Freshworks Reports Third Quarter 2021 Results
Freshworks Inc. (NASDAQ: FRSH) reported third-quarter 2021 revenue of $96.6 million, a 46% increase year-over-year. The company's net dollar retention rate reached 117%, marking an 8-point rise compared to last year. However, Freshworks also reported a GAAP loss from operations of $(140.3) million. The number of customers contributing over $5,000 in ARR grew by 31%, totaling 14,079. Cash and cash equivalents were reported at $1.3 billion as of September 30, 2021. The company also announced its annual user conference, Refresh, scheduled for November 11.
- Revenue increased by 46% year-over-year.
- Net dollar retention rate improved to 117%, up 8 percentage points year-over-year.
- 31% growth in customers contributing over $5,000 in ARR, totaling 14,079.
- Cash and cash equivalents reached $1.3 billion.
- GAAP loss from operations was $(140.3) million, compared to a slight profit in Q3 2020.
- Non-GAAP loss from operations was $(1.5) million, down from a profit in Q3 2020.
- Free cash flow decreased to $(4.2) million, down from $10.3 million in Q3 2020.
- Total revenue grew
46% year-over-year - Net dollar retention rate of
117% , up 8 percentage points year-over-year - Announced annual user conference Refresh
SAN MATEO, Calif., Nov. 02, 2021 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its third quarter ended September 30, 2021.
“Our strong third quarter results reflect the continued adoption of our modern and easy-to-use products by companies of all sizes,” said Girish Mathrubootham, CEO and founder of Freshworks. “We grew
Third Quarter 2021 Financial Summary Results
- Revenue: Total revenue was
$96.6 million , representing growth of46% compared to the third quarter of 2020. - GAAP (Loss) Income from Operations: GAAP (loss) from operations was
$(140.3) million , compared to GAAP income from operations of$0.1 million in the third quarter of 2020. - Non-GAAP (Loss) Income from Operations: Non-GAAP (loss) from operations was
$(1.5) million , compared to non-GAAP income from operations of$1.2 million in the third quarter of 2020. - GAAP Net (Loss) Per Share: GAAP net (loss) per share was
$(24.72) b ased on 95.9 million weighted-average shares outstanding, compared to$(3.49) b ased on 76.9 million weighted-average shares outstanding in the third quarter of 2020. - Non-GAAP Net (Loss) Income Per Share: Non-GAAP basic and diluted net (loss) per share was
$(0.04) b ased on 95.9 million weighted-average shares outstanding; compared to a non-GAAP basic and diluted net income per share of$0.03 and$0.01 , respectively, based on 76.9 million and 233.6 million weighted-average shares outstanding, respectively, in the third quarter of 2020. - Net Cash (Used in) Provided by Operating Activities: Net cash (used in) operating activities was
$(2.0) million , compared to net cash provided by operating activities of$12.8 million in the third quarter of 2020. - Free Cash Flow: Free cash flow was
$(4.2) million , compared to$10.3 million in the third quarter of 2020. - Cash, Cash Equivalents and Restricted Cash and Marketable Securities: Cash, cash equivalents, and restricted cash and marketable securities were
$1.3 billion as of September 30, 2021.
A description of non-GAAP financial measures is contained in the section titled "Explanation of Non-GAAP Financial Measures" below and a reconciliation of GAAP to non-GAAP financial measures is contained in the tables below.
Third Quarter Key Metrics and Recent Business Highlights
- Number of customers contributing more than
$5,000 in ARR was 14,079, an increase of31% year-over-year. - Net dollar retention rate was
117% , compared to118% in the second quarter of 2021 and109% in the third quarter of 2020. - Completed an Initial Public Offering and listed as FRSH on NASDAQ.
- Welcomed new customers to the Freshworks community including: Double Diamond Resorts, ForgeRock, Hunter College NY, Lucidworks, Phillips, Scotch and Soda, Smashburger, Toyota Connected India, Watsons, and more.
- Included in the 2021 Gartner Magic Quadrant for IT Service Management (ITSM) Tools as a "Challenger".
- Promoted Pam Sergeeff as its Chief Legal Officer & General Counsel.
- Appointed former CEO of NetSuite, Zach Nelson, and SVP and Chief Product Officer at Cloudflare, Jennifer Taylor, to the board of directors.
- Announced Refresh, the Freshworks annual user conference, to be held November 11, with customer speakers from African Bank, Carrefour, Clopay, Dwyer, PowerSchool, Shopify, and more.
