Vonage Introduces 'Conversations for Salesforce' for Seamless Customer Journeys across Channels, Processes and Organizations
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Adds two-way messaging capability to Salesforce for personalized, contextual communications to improve first contact resolution and customer engagement, and enhance Vonage Contact Center
Vonage's new app provides a flexible and scalable way of sending SMS, MMS, and WhatsApp messages from within Salesforce, making it easy for businesses to develop custom workflows using standard Salesforce tools. With 30 percent of consumers claiming messaging apps are their most-used method for communicating with businesses, Vonage 'Conversations for Salesforce' will help businesses increase customer interactions, improve customer experience with personalized conversations, and optimize productivity. With Salesforce as a single source of truth for customer data, users can participate in a conversation and access the entire customer history. Response-handling can also be automated with chatbots or routed automatically to the right agent or organization to enable fast resolution.
The leading carrier services company in
"At Thunder Funding, Vonage Conversations for Salesforce has enabled us to handle two-way interactions with our customers through SMS and MMS, improving our response rates and elevating our customer engagement," said Jim Marshall, IS Project Manager, Thunder Funding. "Getting the app set up didn't require any coding and the platform offers extensive customization to fit our specific needs. Customers can now more quickly and easily communicate with our client support and sales teams and we have full visibility of conversations across each department, with real-time activities accessible to supervisors on our live dashboard."
"Many businesses are not using the communications channels made available by today's technology to their full potential and are missing out on opportunities to make real connections and drive customer engagement," said Savinay Berry, EVP, Product & Engineering for Vonage. "Vonage 'Conversations for Salesforce' unlocks the power of delivering personalized two-way interactions with customers from Salesforce, enabling engagement at scale with SMS, MMS and WhatsApp channels while blending bot and VCC agent interactions. Based on Salesforce's best practices and latest tools, the app overcomes the constraints of existing solutions and is enabling conversations across the entire organization."
Vonage Conversations for Salesforce is part of the full Vonage AI Acceleration Suite for Salesforce, a portfolio of AI-capable, low-code/no-code programmable components that help speed business transformation and seamlessly integrates with Salesforce applications to enable personalized conversations across omni-channel communications.
Vonage Conversations for Salesforce will be showcased at Dreamforce in
For more information, visit www.vonage.com or meet with Vonage at Dreamforce.
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About Vonage
Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems. The Vonage conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction. Vonage's fully programmable unified communications, contact center and conversational commerce applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely - providing the flexibility required to create meaningful engagements.
Vonage is headquartered in
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SOURCE Vonage