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FedEx to Launch Picture Proof of Delivery in Time for Busy Holiday Shipping Season
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FedEx Corp. (NYSE: FDX) has announced the launch of Picture Proof of Delivery, enhancing its e-commerce services for residential deliveries in the U.S. and Canada. This service allows customers to receive a photo confirming the package's delivery location without needing an account. It aims to provide peace of mind for both merchants and consumers, especially benefitting e-commerce retailers. The service will be available soon to FedEx Delivery Manager users, with a broader rollout planned for the holiday shipping season.
Positive
Introduction of Picture Proof of Delivery enhances customer assurance.
Free service accessible without enrollment appeals to e-commerce businesses.
Timely launch ahead of the busy holiday shipping season.
Negative
None.
FedEx Ground & FedEx Express to Provide Service in United States & Canada to Residential Customers Without Enrollment
MEMPHIS, Tenn.--(BUSINESS WIRE)--
FedEx Corp. (NYSE: FDX) will soon bolster the power of its e-commerce services by offering Picture Proof of Delivery for express and ground residential deliveries in the U.S. and Canada that are released without a signature. Customers will receive a photo showing the exact location of their package once it’s delivered to their doorstep, by simply tracking their package. FedEx Express and FedEx Ground are the first nationwide carriers to announce they will provide Picture Proof of Delivery, without requiring an account or login.
“This is something e-commerce merchants and customers have been asking for, and we are proud to be the first to announce this service will be available to residential customers,” said Brie Carere, Chief Customer Officer, FedEx. “Receiving visual confirmation that the package has arrived gives peace of mind to both merchants and consumers, and we are thrilled to give them that confidence.”
Picture Proof of Delivery will be free, easily accessible through FedEx tracking tools, and will not require enrollment, making it ideal for large retailers and small businesses to compete and win in today’s challenging environment.
“We count on FedEx to deliver our cookies fast to ensure they stay fresh,” said Jeff Kirshenbaum, owner Kirsh Baking Company. He started shipping with FedEx during the pandemic and says this is something that will take Kirsh’s service to the next level. “Knowing when and where our products are delivered is key because they are perishable. Customers will be able to check their tracking number and see proof the shipment has arrived, which gives us an advantage in this competitive e-commerce market.”
Picture Proof of Delivery will be available soon to FedEx Delivery Manager users in select markets, followed by a general release in the United States and Canada just in time for the busy holiday shipping season. You can find detailed information at fedex.com/pictureproof.
Customers can always take control of their deliveries with FedEx Delivery Manager. It empowers users to customize home deliveries to fit their schedules, redirect deliveries to alternative delivery locations, or even leave instructions for the courier. Customers can select preferred delivery instructions and receive a notification when their package is delivered along with a photo of the package. Enrollment is free.
About FedEx Corp.
FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenue of $92 billion, the company offers integrated business solutions through operating companies competing collectively, operating collaboratively and innovating digitally under the respected FedEx brand. Consistently ranked among the world's most admired and trusted employers, FedEx inspires its 550,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040. To learn more, please visit about.fedex.com.
Picture Proof of Delivery is a service that provides a photo confirmation of package delivery location for residential customers in the U.S. and Canada, available without requiring an account.
When will Picture Proof of Delivery be available?
The service will soon be available to FedEx Delivery Manager users, with a general release planned ahead of the holiday shipping season.
How does Picture Proof of Delivery benefit e-commerce businesses?
It offers visual confirmation of delivery, enhancing customer trust and providing competitive advantage, especially for businesses dealing with perishable goods.
Is there any cost associated with Picture Proof of Delivery?
No, the Picture Proof of Delivery service is free for all customers.
Which markets will initially receive Picture Proof of Delivery?
The service will first be available in select markets for FedEx Delivery Manager users before expanding across the U.S. and Canada.