- Realized gain from an equity investment in a private company resulting in cash proceeds of
$24 million .
Financial Outlook
We are providing estimates for the fourth quarter and full year 2021 based on current market conditions and expectations. We emphasize that these estimates are subject to various important cautionary factors referenced in the section entitled “Forward-Looking Statements” below, including risks and uncertainties associated with the ongoing COVID-19 pandemic.
For the fourth quarter and full year 2021, Freshworks currently expects the following results:
Fourth Quarter 2021
Total revenue of
Non-GAAP loss from operations of
Non-GAAP net loss per share(1) of
Full Year 2021
Total revenue of
Non-GAAP loss from operations of
Non-GAAP net loss per share(1) of
(1) Non-GAAP net loss per share was estimated assuming 269.1 million and 130.4 million weighted-average shares outstanding for the fourth quarter and full year 2021, respectively.
These statements are forward-looking and actual results may differ materially. Refer to the “Forward-Looking Statements” safe harbor section below for information on the factors that could cause our actual results to differ materially from these forward-looking statements.
Freshworks has not reconciled its estimates for non-GAAP loss from operations to GAAP loss from operations or non-GAAP net loss per share to GAAP net loss per share due to the uncertainty and potential variability of expenses that may be incurred in the future. Accordingly, a reconciliation is not available without unreasonable effort. Freshworks has provided a reconciliation of other GAAP to non-GAAP financial measures in the financial statement tables for its third quarter 2021 non-GAAP results included in this press release.
Webcast and Conference Call Information
Freshworks will host a conference call for investors on November 2, 2021 at 2:00 p.m. Pacific Time / 5:00 p.m. Eastern Time to discuss the company’s financial results and business highlights. Investors are invited to listen to a live audio webcast of the conference call by visiting the investor relations website at ir.freshworks.com. A replay of the audio webcast will be available shortly after the call on the Freshworks Investor Relations website.
Explanation of Non-GAAP Financial Measures
In addition to financial measures prepared in accordance with U.S. generally accepted accounting principles (GAAP), this press release and the accompanying tables contain non-GAAP financial measures, including, non-GAAP gross profit, non-GAAP gross margin, non-GAAP sales and marketing expense, non-GAAP research and development expense, non-GAAP general and administrative expense, non-GAAP loss from operations, non-GAAP operating margin, non-GAAP net loss, non-GAAP net loss per share, non-GAAP net loss attributable to common stockholders, and free cash flow. The presentation of these financial measures is not intended to be considered in isolation or as a substitute for, or superior to, financial information prepared and presented in accordance with GAAP.
We use these non-GAAP measures in conjunction with GAAP measures as part of our overall assessment of our performance, including the preparation of our annual operating budget and quarterly forecasts, to evaluate the effectiveness of our business strategies and to communicate with our board of directors concerning our financial performance. We believe these non-GAAP measures provide investors consistency and comparability with our past financial performance and facilitate period-to-period comparisons of our operating results. We believe these non-GAAP measures are useful in evaluating our operating performance compared to that of other companies in our industry, as they generally eliminate the effects of certain items that may vary for different companies for reasons unrelated to overall operating performance.
Investors are cautioned that there are material limitations associated with the use of non-GAAP financial measures as an analytical tool. The non-GAAP measures we use may be different from non-GAAP financial measures used by other companies, limiting their usefulness for comparison purposes. We compensate for these limitations by providing specific information regarding the GAAP items excluded from these non-GAAP financial measures.
We exclude the following items from one or more of our non-GAAP financial measures, including the related income tax effect of these adjustments:
- Stock-based compensation expense. We exclude stock-based compensation, which is a non cash expense, from certain of our non-GAAP financial measures because we believe that excluding this item provides meaningful supplemental information regarding operational performance. In particular, stock-based compensation expense is not comparable across companies given the variety of valuation methodologies and subjective assumptions.
- Employer payroll taxes on employee stock transactions. We exclude the amount of employer payroll taxes on stock-based compensation because they are dependent on our stock price at the time of vesting or exercise and other factors that are beyond our control and do not correlate to the operation of the business.
- Amortization of acquired intangibles. We exclude amortization of acquired intangibles, which is a non-cash expense, from certain of our non-GAAP financial measures. Our expenses for amortization of intangibles are inconsistent in amount and frequency because they are significantly affected by the timing, size of acquisitions and the inherent subjective nature of purchase price allocations. We exclude these amortization expenses because we do not believe these expenses have a direct correlation to the operation of our business.
