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Five9, Inc. (NASDAQ: FIVN) is a leading provider of cloud contact center software that empowers digital enterprises to engage with their customers effectively. Headquartered in Sunnyvale, California, Five9 facilitates over three billion customer interactions annually through its robust and innovative platform.
The company's core offering, the Virtual Contact Center (VCC) platform, combines essential telephony functionalities with advanced omnichannel engagement tools. This cloud-native solution supports customer service, sales, and marketing engagements, allowing businesses to deliver exceptional personalized experiences.
Key features of the Five9 platform include omnichannel routing, analytics, workforce optimization (WFO), and artificial intelligence (AI). These components work synergistically to enhance agent productivity and drive tangible business results. The platform is designed to be reliable, secure, compliant, and scalable, making it suitable for organizations of all sizes.
In recent news, Five9 announced a partnership with Playvox, the leading provider of Workforce Engagement Management (WEM) solutions. This collaboration has integrated Playvox's comprehensive Workforce Management (WFM) solution into the Five9 Intelligent Cloud Contact Center, offering seamless technology integration and real-time business insights.
The Five9 Intelligent CX Platform leverages AI and automation to transform customer interactions, providing tools for digital self-service, agent assist technology, and workflow automation. With over 2,500 organizations worldwide using its solutions, Five9 stands out as a critical partner in the digital transformation of customer engagement.
Five9's commitment to innovation and customer satisfaction is evident in its extensive partner ecosystem, which includes over 1,000 partners. The company's focus on practical AI, automation, and journey analytics underscores its mission to create fluid and impactful customer experiences.
For more information, visit www.five9.com.
Five9, Inc. (NASDAQ: FIVN), a leading cloud contact center software provider, will announce its first quarter 2022 financial results during a conference call on April 28, 2022, at 4:30 p.m. Eastern Time. Interested participants can register for the Zoom Video webinar via the company's investor relations website. The Five9 Intelligent Cloud Contact Center serves over 2,500 customers and facilitates billions of call minutes annually, focusing on enhancing customer experiences through innovative cloud solutions.
Cresta and Five9 have announced a real-time integration facilitated by Five9 VoiceStream, enhancing customer engagement in contact centers. This partnership allows Cresta customers to access Five9's AI-driven platform seamlessly while Five9 invests in Cresta's Series C funding. The integration aims to remove technical barriers, enabling better customer experiences (CX) through real-time AI guidance for agents and visibility for managers. Five9's VoiceStream API supports secure, modern cloud integrations, enhancing productivity and overall customer satisfaction.
Five9, Inc. (NASDAQ:FIVN), a leading cloud contact center software provider, announced its participation in the Morgan Stanley Technology, Media and Telecom Conference on March 7 at 2:25 PM Pacific Time. The event will feature a presentation by management team members. Investors can access the webcast via the company's investor relations website. Five9 facilitates over nine billion call minutes annually with its intelligent contact center solutions, enhancing agent productivity and customer experience.
Five9, Inc. (NASDAQ:FIVN) reported strong performance for Q4 and the full year 2021, with revenues rising by 36% year-over-year to $173.6 million in Q4 and 40% for the year to $609.6 million. Despite a GAAP net loss of $53 million for 2021, non-GAAP net income increased to $82.2 million, reflecting growth in enterprise subscription revenue, which surged 51%. Adjusted EBITDA decreased to 18.1% of revenue for the year, while the operating cash flow fell to $28.5 million. CEO Rowan Trollope highlighted the success of AI and product innovations in driving enterprise adoption.
Five9, Inc. (NASDAQ: FIVN) announced its fourth-quarter and fiscal year 2021 financial results conference call scheduled for February 23, 2022, at 4:30 p.m. Eastern Time. Participants can register for the Zoom webinar through their website. As a leading provider of intelligent cloud contact center solutions, Five9 supports over 2,000 customers globally, managing billions of call minutes each year. The company emphasizes its reliable, secure, and scalable platform designed to enhance productivity and boost customer loyalty.
Five9 (NASDAQ: FIVN) has partnered with professional golfer Max Homa as their brand ambassador. Homa, a three-time PGA Tour winner, will represent Five9 during events to enhance brand awareness and customer engagement. This multiyear collaboration includes Homa wearing the Five9 logo and participating in key events such as the 2022 Sales Kickoff in Las Vegas. Five9 aims to leverage this partnership to foster connections in an increasingly remote world, aligning with their mission to deliver superior customer experiences.
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