CallCabinet Partners with 8x8 to Deliver Integrated Compliance Recording Across the Entire 8x8 Platform for CX
8x8 (NASDAQ: EGHT) has announced a strategic partnership with CallCabinet, integrating compliance call recording solutions across the 8x8 Platform for CX. As part of the 8x8 Technology Partner Ecosystem, CallCabinet becomes the preferred partner for compliance recording, covering 8x8's Contact Center, Unified Communications, CPaaS APIs, and 8x8 for Microsoft Teams solutions.
The partnership enables enhanced compliance features, streamlined hybrid work communications, data migration capabilities, and flexible deployment options. CallCabinet's Microsoft-certified solution ensures regulatory compliance and security across all communication channels, allowing organizations to maintain a single source of truth for communication data through cloud, hybrid, or on-premise deployments.
8x8 (NASDAQ: EGHT) ha annunciato una partnership strategica con CallCabinet, integrando soluzioni di registrazione delle chiamate per la conformità all'interno della piattaforma 8x8 per la customer experience (CX). Come parte dell'ecosistema dei partner tecnologici di 8x8, CallCabinet diventa il partner preferito per la registrazione della conformità, coprendo il Contact Center di 8x8, le comunicazioni unificate, le API CPaaS e le soluzioni 8x8 per Microsoft Teams.
La partnership consente funzionalità di conformità migliorate, comunicazioni di lavoro ibride semplificate, capacità di migrazione dei dati e opzioni di distribuzione flessibili. La soluzione certificata da Microsoft di CallCabinet garantisce la conformità normativa e la sicurezza su tutti i canali di comunicazione, consentendo alle organizzazioni di mantenere una fonte unica di verità per i dati di comunicazione attraverso distribuzioni cloud, ibride o on-premise.
8x8 (NASDAQ: EGHT) ha anunciado una asociación estratégica con CallCabinet, integrando soluciones de grabación de llamadas para cumplimiento en la plataforma 8x8 para la experiencia del cliente (CX). Como parte del ecosistema de socios tecnológicos de 8x8, CallCabinet se convierte en el socio preferido para la grabación de cumplimiento, abarcando el centro de contacto de 8x8, las comunicaciones unificadas, las API de CPaaS y las soluciones de 8x8 para Microsoft Teams.
La asociación permite mejorar las características de cumplimiento, simplificar las comunicaciones en el trabajo híbrido, capacidades de migración de datos y opciones de implementación flexibles. La solución certificada por Microsoft de CallCabinet asegura el cumplimiento regulatorio y la seguridad en todos los canales de comunicación, permitiendo a las organizaciones mantener una única fuente de verdad para los datos de comunicación a través de implementaciones en la nube, híbridas o locales.
8x8 (NASDAQ: EGHT)는 CallCabinet와 전략적 파트너십을 발표하며, 8x8 고객 경험(CX) 플랫폼에 준수 호출 녹음 솔루션을 통합했습니다. 8x8 기술 파트너 생태계의 일환으로, CallCabinet은 8x8의 연락처 센터, 통합 커뮤니케이션, CPaaS API 및 Microsoft Teams 솔루션을 아우르는 준수 녹음의 선호 파트너가 됩니다.
이 파트너십은 강화된 준수 기능, 간소화된 하이브리드 작업 커뮤니케이션, 데이터 마이그레이션 기능 및 유연한 배포 옵션을 가능하게 합니다. CallCabinet의 Microsoft 인증 솔루션은 모든 커뮤니케이션 채널에서 규제 준수 및 보안을 보장하며, 조직이 클라우드, 하이브리드 또는 온프레미스 배포를 통해 커뮤니케이션 데이터의 단일 진실 소스를 유지할 수 있도록 합니다.
8x8 (NASDAQ: EGHT) a annoncé un partenariat stratégique avec CallCabinet, intégrant des solutions d'enregistrement d'appels pour la conformité sur la plateforme 8x8 pour l'expérience client (CX). Dans le cadre de l'écosystème des partenaires technologiques d'8x8, CallCabinet devient le partenaire privilégié pour l'enregistrement de conformité, couvrant le centre de contact d'8x8, les communications unifiées, les API CPaaS et les solutions 8x8 pour Microsoft Teams.
Ce partenariat permet d'améliorer les fonctionnalités de conformité, de rationaliser les communications de travail hybride, de faciliter la migration des données et d'offrir des options de déploiement flexibles. La solution certifiée par Microsoft de CallCabinet garantit la conformité réglementaire et la sécurité sur tous les canaux de communication, permettant aux organisations de maintenir une source unique de vérité pour les données de communication via des déploiements cloud, hybrides ou sur site.
8x8 (NASDAQ: EGHT) hat eine strategische Partnerschaft mit CallCabinet angekündigt, die Lösungen zur Aufzeichnung von Compliance-Anrufen in die 8x8-Plattform für das Kunden-Engagement (CX) integriert. Im Rahmen des 8x8-Technologie-Partner-Ökosystems wird CallCabinet der bevorzugte Partner für die Compliance-Aufzeichnung und deckt 8x8s Contact Center, Unified Communications, CPaaS-APIs und 8x8 für Microsoft Teams-Lösungen ab.
