Swim England Embraces the Flexibility of Remote Work with 8x8 XCaaS

Rhea-AI Summary

8x8, Inc. (NYSE: EGHT) announced that Swim England implemented its 8x8 XCaaS platform to enhance remote work capabilities and reduce operational costs. The transition from a legacy ISDN system to a cloud-based solution enabled Swim England to cut monthly platform costs by 35%. The new system allows employees to communicate effectively without needing personal mobile numbers, supporting flexibility and collaboration. Kalpesh Parmar, Head of IT at Swim England, noted the swift and seamless transition, crucial during the ongoing digital transformation.

Positive

• Implemented 8x8 XCaaS to enhance remote work capabilities.
• Reduced monthly platform costs by 35%.
• Enabled seamless communication for employees working from home.

Negative

• None.

England’s National Body for Swimming Introduced Remote Work for Employees and Reduced Monthly Platform Costs by 35 Percent with 8x8

LONDON--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that Swim England, the national governing body for swimming in England, has deployed 8x8 XCaaS™ (eXperience Communications as a Service™) to equip the company’s employees and contact centres with the communications capabilities needed to operate within the modern workplace.

Previously, Swim England’s three contact centres, responsible for enquiries related to awards, teacher training, and membership, operated through an on-premises legacy ISDN platform. As the need for Swim England’s employees to work remotely became imperative, the inflexibility of the existing system became apparent.

For instance, employees, both knowledge workers and contact centre agents, working from home had no other option than to use their personal mobile or home numbers to conduct business calls because they had always been office-based with no access to a softphone. Swim England needed a cloud solution that could be quickly implemented to ensure there was no disruption of service and would support its employees working remotely. Additionally, as Swim England continues to grow, the solution would need to support their communications requirements, regardless of where employees or customers are located.

With input from a trusted IT specialist, Cranberry Communications, Swim England chose 8x8 XCaaS, an integrated cloud contact centre, voice, team chat, video meetings, and CPaaS embeddable APIs solution, for its functionality, ease-of-use, and content-sharing capabilities.

The ability to use 8x8 Work’s enterprise voice, video meetings, and team chat capabilities seamlessly from a computer, mobile device or web browser enabled Swim England’s employees to work from anywhere, communicating with the public and collaborating easily with colleagues, all from the same app. Additionally, 8x8 service plans come standard with unlimited domestic and international calling, which eliminated the need to provision and pay for employees and contact centre agents’ expensive monthly mobile phone contracts. As a result of implementing 8x8, Swim England’s monthly platform operating costs were reduced by 35 percent.

Kalpesh Parmar, Head of IT at Swim England, said: “We had been relying on our legacy solution for many years, and knew it was time for a change. The necessity of remote work accelerated our digital transformation plans and our move to the cloud much more quickly than anticipated. The transition to the 8x8 platform was very quick and seamless, even given the complexities of implementing a new solution, while maintaining a high-level of service for our customers with little disruption.”

Jamie Snaddon, Managing Director, EMEA at 8x8, Inc., said, “Companies, both in the public and private sector, will continue to make purposeful shifts towards cloud-first communications environments, such as 8x8 XCaaS, removing siloes, improving employee and customer engagement, and reducing costs. Using the XCaaS platform, organisations like Swim England can speed information flows, allowing them to be more agile and responsive to citizen and customer needs.”

8x8 XCaaS is built on the resilient, secure, and compliant 8x8 eXperience Communications Platform™, which offers the highest levels of reliability and the industry’s only financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.

About 8x8 Inc.

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software as a Service provider of 8x8 XCaaS™ (eXperience Communications as a Service™), an integrated contact center, voice communications, video, chat, and API solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

8x8®, 8x8 XCaaS™, eXperience Communications as a Service™, eXperience Communications Platform™ are trademarks of 8x8, Inc.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220526005192/en/

Media:

John Sun, 1-408-692-7054

john.sun@8x8.com

Investor Relations:

Kate Patterson, 1-408-763-8175

katherine.patterson@8x8.com

Source: 8x8, Inc.

FAQ

What did Swim England achieve by using 8x8 XCaaS?

Swim England achieved a 35% reduction in monthly platform costs and improved remote work capabilities.

Why did Swim England switch to 8x8 XCaaS?

Swim England switched to 8x8 XCaaS to address the limitations of their legacy ISDN system and support remote work effectively.

How has 8x8 XCaaS impacted Swim England's operations?

8x8 XCaaS allowed Swim England to enhance communication, enabling employees to work efficiently from anywhere while reducing operational costs.

What is the stock symbol for 8x8?

The stock symbol for 8x8 is EGHT.