Vonage Joins Forces with SAP to Deliver Agentic AI-driven Experiences for Enterprises
Vonage, part of Ericsson (NASDAQ:ERIC), announced an expanded collaboration with SAP to deliver agentic AI-driven experiences for enterprises globally. The partnership combines Vonage's communications and network APIs with SAP Business Technology Platform and SAP Business AI.
The collaboration aims to showcase pilot use cases and proof-of-concept demonstrations, starting with a presentation at Mobile World Congress (MWC) 2025 in Barcelona. Vonage and SAP are partnering with Accenture to demonstrate a multimodal application of Agentic AI integrated with Vonage APIs, focusing on operational efficiency and customer experience enhancement.
The integration leverages Ericsson's telecommunications ecosystem, offering enterprises competitive advantages through streamlined user authentication processes and network location capabilities. The partnership targets transformation across industries, particularly in logistics and customer engagement sectors.
Vonage, parte di Ericsson (NASDAQ:ERIC), ha annunciato una collaborazione ampliata con SAP per fornire esperienze basate su AI agentica per le imprese a livello globale. La partnership combina le API di comunicazione e rete di Vonage con la SAP Business Technology Platform e SAP Business AI.
La collaborazione mira a mostrare casi d'uso pilota e dimostrazioni di prova di concetto, a partire da una presentazione al Mobile World Congress (MWC) 2025 a Barcellona. Vonage e SAP stanno collaborando con Accenture per dimostrare un'applicazione multimodale dell'AI agentica integrata con le API di Vonage, concentrandosi sull'efficienza operativa e sul miglioramento dell'esperienza del cliente.
L'integrazione sfrutta l'ecosistema delle telecomunicazioni di Ericsson, offrendo alle imprese vantaggi competitivi attraverso processi di autenticazione degli utenti semplificati e capacità di localizzazione della rete. La partnership mira a trasformare diversi settori, in particolare nella logistica e nel coinvolgimento dei clienti.
Vonage, parte de Ericsson (NASDAQ:ERIC), anunció una colaboración ampliada con SAP para ofrecer experiencias impulsadas por IA agentica a empresas en todo el mundo. La asociación combina las API de comunicación y red de Vonage con la SAP Business Technology Platform y SAP Business AI.
La colaboración tiene como objetivo mostrar casos de uso piloto y demostraciones de prueba de concepto, comenzando con una presentación en el Mobile World Congress (MWC) 2025 en Barcelona. Vonage y SAP están colaborando con Accenture para demostrar una aplicación multimodal de IA agentica integrada con las API de Vonage, centrándose en la eficiencia operativa y la mejora de la experiencia del cliente.
La integración aprovecha el ecosistema de telecomunicaciones de Ericsson, ofreciendo a las empresas ventajas competitivas a través de procesos de autenticación de usuarios simplificados y capacidades de localización de red. La asociación tiene como objetivo transformar diversas industrias, particularmente en los sectores de logística y compromiso del cliente.
Vonage는 Ericsson (NASDAQ:ERIC)의 일부로, 전 세계 기업을 위한 에이전틱 AI 기반 경험을 제공하기 위해 SAP와의 협력을 확대한다고 발표했습니다. 이 파트너십은 Vonage의 통신 및 네트워크 API와 SAP 비즈니스 기술 플랫폼 및 SAP 비즈니스 AI를 결합합니다.
협력의 목표는 Mobile World Congress (MWC) 2025에서 바르셀로나에서 발표를 시작으로 파일럿 사용 사례와 개념 증명 데모를 선보이는 것입니다. Vonage와 SAP는 Accenture와 협력하여 Vonage API와 통합된 에이전틱 AI의 다중 모드 애플리케이션을 시연하며, 운영 효율성과 고객 경험 향상에 중점을 둡니다.
