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FICO's analysis of UK credit card payment data reveals sustained positive changes in consumer payment behavior post-pandemic. The study shows that consumers maintained healthier credit card payment patterns developed during COVID-19 lockdowns.

Key findings include: The percentage of overall credit card balance paid remains 5% higher than pre-pandemic levels, despite trending down from its 42% peak in May 2022. The proportion of consumers paying full balances increased steadily from June 2020, reaching 55% in December 2022, and stabilizing around 52% - significantly higher than the pre-pandemic 45%.

The analysis also shows fewer consumers paying less than the minimum due, dropping from 4.6% pre-pandemic to an average of 2.8% since January 2022. Direct debit payments increased from 40% to 45% during the pandemic and have maintained this level, though showing decline among newer customers.

A recent FICO survey reveals significant concerns about real-time payments (RTP) security among UK consumers. While 79% have sent and 73% have received RTP, nearly a quarter (23%) are uncertain about the adequacy of security checks in RTP processes.

The study, covering 12,000 individuals across 14 countries, shows UK adoption rates lagging behind global averages of 91% for sending and 89% for receiving. Only 35% of UK consumers consider RTP more secure than credit cards, compared to a 51% global average. Despite these concerns, 59% plan to maintain their RTP usage, while 28% intend to increase it.

To address these challenges, FICO recommends banks focus on education and communication through preferred channels, with 37% of UK consumers favoring bank apps for sensitive communications. FICO and Jersey Telecom have developed a new solution, FICO® Customer Communications Service Scam Signal, which recently won the Anti-Fraud Solution award.

A new FICO survey reveals concerning trends in Indonesia's real-time payments (RTP) scams, with 23% of consumers reporting financial losses in 2024, up from 19% in 2023. The most alarming finding shows high-value scam losses exceeding Rp 70 million (USD$4,300) jumped from 1% to 8% year-over-year.

Despite 93% of Indonesians trusting RTP security (above the 73% global average), the threat landscape is expanding. The survey found that 66% of respondents encountered scammer messages, while 57% knew friends or family who were scammed. RTP adoption remains strong, with 99% of consumers sending and 97% receiving such payments.

Looking forward, 59% of Indonesians plan to increase their RTP usage in the next 12 months, significantly higher than the 44% global average. The survey, conducted in 2024 across 1,001 Indonesian adults, highlights that 70% would view their bank more positively if it prevented suspected scam payments in real-time.

A FICO survey reveals alarming trends in real-time payment (RTP) scams in Indonesia, with 23% of consumers reporting financial losses in 2024, up from 19% in 2023. The study highlights a concerning increase in high-value scam losses exceeding Rp 70 million (USD$4,300), rising to 8% in 2024.

Despite 93% of Indonesians trusting RTP security (above the global average of 73%), the threat landscape is expanding. The survey found that 66% of Indonesians encountered scammer messages, and 57% knew friends or family who were scammed. RTP adoption remains strong, with 99% of consumers sending and 97% receiving real-time payments.

Indonesian consumers are calling for stronger protections, with 56% identifying better fraud detection systems as banks' most important action. Looking ahead, 59% expect to increase their RTP usage in the next 12 months, significantly above the global 44% average.

Fujitsu and FICO have announced a strategic partnership to expand FICO® Platform's Omni-Channel Engagement Capabilities in Japan starting July 2025, with plans for future regional expansion. The collaboration aims to enhance financial services through advanced analytics, fraud prevention, and smarter decisioning capabilities.

Under this partnership, Fujitsu will provide comprehensive support from consulting to system implementation, while FICO delivers technical expertise. The initiative targets Japanese financial institutions, focusing on meeting the challenges of an aging population and evolving workstyles.

The partnership combines Fujitsu's technological expertise and customer base with FICO's predictive analytics, fraud prevention, and decision management technologies, which are currently used by hundreds of leading companies globally. The collaboration aims to strengthen financial system stability and enhance user support in Japan's financial sector.

FICO's 2024 Bank Customer Experience Survey reveals a significant shift in UK banking preferences, with 75% of consumers ranking banking apps as their top or second most important factor for their primary bank account, while only 33% prioritize local branches. Traditional banks still dominate with 81.5% market share, compared to 12% for digital banks.

The study highlights a important balance between digital and human interaction: 80% of respondents value access to real people, and 64% consider customer service equally important as banking products. Age demographics show varying preferences, with over 50% of younger consumers prioritizing app quality compared to only 24% of those 65+.

Regarding communication preferences, consumers favor text messages for fraud alerts, ID verification, and payment notifications, while email is preferred for marketing and account updates. The research emphasizes that while apps are increasingly important, banks must maintain a strategic balance between digital solutions and human customer service, particularly during app outages.

Nationwide Building Society, the UK's third-largest mortgage provider, has successfully implemented FICO® Platform to revolutionize its credit decisioning process. The transformation involved migrating 1.5 million monthly credit decisions across mortgages, loans, and cards to a cloud-based system in just 7 months.

Key achievements include:

• 50% reduction in time to update decision components
• 30% faster implementation of new strategies
• Unified decision-making across multiple products
• Real-time credit limit adjustment capabilities

The migration has significantly improved operational efficiency and customer experience, leading to Nationwide ranking third in the UK for Net Promoter Scores and first among high-street financial services providers. For these achievements, Nationwide has won a 2025 FICO® Decision Award for Cloud Deployment.

FICO (NYSE: FICO) has announced the launch of its FICO Score Mortgage Simulator, now available through partnership with Xactus, the largest credit reseller. This innovative tool enables mortgage professionals to simulate potential changes in applicants' credit scores by running various credit event scenarios.

The simulator, built by FICO's analytics scientists using the FICO Score algorithm, supports simulations across one, two, or three bureaus and models potential changes to classic FICO Scores used in mortgage lending - FICO Score 2, 4, and 5. This unique capability allows lenders to see potential impacts of borrower actions on FICO Scores, helping them offer more favorable loan terms to customers.

Available through the Xactus360 platform, this tool is the only authorized simulation solution built using the FICO Score algorithm, which is used by 90% of top US lenders. The partnership aims to drive smarter lending decisions and improve customer service in the mortgage industry.

FICO (NYSE:FICO) has been awarded 12 new patents by the U.S. Patent and Trademark Office, strengthening its position in AI, machine learning, and decision management technology. The company's patent portfolio now includes 226 U.S. and foreign active patents, with 75 pending applications.

The new patents cover critical areas including: responsible AI measurement, enhanced data privacy, bias analysis in AI models, neural network optimization, facial recognition for authentication, cyber security threat monitoring, and predictive model score attribution. These innovations aim to improve decision-making across industries like financial services, healthcare, retail, and telecommunications.

Notably, FICO's Chief Analytics Officer Dr. Scott Zoldi has been credited as an inventor on 101 patents, with 40+ additional patent applications in process, demonstrating the company's commitment to AI innovation and technological advancement.