8x8 CPaaS Delivers No-code Functionality to Enable Enterprises to Easily Build Engaging Customer Experiences

Rhea-AI Summary

8x8, Inc. (NYSE: EGHT) launched the 8x8 Connect Automation Builder, a no-code tool for creating multi-channel communications workflows. This innovative platform targets various organizational roles, enabling users to enhance customer experiences without needing extensive coding skills. Key features include automated workflows, customizable options, drag-and-drop modules, and support for channels like SMS and voice. According to industry analysts, this solution lowers barriers to integrating programmable communications, directly benefiting companies looking to optimize their operations and customer engagement.

Positive

• Launch of the 8x8 Connect Automation Builder enhancing customer experience.
• No-code solution improves accessibility for non-technical users.
• Multi-channel support (SMS, voice) expands communication capabilities.
• Market demand for programmable communications is highlighted.

Negative

• None.

8x8 Connect Automation Builder’s Intuitive, Visual Interface Improves Organization-wide Campaigns with Pre-built and Customizable Communication Workflows

CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced the availability of 8x8 Connect Automation Builder, a no-code multiple-channel communications management solution allowing a wide array of user roles in organizations, from marketing operations to customer support, to easily build engaging customer experiences. The new 8x8 CPaaS solution offers a visual, effortless way to build communication workflows that enhance productivity, flexibility, and efficiency, regardless of coding expertise.

(Graphic: Business Wire)

“Organizations looking to incorporate programmable communications and CPaaS capabilities into applications and workflows require solutions that go beyond APIs that cater to developers,” said Michael Brandenburg, Senior Industry Analyst at Frost & Sullivan. “Line-of-business leaders are often in the best position to enhance workflows and processes, but only if they are given the right tools and technology. 8x8 with Automation Builder is lowering the barrier to entry for enterprises to unlock the power of programmable communications with its suite of low-code/no-code solutions.”

The Automation Builder is delivered via the 8x8 Connect multi-channel communications management platform that allows organizations to manage text and voice messaging campaigns across multiple channels with access to real-time analytics and reporting. The introduction of 8x8 Connect Automation Builder provides cross-channel orchestration within a consolidated interface, giving users full context of every communication channel and creating referenceable data streams across various sales and marketing tools.

The 8x8 Connect Automation Builder empowers organizations with any level of technical capability to leverage digital channels to deliver enhanced customer experiences. Features include:

• Automated workflows with just a few clicks, eliminating the need for engineering or developer resources.
• Customized iterations for users to tweak and implement.
• Drag and drop modules to create complex workflows, or choose from pre-built templates.
• Build communication workflows across channels including SMS, chat apps, and voice.
• Optimized processes for leads and managers within marketing operations, customer support, and operations.

“The point of automated functionality is to eliminate manual work and repetition while enabling processes to scale, and that’s exactly what we’ve done with 8x8 Connect Automation Builder,” said Marc Magnin, Head of Product, CPaaS at 8x8, Inc. “Automation Builder allows users to now leverage a convenient no-code, visual interface to design communication workflows and deploy them on 8x8 Connect. Further, it allows companies to automate their customer engagement at scale without putting strain on development teams or running developer infrastructure.”

8x8 Connect is a core component of the 8x8 CPaaS portfolio of communication APIs, including SMS, voice, chat apps, video, and performance monitoring. 8x8’s portfolio of communication APIs are part of the 8x8 XCaaS™ (eXperience Communications as a Service™) an integrated cloud contact center, voice, team chat, and video meetings single-vendor solution.

Visit 8x8.com to learn more about the 8x8 Connect Automation Builder or contact 8x8 at hello-cpaas@8x8.com.

About 8x8 Inc.

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software as a Service provider of 8x8 XCaaS™ (eXperience Communications as a Service™), an integrated contact center, voice communications, video, chat, and API built on one global cloud communications platform. 8x8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

8x8®, 8x8 XCaaS™, eXperience Communications as a Service™, eXperience Communications Platform™ are trademarks of 8x8, Inc.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220714005284/en/

8x8, Inc.

Media:

John Sun, 1-408-692-7054

john.sun@8x8.com

Investor Relations:

Kate Patterson, 1-408-763-8175

katherine.patterson@8x8.com

Source: 8x8, Inc.

FAQ

What is the 8x8 Connect Automation Builder released by 8x8, Inc. (EGHT)?

The 8x8 Connect Automation Builder is a no-code solution enabling users to create multi-channel communication workflows to enhance customer experiences without requiring extensive technical skills.

How does the 8x8 Connect Automation Builder benefit organizations?

It allows organizations to automate communications efficiently, reducing dependency on engineering resources while enhancing customer engagement.

What features does the 8x8 Connect Automation Builder offer?

Key features include automated workflows, customizable options, drag-and-drop functionality, and support for various communication channels like SMS and voice.

What role does the 8x8 Connect Automation Builder play in the market for programmable communications?

It addresses the need for low-code/no-code solutions, enabling businesses to integrate programmable communications more easily and effectively.