Die Partnerschaft ermöglicht verbesserte Compliance-Funktionen, optimierte hybride Arbeitskommunikation, Datenmigrationsmöglichkeiten und flexible Bereitstellungsoptionen. Die von Microsoft zertifizierte Lösung von CallCabinet gewährleistet die Einhaltung von Vorschriften und Sicherheit über alle Kommunikationskanäle hinweg und ermöglicht es Organisationen, eine einzige Quelle der Wahrheit für Kommunikationsdaten durch Cloud-, Hybrid- oder On-Premise-Bereitstellungen aufrechtzuerhalten.
- Strategic partnership enhances 8x8's compliance capabilities across all platforms
- Microsoft certification adds credibility and expands market reach
- Integration provides new revenue opportunities through compliance solutions
- Enables seamless migration of legacy call recording data
- None.
Insights
This strategic partnership between 8x8 and CallCabinet marks a significant enhancement to 8x8's enterprise communications platform, particularly in addressing the critical need for comprehensive compliance recording solutions. The integration addresses several key market demands:
- Regulatory Compliance Enhancement: The partnership strengthens 8x8's position in regulated industries such as financial services, healthcare, and legal sectors, where call recording and data retention are mandatory requirements.
- Microsoft Teams Integration: The Microsoft certification is particularly valuable as it allows organizations to maintain compliance requirements while using Teams, addressing a significant pain point in enterprise communications.
- Unified Platform Approach: The integration across 8x8's entire platform (Contact Center, Unified Communications, and CPaaS APIs) provides a seamless compliance recording solution, eliminating the need for multiple vendors and reducing operational complexity.
The partnership's timing is strategic, coinciding with increased regulatory scrutiny and the permanent shift to hybrid work models. The ability to maintain consistent compliance across all communication channels, including remote work environments, positions 8x8 more competitively in the enterprise communications market.
The addition of data migration capabilities is particularly noteworthy, as it addresses a common barrier to platform adoption by simplifying the transition from legacy systems. This feature could accelerate customer acquisition and reduce implementation timelines for new clients.
Joins 8x8 Technology Partner Ecosystem as the Preferred Partner for Compliance Call Recording Across 8x8’s Contact Center, Unified Communications, CPaaS APIs, and 8x8 for Microsoft Teams
In addition to a direct integration with 8x8 Work and 8x8 Contact Center, CallCabinet is Microsoft-certified for compliance call recording with the 8x8 for Microsoft Teams portfolio of integrated solutions.
"Organizations are looking for a comprehensive CX Platform to elevate their customer experience and maximize operational efficiencies. By seamlessly integrating with 8x8 and Microsoft Teams to provide compliance call recording, organizations are empowered to provide the best possible experience across all communication channels," says Victor Belfor, Global Vice President, Business Development and Strategic Partnerships at 8x8, Inc. "By partnering with CallCabinet, we are able to provide organizations with an even more robust customer engagement, communication, and collaboration platform. Their deep compliance expertise makes them a great partner, ensuring our users have access to a seamless and robust solution across the 8x8 portfolio."
"We are thrilled to partner with 8x8 to deliver a comprehensive and integrated solution for our joint customers," says Darren Beck, Global Strategic Alliances Lead at CallCabinet. "This partnership leverages CallCabinet's expertise in compliance call recording and legacy calling data migration to provide 8x8 customers and those using Microsoft Teams with a powerful platform for optimizing communication workflows and ensuring data security. We are excited to offer our industry-leading solutions to an even broader audience, enabling them to unlock the full potential of their communications data."
This partnership enables joint customers to enhance a critical set of compliance use cases including:
- Enhanced Compliance: Ensures regulatory adherence with robust security features and advanced compliance capabilities.
- Streamlined Hybrid and Remote Work Communications: Enables seamless compliance across all communication devices, with real-time recording and tagging to simplify management across different work environments without complexity.
- Data Migration: Easily migrates existing call recording data from legacy systems via the CallCabinet integration, providing a single source of truth for all communication data.
- Deployment Flexibility: Supports diverse deployment models – cloud, hybrid, or on-premise – ensuring seamless operation across every communication environment.
This strategic technology partnership signifies a commitment to innovation for CallCabinet and 8x8, enabling joint customers to leverage cutting-edge solutions and drive significant business growth.
To learn more about 8x8 and CallCabinet’s integration, visit: https://www.8x8.com/products/integrations/call-cabinet-compliance-recording
About 8x8 Inc.
8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communication, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.
8x8® is a trademark of 8x8, Inc.
About CallCabinet
CallCabinet, a Smarsh company, delivers revolutionary compliance call recording solutions that enable unrestricted business intelligence within any communications environment. CallCabinet’s cloud-native solutions are powered by next-gen AI and utilize specialized machine learning to deliver unparalleled business intelligence in real-time. We help advance business success with future-proof regulatory compliance, next-gen conversation analytics with custom business intelligence reporting as well as quality assurance automation tools. Headquartered in
For additional information visit CallCabinet.com, or follow CallCabinet on LinkedIn, X, and Facebook.
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8x8, Inc. Contacts:
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Source: 8x8, Inc.
FAQ
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