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Five9 and Deloitte Canada Team Up to Deliver Cloud-Based Contact Center Solutions to the Canadian Market
Rhea-AI Impact
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Rhea-AI Sentiment
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Rhea-AI Summary
Five9 has announced a strategic partnership with Deloitte Canada to enhance customer experience and support its growth in the Canadian market. This collaboration will leverage Five9's Intelligent Cloud Contact Center within Deloitte's Future of Service Practice, providing comprehensive contact center solutions. Five9's investments include new data centers in Canada to meet local regulations and expanding its field services teams. The partnership aims to address rising demand for Cloud Contact Center as a Service (CCaaS) solutions and drive innovation in customer engagement.
Positive
Expansion of partnership with Deloitte Canada to enhance customer experience.
Five9's recent investments support growth in the Canadian market.
Introduction of Canadian data centers to comply with local data privacy regulations.
Increase in local field services teams to better serve Canadian businesses.
Negative
None.
The strategic agreement builds upon investments Five9 has made to support its rapidly growing Canadian market and to deliver an enhanced experience to customers.
SAN RAMON, Calif.--(BUSINESS WIRE)--
Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, announced an enhanced strategic agreement with Deloitte Canada, an independent firm under the Deloitte brand that provides a broad range of integrated services and world-class capabilities to public and private clients spanning multiple industries.
The expanded collaboration will drive customer experience transformation, as Five9 continues to expand its international footprint, and closely aligns Five9 and Deloitte Canada’s proven success in partnering with Canadian companies to meet the growing demand for digital age networking and Cloud Contact Center as a Service (CCaaS).
Deloitte Canada will feature the Five9 Intelligent Cloud Contact Center as part of its Future of Service Practice, providing end-to-end contact center solutions and services across strategy, architecture, and implementation. The Five9 platform will provide Deloitte Canada’s clients access to digital channels, contact center analytics, workflow automation, workforce optimization, and practical AI to help create more human customer experiences, engaged and empowered contact center agents, and ultimately help deliver tangible business results.
Deloitte Canada is a leader in customer experience implementation, and Five9 is highly rated by customers for its solutions and superior after sales quality of service and customer satisfaction. This strategic agreement will amplify existing sales and solutions enablement resources in the Canadian market, and Deloitte Canada will invest in building a Five9 Center of Excellence within Canada focused on leveraging the Five9 platform to drive innovation for the contact center of the future.
“Contact centers have become a vital channel for organizations to strengthen their customer relationships and accelerate business transformation,” said Bruce Derraugh, Canadian Practice Leader, Deloitte. “We are expanding our Canadian Future of Service Consulting team that is dedicated to helping our clients leverage modern CCaaS solutions, and we look forward to working closely with Five9 to help our clients maximize the value of their CX solutions and drive successful transformation outcomes to meet their business objectives.”
There is a growing demand for CCaaS solutions, and this strategic agreement builds on recent investments Five9 has made to support its rapidly growing Canadian customer base. In 2020, Five9 rolled out two new Canadian data centers that support local data privacy regulations and augment the already available data centers in North America and EMEA. The Five9 field services teams have expanded to include additional Canadian-based Sales, Support, Professional Services, Cloud Infrastructure, Partner Ecosystem, and Customer Success teams that are helping Canadian companies embrace cloud innovation and meet the increased demand to deliver exceptional customer service.
“Canadian businesses have more choice than ever when it comes to cloud-based contact center services, and our partnership with Deloitte Canada will extend our ability to deliver a differentiated, secure, world-class experience for our customers,” said Steve Plunkett, Vice President, Global Systems Integrators, Five9. “We are excited about our partnership with Deloitte Canada and the business outcomes we will jointly drive for local enterprises’ ongoing success.”
About Five9
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.
What is Five9's recent strategic agreement with Deloitte Canada about?
Five9's agreement with Deloitte Canada focuses on enhancing customer experience and expanding its presence in the Canadian market through Cloud Contact Center as a Service (CCaaS) solutions.
How does the Five9 and Deloitte Canada partnership benefit customers?
The partnership will provide customers access to advanced contact center solutions, including digital channels and analytics, aimed at improving customer engagement and operational efficiency.
What infrastructure has Five9 established in Canada to support its growth?
Five9 has established two Canadian data centers to adhere to local data privacy laws and expanded its field services teams to enhance support for Canadian businesses.
What is the significance of the Five9 Intelligent Cloud Contact Center?
The Five9 Intelligent Cloud Contact Center delivers innovative solutions that improve customer experiences, empower agents, and drive business results, making it a key component of the partnership with Deloitte.
How does the Five9 partnership with Deloitte Canada align with market trends?
The partnership addresses the growing demand for CCaaS solutions, allowing companies to modernize their contact center operations and improve customer relations.
