Five9 Expands Partner Network and Welcomes Assist Digital in the Partner Ecosystem in the European Market

Rhea-AI Summary

Five9 (FIVN) strengthens its European partner ecosystem by adding CX-Specialist Assist Digital as a new partner, enhancing its solution distribution in the DACH and BeNeLux regions. Assist Digital, with its headquarters in Milan, Italy, and more than 5,500 employees across 22 locations in Europe, provides valuable support in customer experience services and the integration of modern technologies. The partnership aims to improve customer loyalty and satisfaction through the combination of human and artificial intelligence. This collaboration expands Five9's geographical reach and customer base, while also providing valuable input for the further development of its CCaaS solution.

Positive

• Strengthening of European partner ecosystem
• Enhanced solution distribution in DACH and BeNeLux regions
• Valuable support in customer experience services and modern technology integration
• Improvement in customer loyalty and satisfaction
• Expansion of geographical reach and customer base

Negative

• None.

MUNICH & LEIPZIG, Germany--(BUSINESS WIRE)-- Five9, the provider of the Intelligent CX Platform, today announced that it gained CX-Specialist Assist Digital as a new partner. With this addition, Five9 made its European partner ecosystem even stronger. In particular with converneo GmbH, a Leipzig-based subsidiary of Assist Digital, the CX-platform specialist benefits from comprehensive know-how when it comes to the integration of solutions and the support of sales activities.

The goal for Five9 is to distribute its solution in the DACH and BeNeLux regions primarily through partners. With Assist Digital, a well-known provider of digital CX-Services with headquarters in Milan, Italy, and more than 5,500 employees across 22 locations in Europe, Five9 now added powerful support in the partner network. Assist Digital, a pan-European company, supports global brands in realizing optimal digital customer experiences throughout the entire customer lifecycle – from marketing to sales to customer service. Key is the combination of human and artificial intelligence to generate a value add from every single customer interaction. To improve customer loyalty and satisfaction, Assist Digital combines creativity with data, processes and technology such as the CCaaS solution from Five9.

The company provides a lot of services around customer experience, including consulting, design, operations, technology and advanced AI solutions. When selecting the new partner, Five9 was particularly impressed by the fact that the German subsidiary converneo offers comprehensive expertise in the area of service centers and the implementation of modern technologies to optimize customer services – all within the Assist Digital network throughout Europe.

Value Added partnership for both sides

"For us, one of the key advantages of the relationship with Assist Digital is their expertise in terms of integration and orchestration. With their help, we can integrate a cloud-based solution like ours even more easily and quickly for our customers," explains Roland Lunck, Senior Director Partner DACH / BENELUX and NORDICS at Five9. "In addition, the experts at Assist Digital, who already have numerous in-house developments in the call and contact center sector, can customize our solution for specific customer requests, for example with orchestration and reporting tools or with special customizing in terms of appearance."

At the same time, Five9 also expects Assist Digital to provide valuable input for the further development of its own CCaaS solution. Assist Digital is the perfect partner for Five9 to continue on its European growth path and realize cross-border projects. Thanks to Assist Digital's numerous subsidiaries in Europe, Five9 can now better serve customers who want to use the company's CCaaS solution at several locations on the continent. One advantage that should not be underestimated is that Assist Digital employees often speak the customer's language and there is sometimes already a contractual and therefore trust-based relationship in the respective region.

Furthermore, Five9 is not only expanding its geographical radius through the cooperation, but also its customer base. Together, the new partners can tackle projects with a larger volume. On the other hand, the relationship makes it easier to participate in public tenders, which often require a certain minimum turnover.

"The relationship is also a huge win for both sides from a sales perspective, because we do sales for each other. If we lack the necessary implementation power for a major project, Assist Digital supports us," comments Roland Lunck. Fokko Baars, Senior Account Manager at Assist Digital, adds: "We are also a sought-after contact for customers when it comes to selecting suitable solutions and making recommendations. And of course, we bring Five9 into the conversation as soon as it fits - and we can often do that because the scope of the Five9 platform is far-reaching."

About Five9:

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact center performance, and elevate your business to deliver better business outcomes and Bring Joy to CX™. Our cloud-native, scalable, and secure platform includes contact center; omnichannel engagement; Workforce Engagement Management; extensibility through more than 1,400 partners; and innovative, practical AI, automation, and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 2,500 organizations worldwide.

