eGain Integrates with Microsoft Teams™ to Boost Employee Productivity

Rhea-AI Summary

eGain Corporation (NASDAQ: EGAN) has announced the integration of its eGain Knowledge Hub with Microsoft Teams, utilizing a no-code connector for seamless deployment. This solution addresses the significant issue of knowledge workers spending 19% of their workday searching for information. The AI-powered eGain Virtual Assistant helps automate routine employee inquiries regarding policies and procedures, enhancing productivity for Enterprise Teams users. The integration allows context-rich transitions to live chat with subject matter experts, aiming to reduce productivity loss significantly.

Positive

• Integration with Microsoft Teams enhances product value.
• Addresses productivity loss among knowledge workers.
• AI-driven solutions improve response accuracy and efficiency.

Negative

• None.

SUNNYVALE, Calif., Feb. 15, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge platform for customer engagement, today announced that its eGain Knowledge Hub solution is now integrated with Microsoft Teams™. The certified connector leverages eGain’s BYO (Bring Your Own) architecture for no-code integration and easy deployment.

Per McKinsey, knowledge workers waste 19% of their workday looking for information, not including the additional time spent in recreating knowledge they could not find.

Integrated with Microsoft Teams™, eGain Knowledge Hub automates routine employee queries on policies, procedures, and functional knowhow. Powered by AI and ML, the eGain Virtual Assistant asks clarifying questions, where needed, to better understand user intent and delivers personalized answers from the eGain Knowledge Base which also federates across SharePoint repositories. The solution allows the conversation to be transitioned with full context to live chat, where subject matter experts handle the queries on eGain’s Advisor Desktop, while the user gets their questions answered from within Teams.

“One of the biggest elephants in the room that saps performance is the time employees spend looking for knowledge,” said Ashu Roy, eGain CEO. “eGain Knowledge Hub will help seal this productivity drain for Enterprise Teams users.”

More Information
eGain link on the Microsoft AppSource: http://bit.ly/40NWzQI
eGain Knowledge Hub: https://www.egain.com/products/knowledge-hub/
Integration overview: https://bit.ly/3lhhn2A

About eGain
eGain Knowledge Hub automates and orchestrates customer engagement across touch points. Powered by AI and analytics, our secure cloud solution delivers personalized digital-first experiences, quick business value, and easy innovation. Visit www.eGain.com for more info.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact

Michael Messner
Email: press@egain.com
Phone: 408 636 4514 

FAQ

What is the recent announcement from eGain Corporation regarding Microsoft Teams integration?

eGain Corporation announced the integration of its eGain Knowledge Hub with Microsoft Teams to enhance employee productivity.

How does eGain Knowledge Hub help knowledge workers?

It automates routine inquiries, reducing the time employees spend searching for information.

What technology powers the eGain Knowledge Hub?

The eGain Knowledge Hub is powered by AI and machine learning.

What percentage of workdays do knowledge workers waste looking for information?

According to McKinsey, knowledge workers waste 19% of their workday looking for information.

What is the stock symbol for eGain Corporation?

The stock symbol for eGain Corporation is EGAN.