Five9’s GenAI Studio Named as a Best New Product of 2024 for Industry Excellence
Five9's GenAI Studio has been named a Best New Product by the 2024 BIG Awards for Business, recognizing its innovative contribution to contact center technology. Launched in March 2024, GenAI Studio enables organizations to customize general-purpose Generative AI models for specific contact center needs, addressing a important gap in the market where most solutions only offer pre-defined models.
The award, presented by the Business Intelligence Group, acknowledges Five9's role in transforming customer experience (CX) by creating a solution where automation and human connection seamlessly intersect. This recognition comes at a time when demand for AI-powered solutions in contact centers is reaching unprecedented levels.
GenAI Studio di Five9 è stato nominato come miglior nuovo prodotto dai 2024 BIG Awards for Business, riconoscendo il suo contributo innovativo alla tecnologia dei contact center. Lanciato a marzo 2024, GenAI Studio consente alle organizzazioni di personalizzare modelli di Intelligenza Artificiale Generativa di uso generale per esigenze specifiche del contact center, colmando un'importante lacuna nel mercato dove la maggior parte delle soluzioni offre solo modelli predefiniti.
Il premio, presentato dal Business Intelligence Group, riconosce il ruolo di Five9 nel trasformare l'esperienza del cliente (CX) creando una soluzione dove automazione e connessione umana si intrecciano perfettamente. Questo riconoscimento arriva in un momento in cui la domanda di soluzioni basate sull'IA nei contact center sta raggiungendo livelli senza precedenti.
GenAI Studio de Five9 ha sido nombrado Mejor Nuevo Producto por los 2024 BIG Awards for Business, reconociendo su contribución innovadora a la tecnología de los centros de contacto. Lanzado en marzo de 2024, GenAI Studio permite a las organizaciones personalizar modelos de Inteligencia Artificial Generativa de uso general para necesidades específicas de los centros de contacto, abordando una importante brecha en el mercado donde la mayoría de las soluciones solo ofrecen modelos predefinidos.
El premio, presentado por el Business Intelligence Group, reconoce el papel de Five9 en la transformación de la experiencia del cliente (CX) al crear una solución donde la automatización y la conexión humana se entrelazan perfectamente. Este reconocimiento llega en un momento en que la demanda de soluciones impulsadas por IA en los centros de contacto alcanza niveles sin precedentes.
Five9의 GenAI Studio가 2024 BIG Awards for Business에서 최고의 신제품으로 선정되어 고객 센터 기술에 대한 혁신적인 기여를 인정받았습니다. 2024년 3월에 출시된 GenAI Studio는 조직이 특정 고객 센터 필요에 맞춰 일반 목적의 생성적 AI 모델을 사용자 정의할 수 있도록 하여, 대부분의 솔루션이 미리 정의된 모델만 제공하는 시장의 중요한 격차를 메우고 있습니다.
이 상은 Business Intelligence Group이 수여했으며, 고객 경험(CX)을 변화시키는 데 있어 Five9의 역할을 인정합니다. 자동화와 인간의 연결이 완벽하게 교차하는 솔루션을 만들어내면서 말이죠. 이 인식은 고객 센터에서 AI 기반 솔루션에 대한 수요가 전례 없는 수준에 도달하고 있는 시점에 이루어졌습니다.
GenAI Studio de Five9 a été nommé Meilleur Nouveau Produit aux 2024 BIG Awards for Business, reconnaissant sa contribution innovante à la technologie des centres de contact. Lancé en mars 2024, GenAI Studio permet aux organisations de personnaliser des modèles d'IA Générative à usage général pour des besoins spécifiques des centres de contact, comblant une lacune importante sur le marché où la plupart des solutions n'offrent que des modèles prédéfinis.
Ce prix, présenté par le Business Intelligence Group, reconnaît le rôle de Five9 dans la transformation de l'expérience client (CX) en créant une solution où l'automatisation et la connexion humaine se croisent parfaitement. Cette reconnaissance intervient à un moment où la demande de solutions alimentées par l'IA dans les centres de contact atteint des niveaux sans précédent.
Five9s GenAI Studio wurde bei den 2024 BIG Awards for Business als Bestes Neues Produkt ausgezeichnet und erkennt damit seinen innovativen Beitrag zur Technologie der Kontaktzentren an. Das im März 2024 lancierte GenAI Studio ermöglicht es Organisationen, allgemeine Generative AI-Modelle an spezifische Bedürfnisse von Kontaktzentren anzupassen und schließt eine wichtige Marktlücke, in der die meisten Lösungen nur vordefinierte Modelle anbieten.
Der Preis, der von der Business Intelligence Group verliehen wurde, würdigt Five9s Rolle bei der Transformation der Kundenerfahrung (CX), indem eine Lösung geschaffen wird, in der Automatisierung und menschliche Verbindung nahtlos ineinander greifen. Diese Anerkennung erfolgt zu einem Zeitpunkt, an dem die Nachfrage nach KI-gestützten Lösungen in Kontaktzentren bisher ungeahnte Höhen erreicht.
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In a year defined by transformative ideas, Five9’s GenAI Studio Is Recognized for Leading Contact Centers into the Next Frontier
“We are deeply honored to be recognized for our GenAI Studio offering, a reflection of our team's unwavering commitment to redefining the New CX—where automation and human connection seamlessly intersect,” said Niki Hall, CMO of Five9. “This award inspires us to continue driving innovation and delivering on our promise to transform customer experience (CX) for the future, especially at a time when the demand for AI-powered solutions is at an all-time high.”
Companies today are eager to implement Generative AI within their contact centers, to inform and improve customer and agent experiences. However, many face challenges at implementation, as most readily available solutions only come with pre-defined models and prompts that do not align with their specific needs. Launched in March of this year, GenAI Studio allows organizations to take general purpose, off-the-shelf Generative AI models and customize them for the specifications of their contact center.
“For thirteen years, the BIG Awards for Business spotlight those whose innovative spirit, commitment to progress, and resilience are not only advancing their fields but inspiring a global movement,” said Russ Fordyce, CEO of the Business Intelligence Group. “Congratulations to Five9 for driving forward the future of AI in the contact center through industry-first solutions such as GenAI Studio.”
To learn more about this award recognition, or GenAI Studio, see here: https://www.five9.com/products/capabilities/gen-ai-studio.
About Five9
The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by 2,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.
For more information, visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, business executives—those with experience and knowledge—judge the programs. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241120449461/en/
Hannah Blackington
Corporate Communications Director, Five9
Press@five9.com
Maria Jimenez
Chief Nominations Officer
Business Intelligence Group
+1 909-529-2737
jmaria@bintelligence.com
Source: Five9
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