Genpact Accelerates Innovation through Service-as-Agentic-Solutions
Genpact (NYSE: G) has announced the launch of Service-as-Agentic-Solutions, marking a significant shift from traditional service delivery to autonomous agent-led operations. The initiative features AI agents trained with industry-specific semantic layers, enabling autonomous decision-making based on real-world feedback.
The solution focuses on three key areas: mass personalization through modular design, precision through industry-specific knowledge integration, and responsible AI deployment with built-in guardrails and human oversight. The company has introduced its first Agentic Solution, 'Genpact AP Capture,' designed to modernize Accounts Payable operations through enhanced invoice extraction capabilities.
This launch follows the introduction of Genpact AI Gigafactory, an AI accelerator platform, demonstrating the company's commitment to advancing AI implementation in enterprise operations.
Genpact (NYSE: G) ha annunciato il lancio di Soluzioni Service-as-Agentic, segnando un cambiamento significativo dal tradizionale servizio di consegna verso operazioni autonome guidate da agenti. L'iniziativa presenta agenti AI addestrati con strati semantici specifici per l'industria, che consentono decisioni autonome basate su feedback reali.
La soluzione si concentra su tre aree chiave: personalizzazione di massa attraverso un design modulare, precisione tramite l'integrazione di conoscenze specifiche del settore, e implementazione responsabile dell'AI con sistemi di controllo integrati e supervisione umana. L'azienda ha introdotto la sua prima Soluzione Agentic, 'Genpact AP Capture', progettata per modernizzare le operazioni di Contabilità Fornitori mediante capacità avanzate di estrazione delle fatture.
Questo lancio segue l'introduzione della Genpact AI Gigafactory, una piattaforma di accelerazione AI, dimostrando l'impegno dell'azienda nel promuovere l'implementazione dell'AI nelle operazioni aziendali.
Genpact (NYSE: G) ha anunciado el lanzamiento de Soluciones Service-as-Agentic, marcando un cambio significativo de la entrega de servicios tradicional a operaciones autónomas lideradas por agentes. La iniciativa presenta agentes de IA entrenados con capas semánticas específicas para la industria, lo que permite la toma de decisiones autónomas basadas en retroalimentación del mundo real.
La solución se centra en tres áreas clave: personalización masiva a través de un diseño modular, precisión mediante la integración de conocimientos específicos del sector, y implementación responsable de la IA con salvaguardias integradas y supervisión humana. La empresa ha presentado su primera Solución Agentic, 'Genpact AP Capture', diseñada para modernizar las operaciones de Cuentas a Pagar mediante capacidades mejoradas de extracción de facturas.
Este lanzamiento sigue a la introducción de la Genpact AI Gigafactory, una plataforma de aceleración de IA, demostrando el compromiso de la empresa con la implementación de IA en las operaciones empresariales.
Genpact (NYSE: G)는 전통적인 서비스 제공에서 자율 에이전트 주도의 운영으로의 중요한 전환을 알리는 솔루션 Service-as-Agentic의 출시를 발표했습니다. 이 이니셔티브는 산업별 의미층이 훈련된 AI 에이전트를 특징으로 하여 실제 피드백을 기반으로 한 자율적 의사결정을 가능하게 합니다.
이 솔루션은 대량 개인화를 위한 모듈식 디자인, 정확성을 위한 산업별 지식 통합, 그리고 책임 있는 AI 배치를 위한 내장된 보호 장치와 인간의 감독이라는 세 가지 주요 분야에 집중하고 있습니다. 회사는 향상된 송장 추출 기능을 통해 계정 지불 운영을 현대화하기 위해 설계된 첫 번째 Agentic 솔루션인 'Genpact AP Capture'를 소개했습니다.
이번 출시는 Genpact AI Gigafactory, AI 가속기 플랫폼의 도입에 이어 이루어지며, 기업 운영에서 AI 구현을 추진하겠다는 회사의 의지를 보여줍니다.
Genpact (NYSE: G) a annoncé le lancement de Solutions Service-as-Agentic, marquant un changement significatif de la prestation de services traditionnelle à des opérations autonomes dirigées par des agents. L'initiative met en avant des agents d'IA formés avec des couches sémantiques spécifiques à l'industrie, permettant une prise de décision autonome basée sur des retours d'expérience du monde réel.
La solution se concentre sur trois domaines clés : personnalisation de masse grâce à un design modulaire, précision par l'intégration de connaissances spécifiques à l'industrie, et déploiement responsable de l'IA avec des garde-fous intégrés et une supervision humaine. L'entreprise a introduit sa première Solution Agentic, 'Genpact AP Capture', conçue pour moderniser les opérations de Comptabilité Fournisseurs grâce à des capacités améliorées d'extraction de factures.
Ce lancement fait suite à l'introduction de Genpact AI Gigafactory, une plateforme d'accélération de l'IA, démontrant l'engagement de l'entreprise à avancer l'implémentation de l'IA dans les opérations des entreprises.
