eGain Achieves FedRAMP “In Process” Status

Rhea-AI Summary

eGain (NASDAQ: EGAN) has achieved “in process” status on the Federal Risk and Authorization Management Program (FedRAMP) Marketplace. This milestone indicates that eGain is collaborating with the Internal Revenue Service (IRS) to secure FedRAMP Authorization, enabling governments to utilize its cloud-based customer engagement solutions.

The FedRAMP program streamlines the security assessment process for cloud services, allowing government agencies to adopt secure digital solutions. CEO Ashu Roy expressed optimism about enhancing digital transformation for public agencies.

Positive

• Achievement of FedRAMP 'in process' status indicates progress in securing authorization.
• Collaboration with IRS may lead to increased government contracts for customer engagement solutions.

Negative

• None.

SUNNYVALE, Calif., Sept. 14, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of customer engagement solutions, today announced that it has achieved “in process” status on the Federal Risk and Authorization Management Program (FedRAMP) Marketplace. The company is currently working with its sponsor, the Internal Revenue Service (IRS) and the FedRAMP PMO (Program Management Office) to achieve FedRAMP Authorization.

FedRAMP is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. It enables government agencies to rapidly leverage mission-enabling, secure, and cost-effective cloud-based solutions.

eGain enables leading government agencies to deliver digital-first, omnichannel citizen experiences at scale - powered by AI, knowledge, and analytics. Achievement of FedRAMP in-process status and working towards Authorization is yet another example of eGain’s commitment to the government sector.

“We are pleased to achieve the in-process status, a key milestone for authorization,” said Ashu Roy, eGain CEO. “We look forward to helping government agencies, including the IRS, to accelerate their digital transformation initiatives in customer engagement.”

More information
eGain Suite: https://hd.egain.com/overviews/egain-suite.pdf
eGain FedRAMP in-process listing: https://marketplace.fedramp.gov/#!/products?sort=productName&productNameSearch=egain
eGain Innovation in 30 Days™: https://www.egain.com/innovation-in-30-days/

About eGain
Our omnichannel customer engagement solutions power digital-first experiences for leading brands. Infused with AI, machine learning, knowledge and analytics, our award-winning platform helps clients automate and optimize customer journeys via virtual assistance, messaging, social, mobile, web, and contact centers. To learn more about eGain, visit www.eGain.com.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact

Michael Messner
Email: press@egain.com
Phone: 408 636 4514 

FAQ

What is the significance of eGain's FedRAMP 'in process' status?

The 'in process' status signifies that eGain is on track to gain FedRAMP Authorization, enabling government agencies to use its secure cloud services.

How does eGain's partnership with the IRS impact its business?

The partnership with the IRS could enhance eGain's credibility and potentially increase its government contracting opportunities.

When was eGain's FedRAMP announcement made?

eGain announced its FedRAMP 'in process' status on September 14, 2020.

What does FedRAMP stand for?

FedRAMP stands for the Federal Risk and Authorization Management Program, which standardizes the security assessment for cloud products used by the government.