 및 파트너 생태계에서 두드러졌습니다. 이 회사는 AI, 분석 및 자동화를 통해 자체 플랫폼을 활용하여 더 빠른 청구 처리, 향상된 고객 참여 및 비용 관리를 위한 요구를 충족하고 있습니다. 주목할 만한 솔루션으로는 고객 서비스 자동화를 위한 Cora ContactUs.ai와 AI 기반의 청구 처리 시스템이 있습니다.
Genpact a été désignée comme Leader dans le rapport RadarView™ 2024 sur la Transformation des Processus des Affaires dans le secteur de l’Assurance d’Avasant. Cette reconnaissance met en avant l’expertise de Genpact dans le secteur de l’assurance et les innovations en IA qui aident à fournir des transformations de bout en bout pour les clients entreprises. Parmi 22 fournisseurs de services évalués, Genpact s’est distingué par la maturité de ses pratiques, ses investissements et son écosystème de partenaires. L’entreprise exploite IA, analyses et automatisation via des plateformes propriétaires pour répondre aux demandes d’un traitement des réclamations plus rapide, d’une amélioration de l’engagement client et d’une gestion des coûts. Parmi les solutions notables, on trouve Cora ContactUs.ai pour l’automatisation du service client et le traitement des réclamations basé sur l’IA.
Genpact wurde als Market Leader im RadarView™-Bericht 2024 zur Transformation von Geschäftsprozessen im Versicherungswesen von Avasant ausgezeichnet. Diese Anerkennung hebt die Expertise von Genpact in der Versicherungsbranche und Innovationen im Bereich KI hervor, die end-to-end Transformationen für Unternehmenskunden unterstützen. Unter 22 bewerteten Dienstleistern sticht Genpact aufgrund der Reife seiner Praktiken, seiner Investitionen und seines Partner-Ökosystems hervor. Das Unternehmen nutzt KI, Analytik und Automatisierung durch proprietäre Plattformen, um Anforderungen an schnellere Schadensbearbeitung, verbesserte Kundeninteraktion und Kostenmanagement zu adressieren. Zu den bemerkenswerten Lösungen gehören Cora ContactUs.ai zur Automatisierung des Kundenservices und KI-gestützte Schadensbearbeitung.
- Recognition as Leader in Avasant's 2024 Insurance Business Process Transformation report
- Strong presence in key markets: North America, UK, and Asia-Pacific
- Implementation of AI solutions for improved operational efficiency
- Development of proprietary AI platforms for insurance automation
- None.
Genpact's deep insurance and advanced technology expertise drive transformation and agility
"As the AI revolution unfolds, insurance leaders are reinventing their operations, requiring foresight and agility to stay competitive," said Suhas Sethi, Global Business Leader for Insurance at Genpact. "This latest acknowledgment of our deep industry knowledge and advanced technology expertise reflects our commitment to driving AI innovations that provide data-driven insights, challenge conventional thinking, and deliver scalable, meaningful value."
Avasant evaluated 22 leading service providers offering insurance business process transformation services. Leaders are distinguished by their practice maturity, investments and innovation, and partner ecosystem.
"As the insurance industry shifts toward digital transformation, Genpact leverages AI, analytics, and automation through its proprietary platforms and partner ecosystem to help address the demand for faster and more accurate claims processing, enhanced customer engagement, and cost management with its end-to-end solutions," said Swapnil Bhatnagar, Partner at Avasant. "Its expertise in integrating generative AI solutions, including Cora ContactUs.ai for customer service automation and AI-powered claims handling, enables insurers to streamline customer interactions and improve operational efficiency."
Genpact combines deep functional and industry expertise with advanced technologies, embedding AI across the insurance value chain to help deliver faster claims resolution, more precise underwriting, improved customer experience, and overall cost efficiency. These innovations create a seamless, data-driven ecosystem for insurers, reinsurers, brokers, and insurtechs to benefit from greater transparency, quicker service delivery, and more personalized insurance solutions. By optimizing operational efficiency and enabling data-driven decision-making, Genpact empowers stakeholders in the insurance industry to enhance their agility and build competitive advantages.
"With a strong presence in
For more information on Genpact's insurance services, visit: https://www.genpact.com/industries/insurance.
About Genpact
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
MEDIA CONTACT:
Geraldine Lim
Genpact Media Relations
+1-951-318-3494
geraldine.lim@genpact.com
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SOURCE Genpact
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