J.D. Power Ranks Piedmont Natural Gas No. 1 for Residential Customer Satisfaction Among Large Gas Utilities for South Region
Piedmont Natural Gas, a Duke Energy (NYSE: DUK) subsidiary, has secured the top position in residential customer satisfaction among large gas utilities in the South region, according to the J.D. Power 2024 Gas Utility Residential Customer Satisfaction Study. This marks the third consecutive year Piedmont has achieved this distinction, outperforming seven other utilities in the South Large segment.
The company excelled particularly in billing and payment, corporate citizenship, and customer care categories. The study's findings are based on 63,363 online interviews conducted from January through October 2024, encompassing 86 largest gas utility brands serving over 64.6 million households across the United States.
Piedmont Natural Gas serves more than 1.2 million customers across North Carolina, South Carolina, and Tennessee, providing natural gas to residential, commercial, industrial, and power generation customers.
Piedmont Natural Gas, una sussidiaria di Duke Energy (NYSE: DUK), ha ottenuto il primo posto nella soddisfazione dei clienti residenziali tra le grandi aziende di gas nella regione del Sud, secondo lo Studio sulla Soddisfazione del Cliente Residenziale delle Utility del Gas J.D. Power 2024. Questo segna il terzo anno consecutivo in cui Piedmont ha raggiunto questa distinzione, superando altre sette utility nel segmento Large del Sud.
L’azienda ha eccelso in particolare nelle categorie di fatturazione e pagamento, cittadinanza aziendale e assistenza clienti. I risultati dello studio si basano su 63.363 interviste online condotte da gennaio a ottobre 2024, che includono le 86 maggiori marche di utility del gas che servono oltre 64,6 milioni di famiglie negli Stati Uniti.
Piedmont Natural Gas serve oltre 1,2 milioni di clienti in North Carolina, South Carolina e Tennessee, fornendo gas naturale a clienti residenziali, commerciali, industriali e per la generazione di energia.
Piedmont Natural Gas, una subsidiaria de Duke Energy (NYSE: DUK), ha logrado el primer lugar en satisfacción del cliente residencial entre las grandes empresas de gas en la región Sur, según el Estudio de Satisfacción del Cliente Residencial de Utility del Gas J.D. Power 2024. Este es el tercer año consecutivo que Piedmont alcanza esta distinción, superando a siete otras empresas de servicios en el segmento grande del Sur.
La empresa destacó especialmente en las categorías de facturación y pago, ciudadanía corporativa y atención al cliente. Los hallazgos del estudio se basan en 63,363 entrevistas en línea realizadas de enero a octubre de 2024, abarcando las 86 mayores marcas de servicios de gas que atienden a más de 64.6 millones de hogares en los Estados Unidos.
Piedmont Natural Gas atiende a más de 1.2 millones de clientes en Carolina del Norte, Carolina del Sur y Tennessee, proporcionando gas natural a clientes residenciales, comerciales, industriales y de generación de energía.
피에몬트 내추럴 가스(Piedmont Natural Gas)는 듀크 에너지(Duke Energy, NYSE: DUK)의 자회사로, J.D. 파워 2024 가스 유틸리티 주거 고객 만족도 조사에 따르면 남부 지역의 대형 가스 유틸리티 중에서 주거 고객 만족도 1위를 차지했습니다. 이는 피에몬트가 세 번째로 연속해서 이 같은 성과를 낸 것으로, 남부 대형 부문에서 다른 일곱 개 유틸리티를 초월한 것입니다.
회사는 특히 청구 및 결제, 기업 시민권, 고객 관리 부문에서 뛰어난 성과를 보였습니다. 이 연구의 결과는 2024년 1월부터 10월까지 진행된 63,363건의 온라인 인터뷰를 바탕으로 하며, 미국에서 6460만 가구 이상에 서비스를 제공하는 86개의 큰 가스 유틸리티 브랜드를 포함하고 있습니다.
피에몬트 내추럴 가스는 노스캐롤라이나, 사우스캐롤라이나 및 테네시주에서 120만 명 이상의 고객에게 서비스를 제공하며, 주거용, 상업용, 산업용 및 발전 고객에게 천연가스를 공급합니다.
Piedmont Natural Gas, une filiale de Duke Energy (NYSE: DUK), a obtenu la première place en matière de satisfaction des clients résidentiels parmi les grandes entreprises de gaz de la région Sud, selon l'Étude de Satisfaction du Client Résidentiel des Services de Gaz J.D. Power 2024. C'est la troisième année consécutive que Piedmont remporte cette distinction, surpassant sept autres entreprises dans le segment des grandes sociétés du Sud.
L'entreprise s'est particulièrement distinguée dans les catégories de facturation et de paiement, de citoyenneté d'entreprise et de soin à la clientèle. Les résultats de l'étude sont basés sur 63 363 interviews en ligne réalisées de janvier à octobre 2024, englobant les 86 plus grandes marques de services de gaz servant plus de 64,6 millions de foyers aux États-Unis.
Piedmont Natural Gas dessert plus de 1,2 million de clients en Caroline du Nord, en Caroline du Sud et au Tennessee, fournissant du gaz naturel à des clients résidentiels, commerciaux, industriels et de production d'énergie.
Piedmont Natural Gas, eine Tochtergesellschaft von Duke Energy (NYSE: DUK), hat laut der J.D. Power 2024 Gas Utility Residential Customer Satisfaction Study den ersten Platz in der Kundenzufriedenheit im Wohnbereich unter den großen Gasversorgungsunternehmen in der Südregion erreicht. Dies ist das dritte Jahr in Folge, dass Piedmont diese Auszeichnung erzielt und damit sieben andere Versorgungsunternehmen im Segment der großen Anbieter im Süden übertrifft.
Das Unternehmen zeichnete sich besonders in den Kategorien Abrechnung und Zahlung, Unternehmensbürgerschaft und Kundenservice aus. Die Ergebnisse der Studie basieren auf 63.363 Online-Interviews, die von Januar bis Oktober 2024 durchgeführt wurden und 86 der größten Gasversorgungsmarken umfassen, die über 64,6 Millionen Haushalte in den Vereinigten Staaten bedienen.
Piedmont Natural Gas versorgt mehr als 1,2 Millionen Kunden in North Carolina, South Carolina und Tennessee und stellt Erdgas für private, gewerbliche, industrielle und Energieerzeugungskunden zur Verfügung.
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Piedmont tops utility peers in South Large segment for third year in a row
This is the third year in a row Piedmont Natural Gas received the No.1 ranking, topping seven other utilities in the South Large segment.
"Our entire Piedmont Natural Gas team has an unwavering commitment to go above and beyond to serve our communities," said Brian Weisker, senior vice president and president of Piedmont Natural Gas. "Our customer-first approach means we show up daily, whether it's working to ensure someone has heat on a cold night, walking a customer through a bill-related question on the phone, or volunteering in the communities where we live and work.
"I'm proud of this team for receiving this prestigious award three years in a row, and we are honored that our hard work has been recognized."
The 2024 Gas Utility Residential Customer Satisfaction Study is based on responses from 63,363 online interviews conducted from January 2024 through October 2024 among residential customers of the 86 largest gas utility brands across
Piedmont Natural Gas
Piedmont Natural Gas, a subsidiary of Duke Energy (NYSE: DUK), distributes natural gas to more than 1.2 million residential, commercial, industrial and power generation customers in
Piedmont Natural Gas
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SOURCE Piedmont Natural Gas
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