Five9 Partners with Cresta to Deliver AI-Driven Real-Time Intelligence

Rhea-AI Summary

Cresta and Five9 have announced a real-time integration facilitated by Five9 VoiceStream, enhancing customer engagement in contact centers. This partnership allows Cresta customers to access Five9's AI-driven platform seamlessly while Five9 invests in Cresta's Series C funding. The integration aims to remove technical barriers, enabling better customer experiences (CX) through real-time AI guidance for agents and visibility for managers. Five9's VoiceStream API supports secure, modern cloud integrations, enhancing productivity and overall customer satisfaction.

Positive

• Successful integration of Cresta's AI-driven real-time intelligence with Five9 enhances customer experience.
• Five9's investment in Cresta's Series C funding indicates confidence in Cresta's growth and technology.

Negative

• None.

Cresta and Five9 Announce Real-Time Integration Powered by Five9 VoiceStream.

SAN FRANCISCO, March 18, 2022 /PRNewswire/ -- Cresta, the leader in Real-Time Intelligence for the contact center, today announced it has accredited its real-time integration with Five9 (NASDAQ: FIVN) the industry-leading cloud contact center platform. The integration allows Cresta customers to connect into the Five9 AI driven customer engagement platform and allows Five9 customers to easily implement Cresta's advanced AI-driven real-time intelligence layer, removing technical barriers and increasing overall value from both solutions. As a part of this partnership, Five9 has also invested in Cresta's Series C funding.

"Cresta helps teams in contact centers drive better customer experience CX."

Cresta helps teams in contact centers drive better customer experience CX, ensure compliance, and unlock revenue opportunities with its AI-driven, real-time coaching platform for agents providing dynamic, live guidance based on the best practices of top performers. Cresta also provides real-time visibility for managers to see and track every conversation and agent progress. As a result, Cresta helps teams improve their performance, increase CSAT and RPC, lowering average handle time (AHT), and in turn boost customer satisfaction and experience.

The Five9 platform provides a variety of open APIs for customers and partners. Specifically, the VoiceStream API is a developer-friendly, modern cloud-to-cloud real-time media streaming API enabling frictionless integrations with partners and securely protecting customers' voice data. Five9 VoiceStream helps customers, partners and system integrators leverage the power of real-time voice and add a broad range of value-added applications on top of the Five9 platform.

"We are so excited to be working with Five9 as an accredited and integrated partner," said Zayd Enam, CEO and Co-founder of Cresta. "Five9 has solved one of the most challenging aspects of contact center technology with VoiceStream; making real-time integration easy, reliable, and secure rather than a cost and time barrier to adopting new technologies. As integrated solutions, we can deliver on the promise of better CX in real-time." 

"We are thrilled to partner with Cresta," says Rowan Trollpe, CEO, Five9.  "Five9's first commitment is to deliver better customer experiences. This means investing in our own AI and Automation platform and working with leading partners like Cresta who want to build on top of our platform to bring additional use cases to customers."

To learn more about Cresta and Five9, please visit the Cresta listing in the Five9 CX Marketplace.

About Cresta
Cresta makes every customer interaction excellent. Cresta turns real-time intelligence into real-time action to make the contact center smarter – and every agent and manager more productive.  Powering customer experiences for companies like CarMax, Blue Nile, Earthlink, Intuit, and Porsche, Cresta is real-time AI for the real world.

For more information, please visit: https://cresta.com.

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Media Contact: 
press@cresta.com 

About Five9 
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.  
For more information, visit www.five9.com.  

Engage with us: Twitter, LinkedIn, Facebook, Blog, Dare to Reimagine podcast.  

Media Contact: 
Five9 
Allison Wilson 
352-502-9539 
Allison.wilson@five9.com

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SOURCE Cresta

FAQ

What is the significance of Cresta's partnership with Five9 for FIVN stockholders?

The partnership enhances Five9's service offerings, potentially increasing customer satisfaction and retention, positively impacting FIVN stock.

How does the integration with Five9 benefit Cresta's operations?

Cresta's integration with Five9 allows for improved customer engagement and operational efficiency through real-time AI insights.

What role does Five9's VoiceStream play in the integration with Cresta?

VoiceStream provides a secure, modern API facilitating seamless real-time voice integration, enhancing the overall user experience.

When was the announcement of the Five9 and Cresta partnership made?

The partnership was announced on March 18, 2022.