이 통합은 Ericsson의 통신 생태계를 활용하여 기업에 사용자 인증 프로세스의 간소화와 네트워크 위치 기능을 통해 경쟁 우위를 제공합니다. 이 파트너십은 물류 및 고객 참여 분야를 특히 목표로 하여 산업 전반에 걸쳐 변화를 추구합니다.
Vonage, faisant partie de Ericsson (NASDAQ:ERIC), a annoncé une collaboration élargie avec SAP pour offrir des expériences basées sur l'IA agentique aux entreprises du monde entier. Ce partenariat combine les API de communication et de réseau de Vonage avec la SAP Business Technology Platform et SAP Business AI.
La collaboration vise à présenter des cas d'utilisation pilotes et des démonstrations de preuve de concept, à commencer par une présentation au Mobile World Congress (MWC) 2025 à Barcelone. Vonage et SAP s'associent à Accenture pour démontrer une application multimodale de l'IA agentique intégrée aux API de Vonage, en se concentrant sur l'efficacité opérationnelle et l'amélioration de l'expérience client.
L'intégration tire parti de l'écosystème de télécommunications d'Ericsson, offrant aux entreprises des avantages concurrentiels grâce à des processus d'authentification des utilisateurs simplifiés et des capacités de localisation réseau. Le partenariat vise à transformer divers secteurs, en particulier dans la logistique et l'engagement client.
Vonage, Teil von Ericsson (NASDAQ:ERIC), hat eine erweiterte Zusammenarbeit mit SAP angekündigt, um weltweit agentische, KI-gesteuerte Erfahrungen für Unternehmen bereitzustellen. Die Partnerschaft kombiniert die Kommunikations- und Netzwerk-APIs von Vonage mit der SAP Business Technology Platform und SAP Business AI.
Die Zusammenarbeit zielt darauf ab, Pilotanwendungsfälle und Machbarkeitsdemonstrationen zu präsentieren, beginnend mit einer Präsentation auf dem Mobile World Congress (MWC) 2025 in Barcelona. Vonage und SAP arbeiten mit Accenture zusammen, um eine multimodale Anwendung von agentischer KI zu demonstrieren, die mit den Vonage-APIs integriert ist, wobei der Fokus auf betrieblicher Effizienz und Verbesserung des Kundenerlebnisses liegt.
Die Integration nutzt das Telekommunikationsökosystem von Ericsson und bietet Unternehmen wettbewerbliche Vorteile durch optimierte Benutzerauthentifizierungsprozesse und Netzwerkstandortfähigkeiten. Die Partnerschaft zielt auf Transformationen in verschiedenen Branchen ab, insbesondere im Bereich Logistik und Kundenengagement.
- Strategic partnership with major enterprise software provider SAP
- Expansion into AI-driven enterprise solutions market
- New revenue potential through API integration services
- Enhanced competitive positioning in enterprise communications sector
- No immediate revenue impact disclosed
- Long-term implementation timeline (MWC 2025 showcase)
Insights
Ericsson's strategic expansion of Vonage's collaboration with SAP represents a significant market positioning move in the enterprise AI and communications space. This partnership leverages Vonage's communications APIs within SAP's extensive enterprise ecosystem, potentially creating valuable new revenue streams for Ericsson beyond its traditional telecom hardware business.
The integration of Vonage's network APIs with SAP's Business Technology Platform and Business AI capabilities creates a differentiated offering in the competitive enterprise software market. By embedding communications capabilities directly into SAP's workflows, Ericsson positions itself to capture recurring API revenue from enterprise customers seeking to enhance operations through AI-driven communications.
What stands out is how this partnership allows Ericsson to monetize its telecommunications infrastructure in new ways. Vonage's network APIs deliver competitive advantages like enhanced authentication and location capabilities—features that generic AI platforms cannot easily replicate without telecom partnerships.
While the announcement focuses on pilot cases and proof-of-concept demonstrations rather than immediate financial impact, the strategic alignment with both SAP and Accenture provides Ericsson with powerful enterprise channels. This forms part of Ericsson's broader strategy to diversify revenue sources amid challenging conditions in its core network equipment business.
