Upcoming Five9 Webinar Series: How to Take Advantage of Contact Center Trends in 2021 and Deliver Business Value

Rhea-AI Summary

Five9, Inc. (NASDAQ: FIVN) announced a new virtual event series aimed at empowering global customer experience leaders to leverage technology for superior service in 2021. As remote work becomes a norm, the firm emphasizes the need for organizations to adapt by utilizing advancements such as workflow automation and AI-enabled support. The series will feature insights from industry analysts and Five9 customers, focusing on key initiatives for modernizing contact centers and enhancing customer engagement. The first webinar is scheduled for January 28, 2021.

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• Launch of a virtual event series to support customer experience leaders.
• Focus on leveraging advanced technology to improve customer service.
• Engagement with industry experts to share best practices.

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• None.

Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced a new virtual event series designed to help enable global CX leaders on how to take advantage of technology to deliver award winning customer experience in 2021.

The move to remote working is now ingrained in many organizations day-today-operations. With this change comes a need to adapt and evolve to ensure that teams have the best tools for navigating the changing customer service landscape. For the contact center, in many cases this means reevaluating success and learning how to leverage the latest technology including workflow automation, call deflection via IVA and AI enabled agent assistance.

This upcoming Five9 industry expert webinar series outlines the top modernization and investment initiatives to prioritize in the contact center as businesses move into 2021 to help ensure your success.

“It is crucial that enterprises be purposeful in their customer service goals and leverage superior customer experience as an important business differentiator in 2021,” said Scott Kolman, SVP of Corporate Marketing, Five9. “A holistic contact center strategy that covers new technology and agent engagement is key to successfully navigating customer expectations in the new year.”

Join leading industry analysts, Five9 customers and other contact center experts to explore how the latest contact center technology can translate into your effective business strategy. Coming up in the series:

Kickstart the New Year: Discover Digital CX Opportunities to Ensure Customer Service Success in 2021

Featuring: Kate Leggett, VP & Principal Analyst at Forrester Research, and Peter Milligan, Sr. Portfolio Marketing Manager at Five9

When: Thursday January 28^th at 10 AM PST

The Year Ahead: Strategies to Navigate Increasing CX Demands on the Contact Center

Featuring: Kerry Bodine, Author & Customer Experience Thought Leader, and Darryl Addington, Director of Portfolio Marketing at Five9

When: Wednesday February 10^th at 11 AM PST

A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition

Featuring: Greg Hanover, CEO of Liveops and Tricia Yankovich, SVP of People & Human Resources at Five9

When: Wednesday February 24^th at 11 AM PST

To learn more about the first Five9 Business Value Webinar, click here.

About Five9

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating more than six billion customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable,

FAQ

What is the Five9 virtual event series about?

The Five9 virtual event series aims to empower customer experience leaders to utilize technology for enhancing service in 2021.

When does the first Five9 webinar take place?

The first Five9 webinar is scheduled for January 28, 2021.

What topics will be covered in the Five9 industry expert webinars?

Topics will include modernization initiatives for contact centers, digital engagement strategies, and methods to enhance agent productivity.

Who are the speakers at the Five9 webinars?

Speakers include industry analysts and Five9 executives, such as Kate Leggett from Forrester Research and Greg Hanover, CEO of Liveops.

What is the goal of the Five9 event series?

The goal is to help businesses adapt to the evolving customer service landscape through technology and innovative strategies.