Genpact (NYSE: G) hat den Start von Service-as-Agentic-Lösungen bekannt gegeben, was einen bedeutenden Wandel von der traditionellen Dienstleistungserbringung zu autonom geführten Agentenoperationen markiert. Die Initiative beinhaltet KI-Agenten, die mit branchenspezifischen semantischen Schichten trainiert wurden und autonom Entscheidungen auf der Grundlage von realem Feedback treffen können.
Die Lösung konzentriert sich auf drei zentrale Bereiche: Massenanpassung durch modularen Design, Präzision durch Integration branchenspezifischen Wissens und verantwortungsvolle KI-Einführung mit integrierten Schutzmaßnahmen und menschlicher Aufsicht. Das Unternehmen hat seine erste Agentic-Lösung, 'Genpact AP Capture', eingeführt, die darauf abzielt, die Vorgänge in der Kreditorenbuchhaltung durch verbesserte Rechnungsextraktionsmöglichkeiten zu modernisieren.
Dieser Start folgt der Einführung der Genpact AI Gigafactory, einer KI-Beschleunigungsplattform, die das Engagement des Unternehmens für den Fortschritt der KI-Implementierung in Unternehmensoperationen unterstreicht.
- Introduction of innovative AI-driven service delivery platform
- Launch of first practical application with AP Capture solution
- Strategic expansion of AI capabilities following AI Gigafactory launch
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Insights
Genpact's launch of Service-as-Agentic-Solutions marks a strategic transformation that could significantly impact its market position and future revenue streams. This initiative represents more than just an AI product launch - it's a fundamental shift in service delivery methodology that could redefine the $261 billion business process outsourcing market.
The key differentiator lies in Genpact's approach to embedding industry-specific semantic layers within autonomous agents. This is particularly important as it addresses the primary challenge enterprises face with generic AI models: lack of domain specificity and contextual understanding. By focusing on industry-specific knowledge and governance frameworks, Genpact is positioning itself ahead of competitors who are still primarily offering general-purpose AI solutions.
The strategic choice to launch with AP Capture in the accounts payable space is especially noteworthy. The accounts payable function represents a $1.9 trillion annual processing volume globally, with significant inefficiencies that AI can address. This market entry point provides:
- Immediate revenue potential from existing clients looking to modernize financial operations
- A proving ground for the autonomous agent concept in a highly regulated, precision-dependent environment
- A foundation for expanding into other financial operations processes
However, this strategic pivot carries execution risks:
- The need for significant R&D investment in domain-specific AI capabilities
- Potential cannibalization of traditional BPO services revenue
- Requirements for retraining and repurposing existing workforce
The integration with Genpact AI Gigafactory suggests a comprehensive ecosystem approach, potentially creating significant barriers to entry for competitors while accelerating client adoption rates. This could lead to improved margins as the company moves from labor-arbitrage-based services to technology-enabled solutions.
Moves beyond generic AI models to domain-specific autonomous agent-led delivery
"The rapid evolution of intelligence is reshaping the future of work. Businesses are looking to effectively embed AI at scale," said Balkrishan "BK" Kalra, President and Chief Executive Officer, Genpact. "The key unlock is mass personalization and precision supported by strong governance of autonomous agent-led delivery. Our deep domain and process expertise allow us to build scalable Agentic Solutions, empowering enterprises to realize the full potential of AI while enhancing control and trust."
Accelerating the company's move to Service-as-Agentic-Solutions, Genpact is introducing its own Agentic Solutions. These are trained with an industry-specific semantic layer that allows agents to learn, adapt, and make autonomous decisions based on real-world feedback.
Genpact's Agentic Solutions are uniquely positioned to:
- Enable mass personalization: Genpact's contextual expertise facilitates modular design, ensuring flexibility, scalability, and efficiency in every solution. The company moves businesses beyond standardized processes to hyper-personalized, AI-driven service delivery.
- Drive precision: Unlike generic AI implementations, Genpact embeds granular industry-specific knowledge into its agents – making them self-improving to drive precision, adaptability, and deeper insights.
- Deploy responsible AI: As businesses delegate more tasks to AI, observability, security, and control become critical. Genpact's teams act as guardians to agents by integrating guardrails and providing human oversight to monitor AI actions, prevent errors, and maintain compliance.
The first Agentic Solution to launch in a series is "Genpact AP Capture" from Genpact's Accounts Payable (AP) suite, which is designed to modernize Accounts Payable. With pressure placed on today's CFOs to evolve the way their teams work, Genpact AP Capture leverages data and insights to enable faster invoice extraction with higher precision to deliver superior value.
Genpact's launch of Agentic Solutions follows the introduction of Genpact AI Gigafactory, an AI accelerator that enables clients to develop, deploy, and scale AI.
For more information – please visit: Service as Agentic Solutions | Genpact
About Genpact: Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook
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SOURCE Genpact
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