This collaboration between Vonage and SAP represents a powerful convergence of communications infrastructure and enterprise software capabilities. The integration creates a technological foundation for true agentic AI applications that can autonomously manage complex business processes while interfacing with humans only when necessary.
From an implementation perspective, the partnership addresses a critical challenge in enterprise AI adoption—the integration gap between AI systems and real-world communications channels. By providing pre-built connections between SAP's Business AI and Vonage's communications APIs, enterprises gain a significantly accelerated path to deployment compared to building custom integrations.
The logistics and customer engagement focus areas mentioned are particularly strategic, as these represent high-value use cases where real-time communications can directly impact operational efficiency and revenue. Imagine AI agents that can autonomously track shipments, communicate with drivers and customers, and resolve exceptions—all while maintaining seamless context across channels.
What's most valuable here is the combination of SAP's enterprise data foundation with Vonage's real-world communications capabilities, creating AI applications that can both analyze business processes and take action through appropriate communication channels. This positions Ericsson to capture value at the intersection of enterprise workflow, AI, and communications—a potentially lucrative space as businesses seek greater operational efficiency.
The collaboration also represents a significant step forward in revolutionizing how businesses use AI and network APIs to enhance operations and customer experiences. SAP provides the foundational platform, integrating SAP Business AI with SAP BTP. Vonage helps to elevate these capabilities with communications and network APIs, leveraging Ericsson’s expansive telecommunications ecosystem.
Philipp Herzig, CTO and Chief AI Officer at SAP SE, said, “This collaboration with Vonage is a great example of how powerful AI agents will be able to handle multi-step processes, interacting with humans when there is the need and otherwise solving issues autonomously.”
The collaboration will focus on pilot use cases and proof-of-concept (POC) demonstrations, beginning with a showcase at Mobile World Congress (MWC) 2025 in
Seckin Arikan, Head of API, Vonage, shared, “This collaboration signifies a major step in advancing network and AI-driven applications. By integrating Agentic AI and network APIs with SAP Business AI capabilities, we are providing businesses with tools to reimagine operations, improve customer experiences, and meet the growing demands of digitization. Together with SAP, we are turning innovation into actionable business value for enterprises.”
Vonage’s network APIs can offer enterprises significant competitive advantages, including streamlined user authentication processes and network location capability, helping to improve existing efficiencies and enabling them to develop new and innovative use cases. The collaboration aims to help empower enterprises to fully leverage the capabilities of AI and advanced network capabilities, paving the way for transformation across industries, including logistics and customer engagement, by enhancing enterprise intelligence and fostering stronger cross-industry connections.
For more about Vonage, visit www.vonage.com.
About Vonage
Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation, providing a comprehensive set of engagement solutions to deliver richer, more personal and meaningful communications across the entire customer and employee experience.
Vonage’s Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions enable companies to transform how they communicate and operate from the office or anywhere. Vonage’s Communications Platform as a Service (CPaaS) offering is fully programmable and allows developers to embed video, voice, chat, messaging, AI and verification into existing products, workflows and systems using communications APIs. Leveraging the power of the network, Vonage’s CPaaS is expanding to incorporate new network capabilities exposed as APIs to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences.
Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on LinkedIn, visit linkedin.com/company/Vonage/. To become a fan on Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in
View source version on businesswire.com: https://www.businesswire.com/news/home/20250303224389/en/
Media Contact:
Vonage Media Relations
Mobile: +44 (0)207 785 8888
Email: nicola.brookes@vonage.com
Source: Vonage
FAQ
What is the purpose of Vonage and SAP's collaboration for ERIC shareholders?
When will Vonage and SAP showcase their AI integration at MWC?
How will the Vonage-SAP partnership benefit enterprise customers?
Which industries are targeted by the Vonage-SAP AI collaboration?
