Harrow Council Moves to the Cloud with 8x8 to Enhance Delivery of Essential Harrow Services

Rhea-AI Summary

8x8, Inc. (NYSE: EGHT) has partnered with Harrow Council to implement its integrated cloud contact centre and communications solutions, enhancing services for over 240,000 residents as part of a digital transformation initiative. This move addresses the council's challenges with outdated, unreliable systems that hindered remote work capabilities. The new platform promises improved manageability and reliability, supporting critical operations and enhancing service delivery across the borough.

Positive

• Partnership with Harrow Council to enhance services for 240,000 residents.
• Implementation of integrated cloud contact centre to replace outdated systems.
• Improved manageability and reliability in operations and service delivery.

Negative

• None.

8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that Harrow Council has deployed the 8x8 integrated cloud contact centre and communications product as part of its digital transformation agenda to enhance the delivery of essential services for its more than 240,000 residents.

Harrow Council Moves to the Cloud with 8x8 to Enhance Delivery of Essential Harrow Services (Graphic: Business Wire)

As one of London’s 32 borough councils, Harrow Council embarked on an ambitious digital transformation plan to improve the services provided to residents, businesses and visitors. The Council faced challenges that were common among public sector organisations. It was hampered by legacy on-premises systems that were unreliable, costly to maintain, and offered limited functionality. These technology shortcomings were further exacerbated when the council’s mission-critical “Access Harrow” contact centre and telephony system struggled to support employees and contact centre agents transitioning to remote work.

With their decision to replace their legacy systems, Harrow Council selected 8x8’s integrated cloud contact centre and communications platform to improve manageability and reliability, ensur

FAQ

What is the significance of 8x8's partnership with Harrow Council?

8x8's partnership with Harrow Council aims to enhance service delivery for over 240,000 residents through integrated cloud solutions.

What technologies did Harrow Council replace with 8x8's systems?

Harrow Council replaced legacy on-premises systems that were costly and unreliable, opting for 8x8's integrated cloud contact centre and communications platform.

How does 8x8 plan to improve Harrow Council's services?

8x8 plans to improve services by providing a reliable and manageable cloud contact centre that supports remote work and enhances communication.