8x8 Announces Experience Communications as a Service (XCaaS) to Help Organizations Meet New Work Requirements

Rhea-AI Summary

8x8, Inc. (NYSE: EGHT) announced the launch of Experience Communications as a Service (XCaaS), a new cloud communications model. This innovative service integrates communication tools like Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to enhance collaboration and improve customer experience.

CEO Dave Sipes emphasized XCaaS aims to address the challenges faced by organizations due to fragmented communication solutions, allowing businesses to provide seamless customer interactions.

Positive

• Launch of XCaaS, enhancing integrated communication capabilities.
• Addresses fragmentation in communication solutions for organizations.

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• None.

8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced Experience Communications as a Service (XCaaS), a cloud communications deployment model that erases the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). With XCaaS, organizations can support the communications requirements of all employees as they work together to deliver differentiated customer experiences.

8x8 Announces Experience Communications as a Service (XCaaS) to Help Organizations Meet New Work Requirements. Erases the Boundary Between Siloed Solutions to Bring Employee and Customer Communications Together to Optimize Customer Experience. (Graphic: Buisness Wire)

Addressing a large community of UCaaS, CCaaS and technology analysts at the 8x8 Analyst Summit, 8x8 CEO Dave Sipes commented, “As is in other markets, such as CRM and ERP, when organizations transitioned from legacy, on-premises systems to SaaS and cloud deployment models, fragmentation occurred resulting in multiple disparat

FAQ

What is 8x8's XCaaS offering?

8x8's XCaaS, or Experience Communications as a Service, is a cloud communications model that integrates UCaaS and CCaaS to improve organizational collaboration and customer experience.

How does XCaaS improve communication for businesses?

XCaaS eliminates the boundaries of siloed communication solutions, enabling better integration of employee and customer interactions.

Who announced the XCaaS model?

The XCaaS model was announced by 8x8, Inc. at their Analyst Summit, with CEO Dave Sipes leading the presentation.

What are the benefits of XCaaS for organizations?

XCaaS helps organizations meet new work requirements by providing a cohesive communication platform, ultimately enhancing customer experience.