eGain Announces Webinar on Gen AI for Service, Featuring Success Story from Leading Utility Client

Rhea-AI Summary

eGain, a NASDAQ-listed company, announced a webinar on generative AI for customer service, featuring a success story from one of its utility clients. The webinar aims to share insights on how businesses can succeed in leveraging AI technology in customer service. The utility client will discuss how they achieved a five-fold increase in knowledge building and a 98% findability rate for contact center agents using eGain's AI knowledge platform. Attendees can participate in a no-risk, no-cost production pilot to experience Gen AI in action.

Positive

• eGain hosting a webinar on generative AI highlights the company's commitment to innovation and knowledge sharing in the customer service sector.

• The success story from the utility client showcases the practical benefits and effectiveness of eGain's AI knowledge platform in real-world scenarios.

• The opportunity for attendees to participate in a production pilot program demonstrates eGain's confidence in its Gen AI technology and its willingness to provide hands-on experience to potential clients.

Negative

• The high failure rate of AI projects mentioned in the press release (up to 80%) may raise concerns about the potential risks associated with implementing generative AI solutions, despite the success story presented.

• The need for businesses to learn from past failures and seek lessons learned in AI implementation reflects the challenges and complexities involved in adopting cutting-edge technologies like generative AI.

SUNNYVALE, Calif., May 02, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading AI knowledge platform for customer service, today announced an online seminar on generative AI for customer service, featuring one of its leading utility clients.

“Most AI projects fail. Some estimates place the failure rate as high as 80%—almost double the rate of corporate IT project failures a decade ago,” writes the Harvard Business Review. Businesses are hungry for lessons learned in implementing Generative AI so they can increase their odds of success.

The utility client will talk about how they were able to accelerate knowledge building five-fold, while enabling a stellar 98% findability in answers for its contact center agents with eGain’s AI knowledge platform. Attendees will get a unique offer for a no-risk, no-cost production pilot called “Innovation in 30 Days”, where they can try out Gen AI for customer service, underpinned by the eGain Knowledge Hub™.

More Information
Topic: Generative AI for Customer Service: Success Stories and Lessons Learned
Date: May 9, 2024
Time: 10 am EDT (Eastern Daylight Time), 3 pm BST (British Summer Time)
Registration link: https://bit.ly/3UHeBDb

About eGain
Infused with AI and analytics, eGain Knowledge Hub improves customer experience and reduces cost of service with virtual assistance, self-service, and modern agent desktop tools. Visit www.eGain.com for more info.

Media Contact
Michael Messner
408 636 4514
press@egain.com

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

FAQ

What is eGain hosting a webinar on?

eGain is hosting a webinar on generative AI for customer service.

When will the webinar take place?

The webinar is scheduled for May 9, 2024.

Who is the leading utility client featured in the webinar?

The webinar will feature a success story from one of eGain's utility clients.

What offer can attendees avail during the webinar?

Attendees can participate in a no-risk, no-cost production pilot called 'Innovation in 30 Days' to experience Gen AI for customer service.