- Acquisition-related expenses. We exclude transaction, integration, and retention expenses that are directly related to business combinations from certain of our non-GAAP financial measures because we believe that excluding these items provides meaningful supplemental information regarding operational performance and investors to make more meaningful comparisons between our operating results and those of other companies.
- Gain on sale of non-marketable equity investments. We exclude gains on sale of non-marketable equity investments from certain of our non-GAAP financial measures because we believe they are unrelated to our ongoing operating performance and are not expected to recur in our continuing operating results.
We define free cash flow as net cash (used in) provided by operating activities, less purchases of property and equipment and capitalized internal-use software. We believe that free cash flow is a useful indicator of liquidity as it measures our ability to generate cash from our core operations after purchases of property and equipment. Free cash flow is a measure to determine, among other things, cash available for strategic initiatives, including further investments in our business and potential acquisitions of businesses.
Operating Metrics
Number of Customers Contributing More Than
Net Dollar Retention Rate. To calculate net dollar retention rate as of a given date, we first determine Entering ARR, which is ARR from the population of our customers as of 12 months prior to the end of the reporting period. We then calculate the Ending ARR from the same set of customers as of the end of the reporting period. We then divide the Ending ARR by the Entering ARR to arrive at our net dollar retention rate. Ending ARR includes upsells, cross-sells, and renewals during the measurement period and is net of any contraction or attrition over this period.
Forward-Looking Statements
This release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements relate to, among other things, our GAAP and non-GAAP estimates for the fourth quarter and full year 2021, our financial outlook, our vision for our products to delight our customers, the consistency and comparability of our financial performance and the usefulness of the measures by which we evaluate our business, among other things. These forward-looking statements are based on Freshworks’ current expectations, estimates and projections about its business and industry, management’s beliefs and certain assumptions made by the company, all of which are subject to change. Forward-looking statements generally can be identified by the use of forward-looking terminology such as, “future”, "believe," "expect," "may," "will," "intend," "estimate," "continue," “anticipate,” “could,” “would,” “projects,” “plans,” “targets” or similar expressions or the negative of those terms or expressions. Such statements involve risks and uncertainties, many of which involve factors or circumstances that are beyond our control, which could cause actual results to vary materially from those expressed in or indicated by the forward-looking statements. Factors that may cause actual results to differ materially include our ability to achieve our long-term plans and key initiatives; our ability to maintain or grow the momentum of our business and operations; our ability to attract and retain customers or expand sales to existing customers; delays in product development or deployments or the success of such products; the failure to deliver competitive service offerings and lack of market acceptance of any offerings delivered; the impact to the economy, our customers and our business due to the ongoing COVID-19 pandemic; the timeframes for and severity of the impact of COVID-19 on our customers’ purchasing and renewal decisions, which may extend the length of our sales cycles; any weakened global economic conditions that adversely affect our industry; our history of net losses and ability to achieve or sustain profitability; our ability to sustain or manage any future growth effectively; potential interruptions or performance problems, including a service outage, associated with our technology; and the impact of challenges related to being a newly listed public company, as well as the other potential factors described under "Risk Factors" included in Freshworks’ final prospectus dated September 21, 2021 relating to Freshworks’ initial public offering and other documents of Freshworks Inc. on file with the Securities and Exchange Commission (available at www.sec.gov).
Freshworks cautions you not to place undue reliance on forward-looking statements, which speak only as of the date hereof and are based on information available to Freshworks at the time the statements are made and/or management’s good faith belief as of that time with respect to future events. Freshworks assumes no obligation to update any forward-looking statements in order to reflect events or circumstances that may arise after the date of this release, except as required by law.
About Freshworks Inc.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. For more information visit www.freshworks.com.
Investor Relations Contact:
Joon Huh
investor@freshworks.com
650-988-5699
Media Relations Contact:
Jayne Gonzalez
press@freshworks.com
408-348-1087
© 2021 Freshworks Inc. All Rights Reserved. Freshworks and its associated logo is a trademark of Freshworks Inc. All other company, brand and product names may be trademarks or registered trademarks of their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any first parties of Freshworks Inc. or any aspect of this press release.
