Forrester Announces The EMEA Recipient Of Its 2024 Customer-Obsessed Enterprise Award

Rhea-AI Summary

Forrester (Nasdaq: FORR) has announced Nedbank Retail and Business Banking as the winner of its 2024 Customer-Obsessed Enterprise Award for the Europe, Middle East, and Africa (EMEA) region. This award highlights organizations that prioritize customer-centric strategies to drive growth.

Nedbank will be recognized at the CX Summit EMEA in London and online from June 24-26, 2024. The bank was chosen for its significant investment in a comprehensive customer obsession program that fosters collaboration and systematic customer experience (CX) improvements.

Martin Gill, Forrester's VP and research director, will host the event and spotlight Nedbank's success in customer retention, profitability, and employee engagement due to their customer-focused culture. Attendees can expect to learn best practices and actionable advice from award recipients.

Positive

• Nedbank's award recognition could enhance its reputation and attract more customers.
• The focus on customer-centric strategies is likely to drive growth and profitability.
• Forrester's endorsement may increase stakeholder confidence in Nedbank.
• Participation in the CX Summit EMEA can provide networking and learning opportunities for Nedbank.

Negative

• No concrete financial data or growth figures provided in the PR.
• Recognition in an award does not guarantee future performance or profitability.
• Potential increase in operational costs to maintain customer-obsessed programs.

Nedbank Retail and Business Banking to be recognised at CX Summit EMEA

LONDON--(BUSINESS WIRE)-- Forrester (Nasdaq: FORR) today announced that Nedbank Retail and Business Banking is the winner of its Europe, Middle East, and Africa (EMEA) 2024 Customer-Obsessed Enterprise Award. The award recognises organisations that are putting customers at the centre of their business strategy to accelerate growth. Nedbank Retail and Business Banking will be honoured at CX Summit EMEA, being held in London and digitally, 24–26 June, 2024.

The bank has been selected as the winner for investing in, designing, and delivering a robust customer obsession programme that helps people across the organisation collaborate, focus on what matters most to customers and make CX improvements systematically.

“We congratulate Nedbank Retail and Business Banking for winning Forrester’s Customer-Obsessed Enterprise Award in EMEA,” said Martin Gill, vice president and research director at Forrester and host of CX Summit EMEA. “Nedbank Retail and Business Banking is a prime example of how, by nurturing a customer-centric culture that puts customers at the centre of leadership, strategy, and operations, businesses can drive growth, profitability, customer retention, and employee engagement.”

Forrester Customer Obsession Award recipients will share their success stories at CX Summit EMEA, a leading event for CX, B2C marketing, and digital leaders to learn best practices and receive actionable advice.

Resources:

• Register to attend Forrester’s CX Summit EMEA event.
• View the full agenda and speakers for CX Summit EMEA.
• Members of the press interested in attending, please contact press@forrester.com.
• Check out the Forrester Decisions services for Customer Experience, B2C Marketing Executives, and Digital Business & Strategy.
• Follow @Forrester and #ForrCX for updates.

About Forrester
Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We help leaders across technology, customer experience, digital, marketing, sales, and product functions use customer obsession to accelerate growth. Through Forrester’s proprietary research, consulting, and events, leaders from around the globe are empowered to be bold at work — to navigate change and put their customers at the centre of their leadership, strategy, and operations. Our unique insights are grounded in annual surveys of more than 700,000 consumers, business leaders, and technology leaders worldwide; rigorous and objective research methodologies, including Forrester Wave™ evaluations; more than 100 million real-time feedback votes; and the shared wisdom of our clients. To learn more, visit Forrester.com.

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Press contact

Hannah Segvich

hsegvich@forrester.com

Source: Forrester

FAQ

What is the Forrester Customer-Obsessed Enterprise Award?

The Forrester Customer-Obsessed Enterprise Award recognizes organizations that put customers at the center of their business strategy to drive growth.

Who is the winner of the 2024 Customer-Obsessed Enterprise Award for EMEA?

Nedbank Retail and Business Banking is the winner of the 2024 Customer-Obsessed Enterprise Award for EMEA.

When will Nedbank be recognized for the Customer-Obsessed Enterprise Award?

Nedbank will be recognized at the CX Summit EMEA from June 24-26, 2024.

Where is the CX Summit EMEA being held?

The CX Summit EMEA will be held in London and digitally.

What is the stock symbol for Forrester?

The stock symbol for Forrester is FORR.

Why was Nedbank selected for the Customer-Obsessed Enterprise Award?

Nedbank was selected for its investment in a robust customer obsession program that enhances collaboration and systematic CX improvements.