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FIVE9, INC. - FIVN STOCK NEWS

Welcome to our dedicated page for FIVE9 news (Ticker: FIVN), a resource for investors and traders seeking the latest updates and insights on FIVE9 stock.

Five9, Inc. (NASDAQ: FIVN) is a leading provider of cloud contact center software that empowers digital enterprises to engage with their customers effectively. Headquartered in Sunnyvale, California, Five9 facilitates over three billion customer interactions annually through its robust and innovative platform.

The company's core offering, the Virtual Contact Center (VCC) platform, combines essential telephony functionalities with advanced omnichannel engagement tools. This cloud-native solution supports customer service, sales, and marketing engagements, allowing businesses to deliver exceptional personalized experiences.

Key features of the Five9 platform include omnichannel routing, analytics, workforce optimization (WFO), and artificial intelligence (AI). These components work synergistically to enhance agent productivity and drive tangible business results. The platform is designed to be reliable, secure, compliant, and scalable, making it suitable for organizations of all sizes.

In recent news, Five9 announced a partnership with Playvox, the leading provider of Workforce Engagement Management (WEM) solutions. This collaboration has integrated Playvox's comprehensive Workforce Management (WFM) solution into the Five9 Intelligent Cloud Contact Center, offering seamless technology integration and real-time business insights.

The Five9 Intelligent CX Platform leverages AI and automation to transform customer interactions, providing tools for digital self-service, agent assist technology, and workflow automation. With over 2,500 organizations worldwide using its solutions, Five9 stands out as a critical partner in the digital transformation of customer engagement.

Five9's commitment to innovation and customer satisfaction is evident in its extensive partner ecosystem, which includes over 1,000 partners. The company's focus on practical AI, automation, and journey analytics underscores its mission to create fluid and impactful customer experiences.

For more information, visit www.five9.com.

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Five9, Inc. (NASDAQ:FIVN) announces its participation in several upcoming investor conferences.
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Five9, a leading provider of cloud contact center software, reported strong first quarter results with revenue growing 20% YoY to a record $218.4 million. LTM Enterprise Subscription Revenue grew by 31% and LTM International Revenue grew by 48%. GAAP operating cash flow was $33.4 million, a record for the company. Five9 expects revenue for the full year 2023 to be in the range of $906.0 to $909.0 million.
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Five9, Inc. (NASDAQ: FIVN) has scheduled its first quarter 2023 financial results conference call for May 4, 2023, at 4:30 p.m. Eastern Time. Participants can register for the Zoom Video webinar via the link provided. A replay will be available approximately two hours post-event on the Investor Relations section of Five9's website. The company offers the Intelligent CX Platform, which includes solutions for customer experience management, ensuring robust performance for over 2,500 organizations globally. The platform integrates AI, automation, and analytics to enhance customer interactions.

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Five9 announces the integration of Five9 Workflow Automation (WFA) with every CCaaS seat. This enhancement allows new and existing Five9 customers to create automated and cohesive customer journeys in a low-code/no-code environment. The updated WFA, now a standard offering, improves business agility and boosts agent productivity. Features include an Automation Studio for non-technical users to create workflows and a Solutions Catalog showcasing use cases for streamlined operations. Five9 aims to enhance customer experiences by connecting contact centers to enterprise systems seamlessly.

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Five9 (NASDAQ: FIVN) has announced the launch of Agent Assist 2.0 with AI Summary, utilizing OpenAI's technology to enhance call center automation. This solution generates customer call transcripts quickly, reducing manual work significantly. The new version eliminates the need for prior model training, allowing for efficient summarization of conversations. This innovation aims to democratize AI applications in customer service, making them affordable for various contact centers. Initial customer feedback has been positive, indicating improved efficiency and customer experience.

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Five9 has launched a new version of its Adapter for Microsoft Dynamics 365, now supporting Channel Integration Framework (CIF) 2.0. This integration allows agents to handle voice and digital interactions seamlessly within the Dynamics 365 platform, enhancing customer experiences. The partnership with Microsoft aims to improve the efficiency of customer service by enabling real-time management of inquiries across various channels, including voice, email, and chat. With over 2,500 customers globally, Five9 delivers cloud contact center solutions focused on digital engagement and workforce optimization.

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FAQ

What is the current stock price of FIVE9 (FIVN)?

The current stock price of FIVE9 (FIVN) is $42.63 as of December 20, 2024.

What is the market cap of FIVE9 (FIVN)?

The market cap of FIVE9 (FIVN) is approximately 3.1B.

What does Five9, Inc. do?

Five9, Inc. provides cloud contact center software that enables digital customer service, sales, and marketing engagement.

What is the Virtual Contact Center (VCC) platform?

The VCC platform combines telephony functionalities with omnichannel engagement tools for a unified cloud contact center solution.

How many customer interactions does Five9 facilitate annually?

Five9 facilitates over three billion customer interactions annually.

What recent partnership has Five9 announced?

Five9 recently partnered with Playvox to integrate its Workforce Management (WFM) solution into the Five9 Intelligent Cloud Contact Center.

What are some key features of the Five9 platform?

Key features include omnichannel routing, analytics, workforce optimization, and AI to boost agent productivity and business results.

Is the Five9 platform scalable and secure?

Yes, the Five9 platform is designed to be reliable, secure, compliant, and scalable.

How many organizations use Five9's solutions?

Over 2,500 organizations worldwide use Five9's solutions.

How does Five9 use AI in its platform?

Five9 integrates practical AI for digital self-service, agent assist technology, workflow automation, and journey analytics.

Where is Five9 headquartered?

Five9 is headquartered in Sunnyvale, California.

How can I get more information about Five9?

For more information, visit their website at www.five9.com.

FIVE9, INC.

Nasdaq:FIVN

FIVN Rankings

FIVN Stock Data

3.14B
74.61M
0.76%
116.9%
9.26%
Software - Infrastructure
Services-computer Processing & Data Preparation
Link
United States of America
SAN RAMON