| FRESHWORKS INC. CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (in thousands, except per share data) (unaudited) | |||||||||||||||||||
| Three Months Ended September 30, | Nine Months Ended September 30, | ||||||||||||||||||
| 2021 | 2020 | 2021 | 2020 | ||||||||||||||||
| Revenue | $ | 96,614 | $ | 66,187 | $ | 265,542 | $ | 176,658 | |||||||||||
| Cost of revenue | 22,236 | 13,163 | 57,632 | 37,020 | |||||||||||||||
| Gross profit | 74,378 | 53,024 | 207,910 | 139,638 | |||||||||||||||
| Operating expense: | |||||||||||||||||||
| Research and development(1) | 57,087 | 13,249 | 91,377 | 53,062 | |||||||||||||||
| Sales and marketing(1) | 96,785 | 34,164 | 188,155 | 95,348 | |||||||||||||||
| General and administrative(1) | 60,759 | 5,558 | 76,785 | 43,953 | |||||||||||||||
| Total operating expenses | 214,631 | 52,971 | 356,317 | 192,363 | |||||||||||||||
| (Loss) income from operations | (140,253 | ) | 53 | (148,407 | ) | (52,725 | ) | ||||||||||||
| Interest and other income, net | 22,923 | 1,239 | 23,428 | 862 | |||||||||||||||
| (Loss) income before income taxes | (117,330 | ) | 1,292 | (124,979 | ) | (51,863 | ) | ||||||||||||
| (Benefit from) provision for income taxes | (9,915 | ) | (95 | ) | (7,720 | ) | 3,896 | ||||||||||||
| Net (loss) income | (107,415 | ) | 1,387 | (117,259 | ) | (55,759 | ) | ||||||||||||
| Accretion of redeemable convertible preferred stock | (2,264,838 | ) | (269,358 | ) | (2,646,662 | ) | (371,522 | ) | |||||||||||
| Net loss attributable to common stockholders | $ | (2,372,253 | ) | $ | (267,971 | ) | $ | (2,763,921 | ) | $ | (427,281 | ) | |||||||
| Net loss per share attributable to common stockholders - basic and diluted | $ | (24.72 | ) | $ | (3.49 | ) | $ | (32.96 | ) | $ | (5.56 | ) | |||||||
| Weighted average shares used in computing net loss per share attributable to common stockholders - basic and diluted | 95,930 | 76,880 | 83,860 | 76,846 | |||||||||||||||
______________________
(1) Includes stock-based compensation expense as follows (in thousands):
| Three Months Ended September 30, | Nine Months Ended September 30, | ||||||||||||||
| 2021 | 2020 | 2021 | 2020 | ||||||||||||
| Cost of revenue | $ | 3,983 | $ | — | $ | 3,983 | $ | — | |||||||
| Research and development(2) | 36,823 | — | 36,823 | 15,890 | |||||||||||
| Sales and marketing | 40,465 | — | 40,465 | 7 | |||||||||||
| General and administrative(2) | 42,988 | — | 42,988 | 27,383 | |||||||||||
| Total stock-based compensation expense | $ | 124,259 | $ | — | $ | 124,259 | $ | 43,280 | |||||||
______________________
(2) Includes stock-based compensation of
| FRESHWORKS INC. CONDENSED CONSOLIDATED BALANCE SHEETS (in thousands) | ||||||||||
| September 30, 2021 | December 31, 2020 | |||||||||
| (unaudited) | ||||||||||
| Assets | ||||||||||
| Cash and cash equivalents | $ | 1,179,958 | $ | 95,382 | ||||||
| Marketable securities | 146,592 | 142,733 | ||||||||
| Accounts receivable, net | 44,298 | 34,270 | ||||||||
| Deferred contract acquisition costs | 13,001 | 9,167 | ||||||||
| Prepaid expenses and other current assets | 37,956 | 30,852 | ||||||||
| Total current assets | 1,421,805 | 312,404 | ||||||||
| Property and equipment, net | 21,205 | 20,784 | ||||||||
| Deferred contract acquisition costs, noncurrent | 13,219 | 9,106 | ||||||||
| Intangible assets, net | 2,985 | 6,223 | ||||||||
| Goodwill | 6,181 | 6,181 | ||||||||
| Deferred tax assets | 16,048 | 4,393 | ||||||||
| Other assets | 6,062 | 8,333 | ||||||||
| Total assets | $ | 1,487,505 | $ | 367,424 | ||||||
| Liabilities, Redeemable Convertible Preferred Stock and Stockholders' Equity (Deficit) | ||||||||||
| Current liabilities: | ||||||||||
