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HSBC UK and FICO have been awarded the FStech Award for Best Use of Data Analytics for implementing AI-powered optimization tools in credit line decisions. The collaboration enabled HSBC UK to provide more tailored credit offerings to customers while maintaining credit loss levels.

Using FICO Decision Optimiser, part of FICO Platform, HSBC UK developed eight action-effect models to forecast the impact of credit line increases on expected spend, balance build, revenue, and loss. The implementation allowed the bank to better align customer needs with growth plans and responsible lending criteria.

The solution enables processing of millions of variables, helping business users optimize complex decisions with competing objectives in minutes. The project demonstrates FICO's capability to enhance business outcomes through sophisticated decision strategies.

FICO's 2024 Scams Impact Survey reveals significant challenges for Indonesian banks as one-third of consumers hold banks accountable for scam-related losses. The survey shows that 34% of consumers blame either the sending bank (15%) or receiving bank (19%) for scam incidents.

Key findings include:

• 69% of consumers would file formal complaints if unsatisfied with their bank's scam response
• 12% would switch banks, while 8% would escalate to regulators
• 66% of consumers received suspicious messages in 2024, up 2% from 2023
• 57% reported friends or family being scammed, an 8% increase from previous year

Notably, while 59% of Indonesians believe banks should 'never' or 'only rarely' refund scam victims, 69% would view their bank positively for proactively blocking suspicious payments. The survey, conducted across 14 countries with 1,001 Indonesian respondents, highlights the growing importance of proactive fraud prevention in maintaining customer trust and loyalty.

FICO (NYSE: FICO) reports a significant 70% increase in users accessing their FICO® Score 8 for free via myFICO over the past year. The company's free FICO® Score program at myFICO.com/free has provided millions with credit health tools and education.

Key initiatives include:

• myFICO.com offering free FICO® Score 8 monitoring and credit education materials
• FICO® Score Open Access Program enabling score access through bank platforms
• FICO® Score A Better Future™ providing free nationwide credit education events

A FICO study revealed that 74% of Americans believe their financial situation would improve with greater access to personal finance education and tools. The company emphasizes that checking one's own FICO Score does not impact the score itself.

FICO's analysis of UK credit card payment data reveals sustained positive changes in consumer payment behavior post-pandemic. The study shows that consumers maintained healthier credit card payment patterns developed during COVID-19 lockdowns.

Key findings include: The percentage of overall credit card balance paid remains 5% higher than pre-pandemic levels, despite trending down from its 42% peak in May 2022. The proportion of consumers paying full balances increased steadily from June 2020, reaching 55% in December 2022, and stabilizing around 52% - significantly higher than the pre-pandemic 45%.

The analysis also shows fewer consumers paying less than the minimum due, dropping from 4.6% pre-pandemic to an average of 2.8% since January 2022. Direct debit payments increased from 40% to 45% during the pandemic and have maintained this level, though showing decline among newer customers.

A recent FICO survey reveals significant concerns about real-time payments (RTP) security among UK consumers. While 79% have sent and 73% have received RTP, nearly a quarter (23%) are uncertain about the adequacy of security checks in RTP processes.

The study, covering 12,000 individuals across 14 countries, shows UK adoption rates lagging behind global averages of 91% for sending and 89% for receiving. Only 35% of UK consumers consider RTP more secure than credit cards, compared to a 51% global average. Despite these concerns, 59% plan to maintain their RTP usage, while 28% intend to increase it.

To address these challenges, FICO recommends banks focus on education and communication through preferred channels, with 37% of UK consumers favoring bank apps for sensitive communications. FICO and Jersey Telecom have developed a new solution, FICO® Customer Communications Service Scam Signal, which recently won the Anti-Fraud Solution award.

A new FICO survey reveals concerning trends in Indonesia's real-time payments (RTP) scams, with 23% of consumers reporting financial losses in 2024, up from 19% in 2023. The most alarming finding shows high-value scam losses exceeding Rp 70 million (USD$4,300) jumped from 1% to 8% year-over-year.

Despite 93% of Indonesians trusting RTP security (above the 73% global average), the threat landscape is expanding. The survey found that 66% of respondents encountered scammer messages, while 57% knew friends or family who were scammed. RTP adoption remains strong, with 99% of consumers sending and 97% receiving such payments.

Looking forward, 59% of Indonesians plan to increase their RTP usage in the next 12 months, significantly higher than the 44% global average. The survey, conducted in 2024 across 1,001 Indonesian adults, highlights that 70% would view their bank more positively if it prevented suspected scam payments in real-time.

A FICO survey reveals alarming trends in real-time payment (RTP) scams in Indonesia, with 23% of consumers reporting financial losses in 2024, up from 19% in 2023. The study highlights a concerning increase in high-value scam losses exceeding Rp 70 million (USD$4,300), rising to 8% in 2024.

Despite 93% of Indonesians trusting RTP security (above the global average of 73%), the threat landscape is expanding. The survey found that 66% of Indonesians encountered scammer messages, and 57% knew friends or family who were scammed. RTP adoption remains strong, with 99% of consumers sending and 97% receiving real-time payments.

Indonesian consumers are calling for stronger protections, with 56% identifying better fraud detection systems as banks' most important action. Looking ahead, 59% expect to increase their RTP usage in the next 12 months, significantly above the global 44% average.

Fujitsu and FICO have announced a strategic partnership to expand FICO® Platform's Omni-Channel Engagement Capabilities in Japan starting July 2025, with plans for future regional expansion. The collaboration aims to enhance financial services through advanced analytics, fraud prevention, and smarter decisioning capabilities.

Under this partnership, Fujitsu will provide comprehensive support from consulting to system implementation, while FICO delivers technical expertise. The initiative targets Japanese financial institutions, focusing on meeting the challenges of an aging population and evolving workstyles.

The partnership combines Fujitsu's technological expertise and customer base with FICO's predictive analytics, fraud prevention, and decision management technologies, which are currently used by hundreds of leading companies globally. The collaboration aims to strengthen financial system stability and enhance user support in Japan's financial sector.

FICO's 2024 Bank Customer Experience Survey reveals a significant shift in UK banking preferences, with 75% of consumers ranking banking apps as their top or second most important factor for their primary bank account, while only 33% prioritize local branches. Traditional banks still dominate with 81.5% market share, compared to 12% for digital banks.

The study highlights a important balance between digital and human interaction: 80% of respondents value access to real people, and 64% consider customer service equally important as banking products. Age demographics show varying preferences, with over 50% of younger consumers prioritizing app quality compared to only 24% of those 65+.

Regarding communication preferences, consumers favor text messages for fraud alerts, ID verification, and payment notifications, while email is preferred for marketing and account updates. The research emphasizes that while apps are increasingly important, banks must maintain a strategic balance between digital solutions and human customer service, particularly during app outages.