Verint and 8x8 Partner to Deliver Integrated Cloud Solutions for Organizations Worldwide

Rhea-AI Summary

Verint Systems Inc. (Nasdaq: VRNT) and 8x8, Inc. (NYSE: EGHT) announced a partnership to integrate cloud workforce management applications and cloud contact center solutions aimed at mid-market and enterprise businesses globally. The collaboration will allow customers to optimize contact center operations and enhance customer engagement through deep integrations of their platforms. Urban Outfitters highlighted the benefits of the integration, emphasizing improved real-time data access for better customer experience management.

Positive

• Partnership between Verint and 8x8 enhances cloud workforce management and contact center solutions.
• Integration allows for real-time data synchronization and improved customer engagement.
• Urban Outfitters reports improved contact center management capabilities using the integrated solutions.

Negative

• None.

Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, and 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, announced today a partnership to bring integrated cloud workforce management applications and cloud contact center to mid-market and enterprise businesses worldwide.

“As a retail organization, we rely heavily on accurate real-time data,” said Martin Sessa, Director, Global Infrastructure & Operations at Urban Outfitters, Inc., a leading lifestyle products and services company which operates a portfolio of global consumer brands comprised of the Anthropologie, BHLDN, Free People, FP Movement, Terrain, Urban Outfitters, Nuuly and Menus & Venues brands. “With 8x8 and Verint now integrated, Urban Outfitters' Information Technology team can continue to provide to our Contact Center Management team the best experience to manage employees and the intra-day information that results in the highest quality customer experience.”

Verint is a recognized global leader in customer engagement, with offerings to enable organizations and empower their teams to engage more effectively with customers in the contact center, branch, and back office. 8x8 is a leader in the Unified Communications as a Service (UCaaS) and Contact-Center-as-a-Service (CCaaS) sectors. The company’s cloud communications and contact center solution integrates business communications, collaboration, customer and workforce engagement, omnichannel routing and analytics to deliver superior employee and customer experiences.

Through this partnership, 8x8 Contact Center customers will benefit from a single source for best-in-class cloud-based contact center solutions and deep integrations to Verint’s Workforce Management. Tight synchronization of historical and real-time interaction data and agent information from 8x8 Contact Center with Verint Monet or Verint Enterprise comes out of the box without the need for professional services, allowing organizations to optimize customer engagement operations by making it even easier to plan, forecast, and schedule contact center agent workloads.

“Joining forces with Verint enables us to further expand our workforce management offerings with market-leading solutions,” says Dave Sipes, CEO at 8x8, Inc. “These integrations support our ‘operate-from-anywhere’ approach—enabling organizations with contact centers of all sizes as well as those looking for a single-vendor integrated communications and contact center solution to easily collaborate and connect agents, employees and customers.”

“The Verint Open Cloud Platform supports deep integrations and purpose-built solutions for businesses of all sizes,” says Verint’s Dan Bodner, CEO. “The integration gives 8x8 customers access to Verint's innovative cloud applications that drive elevated customer and employee experiences.”

Learn more about Verint’s Workforce Engagement Cloud.

Learn more about 8x8 Contact Center and 8x8’s complete portfolio of operate-from-anywhere enterprise communications solutions that uniquely bring together all essential digital workplace elements.

About 8x8, Inc.

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of contact center, voice, video, chat, and API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

8x8^® and 8x8 X Series™ are trademarks of 8x8, Inc.

About Verint Systems Inc.

Verint (Nasdaq: VRNT) helps the world’s most iconic brands – including over 85 of the Fortune 100 companies – build enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open architecture, and The Science of Customer Engagement™ to help customers close the engagement capacity gap.

Verint. The Customer Engagement Company™. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. or 8x8, Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the most recent Annual Reports on Form 10-K and other filings made with the SEC by Verint and 8x8. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, neither Verint or 8x8 assumes any obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

View source version on businesswire.com: https://www.businesswire.com/news/home/20210125005228/en/

FAQ

What is the partnership between Verint and 8x8 about?

Verint and 8x8 formed a partnership to integrate cloud workforce management and contact center solutions for mid-market and enterprise businesses.

How will the Verint and 8x8 integration benefit customers?

Customers will gain access to improved real-time data and optimized contact center operations, enhancing overall customer engagement.

What are the stock symbols for Verint and 8x8?

Verint's stock symbol is VRNT, and 8x8's stock symbol is EGHT.

Who benefits from the Verint and 8x8 partnership?

Mid-market and enterprise businesses will benefit from the integrated cloud solutions offered by Verint and 8x8.

What is the significance of Urban Outfitters' involvement in the Verint and 8x8 partnership?

Urban Outfitters highlights the practical advantages of the integration, showcasing enhanced management and customer experience capabilities.