Five9 Announces Annual Virtual Customer Experience (CX) Summit Canada

Rhea-AI Summary

Five9 announced its annual CX Summit Canada on December 1, 2022, aimed at guiding Canadian businesses in migrating contact centers to the cloud. The event will feature discussions on the challenges of adopting cloud solutions, including system integration and security. A panel of industry leaders, including representatives from Teladoc Health, will share insights on future contact center trends. The summit emphasizes the importance of cloud migration for improving customer experience and operational efficiency, crucial for retaining customer loyalty in today's digital landscape.

Positive

• Five9 hosts CX Summit Canada to address cloud migration challenges and strategies.
• Brings together industry experts to share insights and best practices.
• Focus on improving customer experience through cloud technology.

Negative

• Many Canadian contact centers remain on-premises, slow to adopt cloud strategies.

The Canadian event will bring together industry experts, customers, and partners to explore how businesses can make the change migrating off-premises to the cloud.

SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9, a leading provider of the intelligent cloud contact center, announced today it is hosting its annual CX Summit Canada on December 1, 2022, followed by in-person networking events in Toronto, Montreal and Calgary. CX Summit Canada will explore industry trends, strategies, and new solutions to move Canadian enterprises forward in migrating on-premises contact centres into the cloud.

A think tank discussion with Frost & Sullivan, commissioned by Five9, revealed many Canadian contact centres are still on-premises and slow to adopt cloud migration strategies. During the discussion business leaders in Canada shared their thoughts on the benefits of migrating to the cloud versus staying on-premises, but noted that many challenges are slowing them down, including integrating systems and applications, security, and addressing IT needs for remote workers.

CX Summit Canda will address these topics and demonstrate solutions that make moving to the cloud easier and more cost effective, while enabling contact centre agents and customers to have a better experience.

“Canadian organizations need to offer great customer experience consistently, and on-premises systems no longer enable the quick satisfaction customers demand. The rise of digital technology has empowered customers,” said Jon Arnold, Principal of J Arnold & Associates. “While there are challenges in the Canadian market slowing down the switch, migrating to a cloud solution enables efficiency and automation to speed up customers' requests while keeping agents happy and informed and resulting in customer loyalty.”

Arnold will join an esteemed ensemble of experts as part of a packed agenda including:

• A panel of experts from Unity Connected, Online Business Systems and ServiceNow, discuss 2023 Contact Centre Predictions and why now is the time to move to the cloud
• Customer Spotlight with Teladoc Health, where participants will gain insights on driving success in the contact center from Teladoc Health Senior Director of Enterprise Demand Planning Andrea Brown
• What’s New, What’s Next in Canada’s Product Roadmap
• How AI and Analytics Boost Customer and Employee Loyalty

This year’s virtual summit is bringing back in-person gatherings following the closing session in

• Toronto: Ritz Bar in the Ritz Carlton in downtown Toronto 6:00-8:00pm
• Montreal: Bier Markt Montréal, 6:00-8:00pm
• Calgary: Barcelona Tavern, 5:00-8:00pm

In addition to presentations by Canadian influencers, Five9 customers and partners, executive keynotes will include:

• Incoming CEO Mike Burkland, who will talk about his vision for the company’s future
• SVP of international sales Nick Delis, who will discuss how to create success migrating your contact centre to the cloud
• EVP of Product Management Callan Schebella and EVP of Cloud Operations Panos Kozanian who will share the product roadmap for Canada
• Five9 CMO Genefa Murphy will show how digitally transforming your contact centre will help your company accomplish your business goals.

“Today’s customers expect something different when it comes to service and moving to the cloud is a must if Canadian companies want to provide the ultimate customer experience," said Genefa Murphy, CMO at Five9. “Businesses need to build through the eyes of the customer. Consumers expect choice. Moving your contact centre to the cloud, enabling AI and automating processes are just a few ways to provide an experience that creates loyalty, and we are excited to explore these topics and strategies at CX Summit Canada.”

To learn more about the 2022 Five9 Canada CX Summit and reserve your spot, click here.

About Five9:

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty. For more information visit: www.five9.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20221123005127/en/

Suzie Linville

Five9

Suzie.linville@five9.com

720.951.2717

Source: Five9, Inc.

FAQ

What is the CX Summit Canada hosted by Five9?

The CX Summit Canada is an event focusing on cloud migration and customer experience in contact centers, taking place on December 1, 2022.

When is the CX Summit Canada event?

The CX Summit Canada will occur on December 1, 2022.

What are the main topics discussed at the CX Summit Canada?

The summit will cover cloud migration challenges, industry trends, and strategies to enhance customer experience.

What challenges do Canadian contact centers face in cloud migration?

Challenges include system integration, security, and addressing IT needs for remote workers.

Who are some of the speakers at the CX Summit Canada?

Speakers include industry leaders from Teladoc Health and executives from Five9 discussing future trends and insights.