| Accounts payable | $ | 3,184 | $ | 3,710 | ||||||
| Accrued liabilities | 54,146 | 35,608 | ||||||||
| Deferred revenue | 143,159 | 104,184 | ||||||||
| Income tax payable | 865 | 8,740 | ||||||||
| Total current liabilities | 201,354 | 152,242 | ||||||||
| Other liabilities | 18,273 | 16,827 | ||||||||
| Total liabilities | 219,627 | 169,069 | ||||||||
| Redeemable convertible preferred stock | — | 2,895,096 | ||||||||
| Stockholders' Equity (Deficit) | ||||||||||
| Common stock | — | 1 | ||||||||
| Additional paid-in capital | 4,464,100 | — | ||||||||
| Accumulated other comprehensive (loss) income | (20 | ) | 411 | |||||||
| Accumulated deficit | (3,196,205 | ) | (2,697,153 | ) | ||||||
| Total stockholders' equity (deficit) | 1,267,878 | (2,696,741 | ) | |||||||
| Total liabilities, redeemable convertible preferred stock and stockholders' equity (deficit) | $ | 1,487,505 | $ | 367,424 | ||||||
| FRESHWORKS INC. CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (in thousands) (unaudited) | |||||||||||||||||||
| Three Months Ended September 30, | Nine Months Ended September 30, | ||||||||||||||||||
| 2021 | 2020 | 2021 | 2020 | ||||||||||||||||
| Cash Flows Operating Activities: | |||||||||||||||||||
| Net loss | $ | (107,415 | ) | $ | 1,387 | $ | (117,259 | ) | $ | (55,759 | ) | ||||||||
| Adjustments to reconcile net loss to net cash (used in) provided by operating activities: | |||||||||||||||||||
| Depreciation and amortization | 3,374 | 2,837 | 9,792 | 8,215 | |||||||||||||||
| Amortization of deferred contract acquisition costs | 3,416 | 1,986 | 9,085 | 5,374 | |||||||||||||||
| Stock-based compensation | 124,259 | — | 124,259 | 43,280 | |||||||||||||||
| Premium amortization on marketable securities | 411 | 340 | 1,206 | 874 | |||||||||||||||
| Gain realized on sale of marketable securities and non-marketable equity investments | (23,821 | ) | (108 | ) | (23,835 | ) | (132 | ) | |||||||||||
| Change in fair value of equity securities | (35 | ) | (107 | ) | (100 | ) | (44 | ) | |||||||||||
| Deferred income taxes | (11,721 | ) | — | (11,721 | ) | — | |||||||||||||
| Other | 69 | 308 | 133 | 184 | |||||||||||||||
| Changes in operating assets and liabilities: | |||||||||||||||||||
| Accounts receivable | (3,929 | ) | (3,705 | ) | (10,039 | ) | (6,116 | ) | |||||||||||
| Deferred contract acquisition costs | (6,032 | ) | (3,307 | ) | (17,032 | ) | (9,935 | ) | |||||||||||
| Prepaid expenses and other assets | (12,963 | ) | (941 | ) | (14,823 | ) | (6,312 | ) | |||||||||||
| Accounts payable | (4,513 | ) | (3,634 | ) | (542 | ) | (2,529 | ) | |||||||||||
| Accrued and other liabilities | 24,193 | 6,439 | 18,517 | 17,267 | |||||||||||||||
| Deferred revenue | 12,661 | 11,266 | 38,975 | 24,682 | |||||||||||||||
| Net cash (used in) provided by operating activities | (2,046 | ) | 12,761 | 6,616 | 19,049 | ||||||||||||||
| Cash Flows from Investing Activities: | |||||||||||||||||||
| Purchases of property and equipment | (1,270 | ) | (1,072 | ) | (4,056 | ) | (3,628 | ) | |||||||||||
| Proceeds from sale of property and equipment | 8 | — | 565 | — | |||||||||||||||
| Capitalized internal-use software | (873 | ) | (1,426 | ) | (3,050 | ) | (3,828 | ) | |||||||||||
| Sale of non-marketable equity investments | 23,979 | — | 23,979 | — | |||||||||||||||
| Purchases of marketable securities | (43,988 | ) | (33,147 | ) | (154,828 | ) | (99,058 | ) | |||||||||||
| Sales of marketable securities | 2,076 | 10,659 | 36,831 | 15,658 | |||||||||||||||
| Maturities and redemptions of marketable securities | 30,750 | 23,361 | 112,554 | 59,462 | |||||||||||||||
| Acquired intangible assets | — | — | — | (1,750 | ) | ||||||||||||||
