eGain Delivers Instant Answers™ with Generative AI, Driving Knowledge Automation
eGain Corporation (NASDAQ: EGAN) has announced the general availability of eGain Instant Answers™, a user-friendly tool that utilizes generative-AI technology to provide relevant answer snippets from enterprise knowledge bases. This innovative solution is powered by Large Language Models (LLMs), tailored to enterprise-specific content, allowing users to find accurate answers without needing to guess keywords. Knowledge managers benefit from reduced curation efforts, streamlining content management. Additionally, eGain's architecture supports integration with new technologies like ChatGPT™, enhancing customer engagement across various channels.
- Launch of eGain Instant Answers™ enhances user experience in knowledge retrieval using generative-AI.
- Utilizes Large Language Models tailored to enterprise content for accurate answer delivery.
- Knowledge managers face less workload in content curation due to streamlined processes.
- eGain's architecture allows integration of technologies like ChatGPT™, improving service delivery.
- None.
SUNNYVALE, Calif., Feb. 08, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading knowledge platform for enterprises, today announced the general availability of eGain Instant Answers™, a radically simple experience for users to find relevant answer snippets from enterprise knowledge bases using generative-AI technology.
Large Language Models (LLMs) power generative-AI experiences like ChatGPT™ and are well-suited for knowledge automation. eGain Instant Answers uses LLMs tuned to enterprise-specific content to find the best answer snippet in context, often extracted from within long documents, without expecting the user to guess the right keywords. At the same time, knowledge authors spend less time curating enterprise-approved, long-form content, into consumable knowledge articles. The result is a win-win: users easily find the best answers from freshly updated content and knowledge managers do not have to struggle with persistent content curation backlog.
eGain’s composable architecture allows easy integration of new technologies such as ChatGPT™ as they become commercially available. The company will also leverage ChatGPT™ for conversational assistance to contact center agents during chat and email interactions. Agents can use the ChatGPT suggestion as is, or post edits as they engage customers.
"Generative AI technologies like ChatGPT™ open up exciting automation possibilities in knowledge management and conversational engagement,” said Ashu Roy, eGain CEO. “Instant Answers has been a big hit with our limited release clients. They love the quick value it delivers.”
About eGain
eGain Knowledge Hub automates and orchestrates customer engagement across touch points. Powered by AI and analytics, our secure cloud solution delivers personalized digital-first experiences, quick business value, and easy innovation. Visit www.eGain.com for more info.
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
| eGain media contact Michael Messner Email: press@egain.com Phone: 408 636 4514 |
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