For more information, visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog

About Assist Digital

Assist Digital combines human and artificial intelligence to transform every customer contact into an experience with added value. Across Europe, we provide services around customer service excellence, BPO, technology consulting, UX design and development. Our services help you to significantly increase customer service productivity by simplifying and automating workflows. As a pan-European CX provider, the Assist Digital Group is now represented in 11 countries with 22 branches, competence, and contact centers and more than 5,500 employees.

Further information can be found at www.assistdigital.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20231207243257/en/

Suzie Linville

Corporate Communications Manager, Five9

Suzie.Linville@five9.com

Source: Five9

FAQ

What is the name of the new partner added by Five9?

Five9 has added CX-Specialist Assist Digital as a new partner.

Where is Assist Digital headquartered?

Assist Digital is headquartered in Milan, Italy.

How many employees does Assist Digital have across Europe?

Assist Digital has more than 5,500 employees across 22 locations in Europe.

What is the goal of Five9 in adding Assist Digital as a partner?

Five9 aims to distribute its solution in the DACH and BeNeLux regions primarily through partners, with the assistance of Assist Digital.

What are the key services provided by Assist Digital?

Assist Digital provides services around customer experience, including consulting, design, operations, technology, and advanced AI solutions.

How does the partnership with Assist Digital benefit Five9?

The partnership with Assist Digital expands Five9's geographical reach and customer base, while also providing valuable input for the further development of its CCaaS solution.

What is the advantage of the relationship with Assist Digital in terms of integration and orchestration?

One of the key advantages of the relationship with Assist Digital is their expertise in terms of integration and orchestration, helping to integrate a cloud-based solution like Five9's more easily and quickly for customers.

How does the relationship with Assist Digital make it easier for Five9 to participate in public tenders?

The relationship with Assist Digital makes it easier for Five9 to participate in public tenders, which often require a certain minimum turnover.

What is the expected benefit for both sides from a sales perspective?

The relationship is a huge win for both sides from a sales perspective, as they do sales for each other and support each other in major projects.

How does the partnership with Assist Digital expand Five9's customer base?

The partnership with Assist Digital expands Five9's customer base and allows them to tackle projects with a larger volume.

What is the role of Assist Digital in providing recommendations to customers?

Assist Digital is a sought-after contact for customers when it comes to selecting suitable solutions and making recommendations.

How does the partnership with Assist Digital benefit both parties in terms of language and trust-based relationships?

The partnership with Assist Digital benefits both parties as its employees often speak the customer's language and have a trust-based relationship in the respective region.

What is the main focus of the collaboration between Five9 and Assist Digital?

The main focus of the collaboration is to improve customer loyalty and satisfaction through the combination of human and artificial intelligence.

What is the geographical focus of the partnership between Five9 and Assist Digital?

The partnership focuses on distributing solutions in the DACH and BeNeLux regions primarily through partners.

What is the potential benefit of the partnership for Five9 in terms of customer service optimization?

The partnership with Assist Digital provides expertise in the implementation of modern technologies to optimize customer services.

How does the partnership with Assist Digital contribute to the further development of Five9's CCaaS solution?

The partnership with Assist Digital provides valuable input for the further development of Five9's CCaaS solution.

How does the partnership with Assist Digital expand the scope of the Five9 platform?

The partnership with Assist Digital expands the scope of the Five9 platform and allows for customization for specific customer requests.

What is the expected outcome of the partnership between Five9 and Assist Digital?

The partnership is expected to expand geographical reach, customer base, and the scope of the Five9 platform, while improving customer loyalty and satisfaction.

What are the key advantages of the relationship with Assist Digital for Five9?

The key advantages of the relationship with Assist Digital include expertise in integration and orchestration, support in public tenders, and expansion of customer base.

How does the partnership with Assist Digital benefit both parties in terms of sales?

The partnership with Assist Digital benefits both parties from a sales perspective, as they do sales for each other and support each other in major projects.

What is the main focus of the partnership between Five9 and Assist Digital?

The main focus of the partnership is to improve customer loyalty and satisfaction through the combination of human and artificial intelligence.