| Business combination, net of cash acquired | — | — | — | (5,075 | ) | ||||||||||||||
| Net cash provided by (used in) investing activities | 10,682 | (1,625 | ) | 11,995 | (38,219 | ) | |||||||||||||
| Cash Flows from Financing Activities: | |||||||||||||||||||
| Proceeds from initial public offering, net of underwriting discounts and offering expenses | 1,069,348 | — | 1,069,348 | — | |||||||||||||||
| Proceeds from exercise of stock options | 12 | 110 | 43 | 121 | |||||||||||||||
| Payment of deferred offering costs | (3,067 | ) | — | (5,472 | ) | — | |||||||||||||
| Payment of acquisition-related liabilities | (900 | ) | (1,200 | ) | (900 | ) | (1,200 | ) | |||||||||||
| Net cash provided by (used in) financing activities | 1,065,393 | (1,090 | ) | 1,063,019 | (1,079 | ) | |||||||||||||
| Net increase (decrease) in cash, cash equivalents and restricted cash | 1,074,029 | 10,046 | 1,081,630 | (20,249 | ) | ||||||||||||||
| Cash, cash equivalents and restricted cash, beginning of period | 105,932 | 48,840 | 98,331 | 79,135 | |||||||||||||||
| Cash, cash equivalents and restricted cash, end of period | $ | 1,179,961 | $ | 58,886 | $ | 1,179,961 | $ | 58,886 | |||||||||||
| FRESHWORKS INC. RECONCILIATION OF SELECTED GAAP MEASURES TO NON-GAAP MEASURES (in thousands, except percentages and per share data) (unaudited) | ||||||||||||||||||||
| Three Months Ended September 30, | Nine Months Ended September 30, | |||||||||||||||||||
| 2021 | 2020 | 2021 | 2020 | |||||||||||||||||
| Reconciliation of gross profit and gross margin: | ||||||||||||||||||||
| GAAP gross profit | $ | 74,378 | $ | 53,024 | $ | 207,910 | $ | 139,638 | ||||||||||||
| Add: stock-based compensation expense - employee awards | 3,983 | — | 3,983 | — | ||||||||||||||||
| Add: employer taxes on employee stock transactions | 523 | — | 523 | — | ||||||||||||||||
| Add: amortization of acquired intangibles | 990 | 1,026 | 2,939 | 2,848 | ||||||||||||||||
| Non-GAAP gross profit | $ | 79,874 | $ | 54,050 | $ | 215,355 | $ | 142,486 | ||||||||||||
| GAAP gross margin | 77.0 | % | 80.1 | % | 78.3 | % | 79.0 | % | ||||||||||||
| Non-GAAP gross margin | 82.7 | % | 81.7 | % | 81.1 | % | 80.7 | % | ||||||||||||
| Reconciliation of operating expenses: | ||||||||||||||||||||
| GAAP research and development | $ | 57,087 | $ | 13,249 | $ | 91,377 | $ | 53,062 | ||||||||||||
| Less: stock-based compensation expense - employee awards | (36,823 | ) | — | (36,823 | ) | (8 | ) | |||||||||||||
| Less: stock-based compensation expense - 2020 equity transactions | — | — | — | (15,882 | ) | |||||||||||||||
| Less: employer taxes on employee stock transactions | (1,632 | ) | — | (1,632 | ) | — | ||||||||||||||
| Non-GAAP research and development | $ | 18,632 | $ | 13,249 | $ | 52,922 | $ | 37,172 | ||||||||||||
| GAAP research and development as percentage of revenue | 59.1 | % | 20.0 | % | 34.4 | % | 30.0 | % | ||||||||||||
| Non-GAAP research and development as percentage of revenue | 19.3 | % | 20.0 | % | 19.9 | % | 21.0 | % | ||||||||||||
| GAAP sales and marketing | $ | 96,785 | $ | 34,164 | $ | 188,155 | $ | 95,348 | ||||||||||||
| Less: stock-based compensation expense - employee awards | (40,465 | ) | — | (40,465 | ) | (7 | ) | |||||||||||||
| Less: employer taxes on employee stock transactions | (4,409 | ) | — | (4,409 | ) | — | ||||||||||||||
| Less: amortization of acquired intangibles | (101 | ) | (100 | ) | (299 | ) | (300 | ) | ||||||||||||
| Non-GAAP sales and marketing | $ | 51,810 | $ | 34,064 | $ | 142,982 | $ | 95,041 | ||||||||||||
| GAAP sales and marketing as percentage of revenue | 100.2 | % | 51.6 | % | 70.9 | % | 54.0 | % | ||||||||||||
| Non-GAAP sales and marketing as percentage of revenue | 53.6 | % | 51.5 | % | 53.8 | % | 53.8 | % | ||||||||||||
| GAAP general and administrative | $ | 60,759 | $ | 5,558 | $ | 76,785 | $ | 43,953 | ||||||||||||
| Less: stock-based compensation expense - employee awards | (42,988 | ) | — | (42,988 | ) | (29 | ) | |||||||||||||
| Less: stock-based compensation expense - 2020 equity transactions | — | — | — | (27,354 | ) | |||||||||||||||
| Less: employer taxes on employee stock transactions | (6,815 | ) | — | (6,815 | ) | — | ||||||||||||||
| Less: acquisition-related expenses | — | — | — | (304 | ) | |||||||||||||||
| Non-GAAP general and administrative | $ | 10,956 | $ | 5,558 | $ | 26,982 | $ | 16,266 | ||||||||||||
| GAAP general and administrative as percentage of revenue | 62.9 | % | 8.4 | % | 28.9 | % | 24.6 | % | ||||||||||||
| Non-GAAP general and administrative as percentage of revenue | 11.3 | % | 8.4 | % | 10.2 | % | 9.2 | % | ||||||||||||
| Reconciliation of operating (loss) income and operating margin: | ||||||||||||||||||||
| GAAP (loss) income from operations | $ | (140,253 | ) | $ | 53 | $ | (148,407 | ) | $ | (52,725 | ) | |||||||||
| Add: stock-based compensation expense - employee awards | 124,259 | — | 124,259 | 44 | ||||||||||||||||
| Add: stock-based compensation expense - 2020 equity transactions | — | — | — | 43,236 | ||||||||||||||||
| Add: employer taxes and employee stock transactions | 13,379 | — | 13,379 | — | ||||||||||||||||
| Add: amortization of acquired intangibles | 1,091 | 1,126 | 3,238 | 3,148 | ||||||||||||||||
| Add: acquisition-related expenses | — | — | — | 304 | ||||||||||||||||
| Non-GAAP (loss) income from operations | $ | (1,524 | ) | $ | 1,179 | $ | (7,531 | ) | $ | (5,993 | ) | |||||||||
| GAAP operating margin | (145.2 | )% | 0.1 | % | (55.9 | )% | (29.5 | )% | ||||||||||||
| Non-GAAP operating margin | (1.6 | )% | 1.8 | % | (2.8 | )% | (3.4 | )% | ||||||||||||
| Reconciliation of net (loss) income attributable to common stockholders - basic: | ||||||||||||||||||||
| GAAP net loss attributable to common stockholders | $ | (2,372,253 | ) | $ | (267,971 | ) | $ | (2,763,921 | ) | $ | (427,281 | ) | ||||||||
| Add: accretion of redeemable convertible preferred stock | 2,264,838 | 269,358 | 2,646,662 | 371,522 | ||||||||||||||||
| Add: stock-based compensation expense - employee awards | 124,259 | — | 124,259 | 44 | ||||||||||||||||
| Add: stock-based compensation expense - 2020 equity transactions | — | — | — | 43,236 | ||||||||||||||||
| Add: employer taxes and employee stock transactions | 13,379 | — | 13,379 | — | ||||||||||||||||
| Add: amortization of acquired intangibles | 1,091 | 1,126 | 3,238 | 3,148 | ||||||||||||||||
| Add: acquisition-related expenses | — | — | — | 304 | ||||||||||||||||
| Less: gain on sale of non-marketable equity investments | (23,830 | ) | — | (23,830 | ) | — | ||||||||||||||
| Less: income tax adjustments | (11,555 | ) | — | (11,555 | ) | — | ||||||||||||||
| Non-GAAP net (loss) income attributable to common stockholders - basic | $ | (4,071 | ) | $ | 2,513 | $ | (11,768 | ) | $ | (9,027 | ) | |||||||||
| Reconciliation of net loss per share - basic: | ||||||||||||||||||||
| GAAP net loss per share attributable to common stockholders - basic | $ | (24.72 | ) | $ | (3.49 | ) | $ | (32.96 | ) | $ | (5.56 | ) | ||||||||
| Add: accretion of redeemable convertible preferred stock | 23.61 | 3.50 | 31.56 | 4.84 | ||||||||||||||||
| Add: stock-based compensation expense - employee awards | 1.29 | — | 1.48 | — | ||||||||||||||||
| Add: stock-based compensation expense - 2020 equity transactions | — | — | — | 0.56 | ||||||||||||||||
| Add: employer taxes and employee stock transactions | 0.14 | — | 0.16 | — | ||||||||||||||||
| Add: amortization of acquired intangibles | 0.01 | 0.02 | 0.04 | 0.04 | ||||||||||||||||
| Less: gain on sale of non-marketable equity investments | (0.25 | ) | — | (0.28 | ) | — | ||||||||||||||
| Less: income tax adjustments | (0.12 | ) | — | (0.14 | ) | — | ||||||||||||||
| Non-GAAP net (loss) income per share attributable to common stockholders - basic | $ | (0.04 | ) | $ | 0.03 | $ | (0.14 | ) | $ | (0.12 | ) | |||||||||
| Weighted-average shares used in computing GAAP and non-GAAP net (loss) income per share attributable to common stockholders - basic | 95,930 | 76,880 | 83,860 | 76,846 | ||||||||||||||||
| Reconciliation of net (loss) income and net (loss) income per share - diluted: | ||||||||||||||||||||
| GAAP net loss attributable to common stockholders - diluted | $ | (2,372,253 | ) | $ | (267,971 | ) | $ | (2,763,921 | ) | $ | (427,281 | ) | ||||||||
| Add: accretion of redeemable convertible preferred stock | 2,264,838 | 269,358 | 2,646,662 | 371,522 | ||||||||||||||||
| Add: stock-based compensation expense - employee awards | 124,259 | — | 124,259 | 44 | ||||||||||||||||
| Add: stock-based compensation expense - 2020 equity transactions | — | — | — | 43,236 | ||||||||||||||||
| Add: employer taxes and employee stock transactions | 13,379 | — | 13,379 | — | ||||||||||||||||
| Add: amortization of acquired intangibles | 1,091 | 1,126 | 3,238 | 3,148 | ||||||||||||||||
| Add: acquisition-related expenses | — | — | — | 304 | ||||||||||||||||
| Less: gain on sale of non-marketable equity investments | (23,830 | ) | — | (23,830 | ) | — | ||||||||||||||
| Less: income tax adjustments | (11,555 | ) | — | (11,555 | ) | — | ||||||||||||||
| Non-GAAP net (loss) income attributable to common stockholders - diluted | $ | (4,071 | ) | $ | 2,513 | $ | (11,768 | ) | $ | (9,027 | ) | |||||||||
| Denominator: | ||||||||||||||||||||
| Weighted-average shares used in computing GAAP and non-GAAP net (loss) income per share attributable to common stockholders | 95,930 | 76,880 | 83,860 | 76,846 | ||||||||||||||||
| Effect of potentially dilutive securities: | ||||||||||||||||||||
| Stock options | — | 2,822 | — | — | ||||||||||||||||
| Assumed conversion of redeemable convertible preferred stock at the beginning of period | — | 153,938 | — | — | ||||||||||||||||
| Weighted-average shares used in computing non-GAAP net (loss) income per share attributable to common stockholders - diluted | 95,930 | 233,640 | 83,860 | 76,846 | ||||||||||||||||
| Non-GAAP net (loss) income per share attributable to common stockholders - diluted | $ | (0.04 | ) | $ | 0.01 | $ | (0.14 | ) | $ | (0.12 | ) | |||||||||
| Computation of free cash flow: | ||||||||||||||||||||
| Net cash provided by (used in) investing activities | $ | 10,682 | $ | (1,625 | ) | $ | 11,995 | $ | (38,219 | ) | ||||||||||
| Net cash provided by (used in) financing activities | $ | 1,065,393 | $ | (1,090 | ) | $ | 1,063,019 | $ | (1,079 | ) | ||||||||||
| Net cash (used in) provided by operating activities | $ | (2,046 | ) | $ | 12,761 | $ | 6,616 | $ | 19,049 | |||||||||||
| Less: purchases of property and equipment | (1,270 | ) | (1,072 | ) | (4,056 | ) | (3,628 | ) | ||||||||||||
| Less: capitalized internal-use software | (873 | ) | (1,426 | ) | (3,050 | ) | (3,828 | ) | ||||||||||||
| Free cash flow | $ | (4,189 | ) | $ | 10,263 | $ | (490 | ) | $ | 11,593 | ||||||||||
FAQ
What were Freshworks' revenue figures for Q3 2021?
What is the net dollar retention rate for Freshworks as of Q3 2021?
What is the GAAP loss from operations reported by Freshworks in Q3 2021?
How much cash and cash equivalents does Freshworks have as of September 30, 2021?
When is the Freshworks annual user conference Refresh taking place?
